Losing empathy because helping someone expects a reward so that what happens is often ignoring the poor who really need help. Just look at how social values occur and how people behave who have only thought about their fate. Rich people no longer think about how they can employ poor people but oppress them as they please even though in reality not all rich people behave like that. Social life and the gap in life seem to mean nothing anymore where each individual will be responsible for themselves.
The condition is getting worse where the poor lose their jobs and they are increasingly enslaved by the immoral rich. Social inequality is indeed the basis for why we are currently losing empathy, caring and helping each other. Urban life is almost entirely done with money and nothing is free anymore.
The reason why rich people try to oppress the poor (and usually divide them so they would fight each other) is the fact that they do not want the poor to pick up on what the rich are doing to get rich, and they want to make sure that the poor are not looking their way.
There has been a lot of times in history where poor got together and killed the rich and took over the wealth and tried to distribute fairly, the killing part usually was easy, fairly distributing part never really happened, even if they did alright for a bit, they didn't do alright for too long.
In the end, media is the way to control, they keep pumping news that are not huge, small very unimportant stuff, talked about for hours everyday for months, becoming big in peoples minds, so they do not focus on the big bad wolf.
If they let everyone be free, then the talks will all be about how the wealthy people are stealing from everyone and getting rich that way, every single company that is big, is doing one thing or another that is unethical to get there, something that makes us poorer, it doesn't matter which company, you name it and I will tell you what they are doing wrong to get rich, it's very clear, we just don't talk about it.