Welcome to the forum! I just have some things to mention:
1. Using too much vibrant colors on UI kills your UX. The design of your platform wasn't that bad but can be improved as well. You chose neon green to be your call-to-action color but used it too much that we don't know if it is still a call-to-action anymore as all of the buttons have the same color. Kindly follow the 60-30-10 rule in designing your UI so that it can be a human driven design. For me, vibrant blue and green shouldn't be a theme of colors as they aren't even complementary to each other but rather close on its wavelength in colors -- which is 'cool' colors, so there's no possible call-to-action color if used improperly.
2. Your bonuses does require you to play your 100% initial deposit as you've mentioned
(as far as I comprehend it) and it was a good offer. But have you ever considered just lowering the bonus and adding up the other bonuses on the RTP? I don't know what is your house edge as it was not indicated anywhere in your website so I assume its not that common (given the fact you can give 250$ in bonuses without even trying to use it on other promotions such as Sig camps or just ads)
3. Your TOS includes the following:
We reserve the right to request photo ID, address confirmation or perform additional verification procedures (request your selfie, arrange a verification call etc.) for the purpose of identity verification prior to granting any withdrawals from your Account. We also reserve our rights to perform identity verification at any time during the lifetime of your relationship with us.
Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver's licence or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website.
So you are basically "No KYC to Play" but is/can be a KYC-required to withdraw right? Many in here doesn't want KYC as it ruins their anonymity in cyberspace. So I don't know if the players would even consider that.
On a side note: Please change the colors of your UI especially in terms and conditions and update its content. After reading it and going back to this forum, everything went dark lol.Those were my takes. Hope this is a good platform with great community support. Again, Welcome to the Forum!
Thanks for all the insights!
1. We have just updated the UI/UX design as the old one was too dark and players were not too happy with it. Since this was just released this week, we are of course always looking for ways to improve the player experience in the designs. We will see how we can tone down the vibrancy for more contrast and highlight the important elements with the green.
2.Since we are new, we are more focused on getting players into the door with the $250 Welcome Bonus offer. Also, we are in the process of building out VIP and RTP player bonuses. As we are still relatively new, we are always evolving the platform and adding features to improve playability. We also have weekly betting offers including risk-free bets for players at the moment. We will be adding the RTP to demonstrate the house edge for all players to be 100% transparent.
3. There is "No KYC to Play" but unfortunately, to meet licensing requirements we may have to ask for player verification once players reach a certain amount. However, (and we will explain this more clearly) this would be done via Veriff and none of the information is stored on our site. Basically, we appease the licensing requirements but we would not be making any connection between player accounts and their personal data. Should the licensing body require any information, they can check the Veriff validation to ensure the players have passed KYC.
We are long-time crypto bettors ourselves and we understand the KYC issue. Unfortunately, it is a balance we need to be licensed. Players at least know that they have the security and recourse should something happen when playing in our platform, rather than no KYC but not know if their funds could be stolen at any time.
4. Some of the "Text Only" pages still remain from the old site and are being updated as week speak.
