Mt Gox laughable support answers | Bitcointalksearch.org

MicroGuy

legendary

Activity: 2506

Merit: 1030

Twitter @realmicroguy

Quote from: bitcoincraps on May 27, 2013, 07:07:44 PM

Strange....they have the money to hire the best CS guys but they don't do it.

It takes time to train these guys and get them online and into the pipeline. Heck, even with BOA it's a roll of the dice as to whether you get a knowledgeable rep when you call. I called the other day and was given three completely different answers to a question over the course of three calls. And BOA isn't dealing with a language barrier.

adpinbr

sr. member

Activity: 1078

Merit: 254

Quote from: Deafboy on May 27, 2013, 03:35:27 PM

Ladies and gentlemans. I have figured it out. Most of us think they just act lame and incompetent.
But what if they are just beta-testing the IBM Watson.

Just heard about that...maybe we should sell some BTC for stock lol

bitcoincraps

member

Activity: 98

Merit: 10

Strage....they have the money to hire the best CS guys but they don't do it.

Deafboy

hero member

Activity: 482

Merit: 502

Ladies and gentlemans. I have figured it out. Most of us think they just act lame and incompetent.
But what if they are just beta-testing the IBM Watson.

DannyHamilton

legendary

Activity: 3472

Merit: 4794

QUESTION:

Quote

What are the current MtGox green addresses? Were would I find this information?

ANSWER:

Quote

Hello,

Thank you for the email. This is a feature which allows you to make payments to online stores that support the green address feature. Payments made using the green address are instant, unlike standard bitcoin payments which can take up to an hour to be confirmed. Please note that the green address can only be used to make payments to stores who support it.

Please contact us back for further assistance.

Thanks,

MtGox.com Team

Coinbuck @ BTCLot

hero member

Activity: 540

Merit: 500

The future begins today

Quote from: malevolent on May 27, 2013, 07:57:00 AM

That's what happens when you outsource your customer service/support to the wrong company.

Take a look at BTC-e. I believe their support is intern and it simply fails hard.

I'm waiting at days for a ticket reply as they don't know what to do.

malevolent

legendary

Activity: 3472

Merit: 1722

That's what happens when you outsource your customer service/support to the wrong company.

lysr

member

Activity: 161

Merit: 11

My experience dealing with MtGox support:
1. You can't be polite.
2. Start with blames, complaints or threats or they won't take you serious
3. the title of your support ticket really matters, they mostly don't read the content, only the title.

🏰 TradeFortress 🏰

vip

Activity: 1316

Merit: 1043

👻

Quote from: dave111223 on May 27, 2013, 03:24:13 AM

Quote from: Deafboy on May 26, 2013, 04:03:57 AM

Wow. Just, wow... There are 120188 member on this forum. Even if 1/4 of us was able to provide an email / phone support, it's still more than 30 000 potential employees. Yet they hire someone who's never seen the website, or doesn't follow the updates on social networks.

Answer to first question:
As far as I remember, this feature was disabled intentionally. It was slowing the trading engine. Yes, it sucks.

Yeah they disabled it like a month ago, but then it will working just a few days ago, now note working again. It really sucks that they disabled this feature...

People have mentioned other exchanges; the truth is they don't have better support, and they don't have the same variety of features (especially API) as Gox.

I made a good faith effort to switch to Bitstamp but their API is limited (for example no way to generate a new deposit address) and their API seems insecure (you use your site username/password for the API, and can bypass 2 factor auth. when using API)

I have traded on BTC-e...but come let's be realistic...no one in their right mind would build a business around BTC-e

Bitstamp also has this "sends BTC twice" bug. I don't think they are competent.

dave111223

legendary

Activity: 1190

Merit: 1001

Quote from: Deafboy on May 26, 2013, 04:03:57 AM

Wow. Just, wow... There are 120188 member on this forum. Even if 1/4 of us was able to provide an email / phone support, it's still more than 30 000 potential employees. Yet they hire someone who's never seen the website, or doesn't follow the updates on social networks.

Answer to first question:
As far as I remember, this feature was disabled intentionally. It was slowing the trading engine. Yes, it sucks.

Yeah they disabled it like a month ago, but then it will working just a few days ago, now note working again. It really sucks that they disabled this feature...

People have mentioned other exchanges; the truth is they don't have better support, and they don't have the same variety of features (especially API) as Gox.

I made a good faith effort to switch to Bitstamp but their API is limited (for example no way to generate a new deposit address) and their API seems insecure (you use your site username/password for the API, and can bypass 2 factor auth. when using API)

I have traded on BTC-e...but come let's be realistic...no one in their right mind would build a business around BTC-e

smoothie

legendary

Activity: 2492

Merit: 1473

LEALANA Bitcoin Grim Reaper

Quote from: YaCoinYeah on May 24, 2013, 10:44:32 PM

Step one: Delete MTGOX account
Step two: Create BTC-E account

LOL as if BTC-e has any better support, not to mention they are anonymous lol.

Good luck with that approach. Cheesy

Deafboy

hero member

Activity: 482

Merit: 502

Wow. Just, wow... There are 120188 member on this forum. Even if 1/4 of us was able to provide an email / phone support, it's still more than 30 000 potential employees. Yet they hire someone who's never seen the website, or doesn't follow the updates on social networks.

Answer to first question:
As far as I remember, this feature was disabled intentionally. It was slowing the trading engine. Yes, it sucks.

SomeWhere

member

Activity: 71

Merit: 10

Did you try turning it off and on again?

Coinbuck @ BTCLot

hero member

Activity: 540

Merit: 500

The future begins today

Quote from: NLNico on May 24, 2013, 10:57:51 PM

I doubt BTC-E has better support :p

But I suggest you visit #mtgox on IRC with questions, I think you get better answers there Wink

I find it very hard to speak with BTC-e support. First they take ages to reply to your request, then they never give a decent answer in the first reply.

sgbett

legendary

Activity: 2576

Merit: 1087

Have you tried turning it off and back on again?

Lohoris

hero member

Activity: 630

Merit: 500

Bitgoblin

OMG it looks like a joke... scaling up is really a difficult task, and poor support is one of the main issues.

Phinnaeus Gage

legendary

Activity: 1918

Merit: 1570

Bitcoin: An Idea Worth Spending

Quote

It's like...where do I go from here? Re-ask the same exact question?

Have you tried putting the Yubikey in a different USB port?

Viscera

sr. member

Activity: 660

Merit: 250

If mount Gox has you Goxxed and wanting to try another exchange. I can't tell you about BTC-e.com support because I've never needed it. I can tell you that it's been Russian reliable for some time

NLNico

legendary

Activity: 1876

Merit: 1295

DiceSites.com owner

I doubt BTC-E has better support :p

But I suggest you visit #mtgox on IRC with questions, I think you get better answers there Wink

Ultraviolet

member

Activity: 84

Merit: 10

I registered my account as an individual and am verified as an individual. Sent money to them and they put it on hold asking for proof of incorporation and identity of shareholders, all in broken English.

Pretty shit.

Topic: Mt Gox laughable support answers (Read 26770 times)