Mt Gox laughable support answers - page 2.

Lately the Mt Gox support response are laughable, they basically pick one random word in your question, then randomly insert a canned response based on that word.

Examples:

QUESTION:

Quote

I'd like to be able to enter a trade (for example to sell bitcoins), so that as soon as the bitcoins are deposited into my account the trade is executed.

Last week I was able to do this without any problem.

But this week the trade with "Not Enough Funds" is being deleted from my order book. This means that I have to sit at the computer for several hours waiting for the deposit to go though so that I can trade the coins.

Can you please update my account so that I can queue trades without funds?

ANSWER:

Quote

As per your request, i increased your BTC withdrawal limit as 1000BTC's. Please check your wallet. If you want to increase your USD withdrawal limit, please give us an confirmation to do that.

QUESTION:

Quote

I have a yubikey linked to my Mt Gox account.

I'm trying to setup an Bitcoin API withdrawal using: https://data.mtgox.com/api/1/generic/bitcoin/send_simple

However I get error message:

OTP is required

In the API documentation there are no parameters listed to pass the OTP...

https://en.bitcoin.it/wiki/MtGox/API/HTTP/v1#Withdraw_bitcoins

Is there a way to pass the OTP to the send_simple service?

ANSWER:

Quote

Thank you for the email. Please press the Yubikey for 3-5 seconds and let us know if you are still facing the issue.

It's like...where do I go from here? Re-ask the same exact question?

Topic: Mt Gox laughable support answers - page 2. (Read 26770 times)