MtGox canceled my account and stole my money - page 2.

reannypleas

full member

Activity: 152

Merit: 100

Quote from: augustoandrade on December 20, 2013, 10:38:11 AM

Ok, i will send the documents to mtgox, but what is an apostille ?

In brazil, we have notary's office that authenticates documents...

if i authenticate my driver license and send to mtgox, will resolve the problem ?

I guess you need some utility bill and ID card
So you are sure your not wasting notary's and postage cost

AirFlame

hero member

Activity: 784

Merit: 500

Well send them the documents and i think they will unblock Your money and You will be able to send them or cash them.

What is a apostille:
Apostille (apostille) (fr.. Apostille) - certifying a document drawn up in one country (eg a notarial act, a sworn translation or copy of the certificate of marital status) for legal use it in another country

augustoandrade

newbie

Activity: 16

Merit: 0

Ok, i will send the documents to mtgox, but what is an apostille ?

In brazil, we have notary's office that authenticates documents...

if i authenticate my driver license and send to mtgox, will resolve the problem ?

icem3lter

sr. member

Activity: 281

Merit: 250

Quote from: samysamy1 on December 20, 2013, 10:26:07 AM

Thank you for posting this. I'm new to altcoins and I've been looking around for a trading platform, but since I've read nasty stories about them closing accounts and stealing money I've reluctant to deposit any money. I also think that it is against one of the fundamentals of altcoins and that is that people would like to stay anonymous.

I agree, use localbitcoins and face to face trade for cash.
Keep Exchanges to professional traders

samysamy1

sr. member

Activity: 490

Merit: 252

Thank you for posting this. I'm new to altcoins and I've been looking around for a trading platform, but since I've read nasty stories about them closing accounts and stealing money I've reluctant to deposit any money. I also think that it is against one of the fundamentals of altcoins and that is that people would like to stay anonymous. I don't know either what the best option is or what you should do in this instance.

tondaS

full member

Activity: 122

Merit: 100

Quote from: Colin Miner on December 20, 2013, 09:25:38 AM

Quote

http://i.imgur.com/U73LPeF.png

They asked you to send documents to an address in Japan. They say if you don't send them your account will be closed.

You should send your documents to Japan or risk loosing your account.

If they are not pleased with the documents, they should send the money back from where OP deposited and close his account.

bryant.coleman

legendary

Activity: 3766

Merit: 1217

Quote from: wachtwoord on December 20, 2013, 09:45:13 AM

Which in Brazil will probably cost him $2.5k in bribes Tongue

Hmmm.... Depending on the city, It will take anything from $25 to $250 to get them properly attested. At least he will save 90% of his account balance. Grin

wachtwoord

legendary

Activity: 2324

Merit: 1125

Quote from: bryant.coleman on December 20, 2013, 09:44:25 AM

Quote from: augustoandrade on December 20, 2013, 07:09:17 AM

The support ticket:

http://i.imgur.com/U73LPeF.png

I have no idea if they canceled or blocked my account.

I no longer have access to it.

They believe that either you, or someone from your IP is holding more than one Mt Gox account, which is against their policies.

There is no other way to solve this. Take the copies of your documents, and get them signed by the district magistrate or someone of that level, and send them to the Mt Gox post box in Japan.

Which in Brazil will probably cost him $2.5k in bribes Tongue

bryant.coleman

legendary

Activity: 3766

Merit: 1217

Quote from: augustoandrade on December 20, 2013, 07:09:17 AM

The support ticket:

http://i.imgur.com/U73LPeF.png

I have no idea if they canceled or blocked my account.

I no longer have access to it.

They believe that either you, or someone from your IP is holding more than one Mt Gox account, which is against their policies.

There is no other way to solve this. Take the copies of your documents, and get them signed by the district magistrate or someone of that level, and send them to the Mt Gox post box in Japan.

mkn0927

newbie

Activity: 8

Merit: 0

I read this type of news on a daily basis. People. Keep your cryptos in your own wallet. Please. That's the only way you could have control over your own currency.

zevrus

newbie

Activity: 8

Merit: 0

I am sad to hear that
Bitcoin world is full of crime

Skoupi

sr. member

Activity: 252

Merit: 250

Skoupi the Great

In any case i think that people must verify their accounts first and then deposit any money or coins.

Colin Miner

full member

Activity: 196

Merit: 100

Quote

http://i.imgur.com/U73LPeF.png

They asked you to send documents to an address in Japan. They say if you don't send them your account will be closed.

You should send your documents to Japan or risk loosing your account.

infinitybo

newbie

Activity: 28

Merit: 0

It seems that you have 11 days from now to provide the documents they need, that's all.

augustoandrade

newbie

Activity: 16

Merit: 0

Quote from: wachtwoord on December 20, 2013, 07:23:29 AM

If they close the account without returning the funds they are thieves.

It's their responsibility to select customers they can provide service to before they deposit. If they cannot deal with Brazil they should say so and not accept business. This is very very bad business ethics by MtGox. But did we really expect anything else from Gox?

I think like you.

If they want to cancel my account, i'm okay with this, but return my money/bitcoins...

nathanla

newbie

Activity: 4

Merit: 0

I will never use MtGox ever.

augustoandrade

newbie

Activity: 16

Merit: 0

Quote from: Hunterbunter on December 20, 2013, 07:19:54 AM

Quote from: augustoandrade on December 20, 2013, 07:09:17 AM

The support ticket:

http://i.imgur.com/U73LPeF.png

I have no idea if they canceled or blocked my account.

I no longer have access to it.

Looks like they don't know what to do.

I'd offer to verify in any other way that you are who you say you are, and all the other accounts you have to be merged etc.

My another account was made 1 year ago, and i deleted when the support guy says that i need to delete.

But now, they didnt answer my tickets

I will try to offer another way to verify my account, but i send my driver license, identity document, one light bill...

I dont know what document i need to send...

wachtwoord

legendary

Activity: 2324

Merit: 1125

If they close the account without returning the funds they are thieves.

It's their responsibility to select customers they can provide service to before they deposit. If they cannot deal with Brazil they should say so and not accept business. This is very very bad business ethics by MtGox. But did we really expect anything else from Gox?

Hunterbunter

hero member

Activity: 994

Merit: 1000

Quote from: augustoandrade on December 20, 2013, 07:09:17 AM

The support ticket:

http://i.imgur.com/U73LPeF.png

I have no idea if they canceled or blocked my account.

I no longer have access to it.

Looks like they don't know what to do.

I'd offer to verify in any other way that you are who you say you are, and all the other accounts you have to be merged etc.

augustoandrade

newbie

Activity: 16

Merit: 0

The support ticket:

http://i.imgur.com/U73LPeF.png

I have no idea if they canceled or blocked my account.

I no longer have access to it.

Topic: MtGox canceled my account and stole my money - page 2. (Read 1779 times)