I started another thread on this, but wanted to share on this one. I experienced the same issue getting the withdraw cash from them, so I decided just to take the hit and buy back my bitcoins. I was able to lose almost nothing because there was a slight drop in price. I then immediately withdrew my bitcoins from them (just about 5 in total) and it's been 3 days and they aren't sending them. Others on the other thread say they have waited over a month. Support doesn't answer anything, and more people are starting to think they may be scamming. I don't like to throw around accusations, but if there is a legitimate technical reason for this, they should acknowledge it and tell people. After 3 days, I have heard nothing and have opened 3 separate support tickets.
Just letting others know what my experience is...
UPDATE 2/7... the BTC has been returned to my account, but it won't allow any to withdraw ...
Bitcoin withdrawals are temporarily disabled until the issue is solved, please see announcement...
Dear MtGox Customers,
In our efforts to resolve the issue being encountered by various bitcoin withdrawals, it was determined that the increase in the flow of withdrawal requests has hindered our efforts on a technical level. To understand the issue thoroughly, the system needs to be in a static state.
In order for our team to resolve the withdrawal issue it is necessary for a temporarily pause on all withdrawal requests to obtain a clear technical view of the current processes.
We apologize for the sudden short notice. All bitcoin withdrawal requests will be on pause, and the withdrawals in the system will be returned to your MtGox wallet and can be reinitiated once the issue is resolved. The trading platform will perform as usual for the needs of our customers.
Our team will resolve this problem as soon as possible and will provide an update on Monday, February 10, 2014 (JST).
We deeply apologize for the inconvenience caused, and thank you for your kind support and considerations.
Sincerely,
The MtGox Team
Topic: MTGOX has not paid us since 26th of June! (Read 10937 times)
I have order thats confirmed but no money, can cancel it if so how ?
Raise a ticket to support and they can cancel it and return the funds to you gox account.
I have order thats confirmed but no money, can cancel it if so how ?
This was a wise move. Bitstamp paid me- they seem legitimate.
I was contemplating doing this - but the 10% haircut looks still cheaper than going through a legal proceeding - so I too that route. I have to add that MtGox is kind of prodding users to do that - they eliminate the most angry guys this way (but it is also possible that they are actually making money on arbitraging - so they want the difference to be big).
They also make a further 1% in commision (1/2 each for buyer and seller) on the last trade when people give up and turn their fiat into btc. It's like getting slammed on the backside by the door on the way out of the complaints dept after being stonewalled.
So who knows a lawyer in japan? I'm starting to get tired of this.
Has anyone received a withdrawal in the last two weeks? This is getting ridiculous.
Another avenue might be to contact the equivalent of the secretary of state in Tokyo and the bank regulators in Japan.
File a complaint with the US SEC. Mt. Gox has a US address for service of process, and they're a foreign broker/dealer with US customers. The SEC has jurisdiction. When you complain to the SEC, use terms like "unregistered broker/dealer", "refusing to return customer funds", and "default". Give names, dates, and amounts.
Japan has the Financial Services Agency.
Useful info about Mt. Gox:
FinCen Money Service Business Registration Number: 31000029348132
Legal Name: MtGox Inc
615 S Dupont Hwy
Dover, DELAWARE 19901
(Source: FinCen database)
MT. GOX KK, a Japanese corporation, and
TIBANNE KK, a Japanese corporation
Round-Cross Shibuya 5F, 2-11-6,
Shibuya, Shibuya-ku,
Tokyo, Japan 150-0002
Tel: 81-3-4520-6200
Fax: 81-3-4520-6209
(Source: Tokyo Chamber of Commerce)
Actual location: Tōkyō-to, Shibuya-ku, Shibuya, ２丁目１１−６, 5th floor.
Google maps link - About 300 meters east of Shibuya Station.
Keep in mind that it's Mt. Gox's problem. No matter what they say. If they have banking problems, that's their problem, not yours, and it's not an acceptable excuse for non-payment to any court or regulatory agency.
Don't act like sheep. Raise hell until you get paid.
So who knows a lawyer in japan? I'm starting to get tired of this.
Has anyone received a withdrawal in the last two weeks? This is getting ridiculous.
Another avenue might be to contact the equivalent of the secretary of state in Tokyo and the bank regulators in Japan.
File a complaint with the US SEC. Mt. Gox has a US address for service of process, and they're a foreign broker/dealer with US customers. The SEC has jurisdiction. When you complain to the SEC, use terms like "unregistered broker/dealer", "refusing to return customer funds", and "default". Give names, dates, and amounts.
Japan has the Financial Services Agency.
Useful info about Mt. Gox:
FinCen Money Service Business Registration Number: 31000029348132
Legal Name: MtGox Inc
615 S Dupont Hwy
Dover, DELAWARE 19901
(Source: FinCen database)
MT. GOX KK, a Japanese corporation, and
TIBANNE KK, a Japanese corporation
Round-Cross Shibuya 5F, 2-11-6,
Shibuya, Shibuya-ku,
Tokyo, Japan 150-0002
Tel: 81-3-4520-6200
Fax: 81-3-4520-6209
(Source: Tokyo Chamber of Commerce)
Actual location: Tōkyō-to, Shibuya-ku, Shibuya, ２丁目１１−６, 5th floor.
Google maps link - About 300 meters east of Shibuya Station.
Keep in mind that it's Mt. Gox's problem. No matter what they say. If they have banking problems, that's their problem, not yours, and it's not an acceptable excuse for non-payment to any court or regulatory agency.
Don't act like sheep. Raise hell until you get paid.
and where is magictux? has things become so bad he cannot even talk about his own business anymore?
why does it seem every bitcoin business goes down in flames?
why does it seem every bitcoin business goes down in flames?
So who knows a lawyer in japan? I'm starting to get tired of this.
Has anyone received a withdrawal in the last two weeks? This is getting ridiculous.
Another avenue might be to contact the equivalent of the secretary of state in Tokyo and the bank regulators in Japan.
I did a small wire test to the US and it has been 2.5 weeks and I have not seen it yet
I did a 6 figure withdraw june 17th to usa and still nothing.
I've got a dozen pending transfers, all reporting on gox's history as "confirmed."
So who knows a lawyer in japan? I'm starting to get tired of this.
I will donate 1btc to help any legal action against MtGox.
I did a small wire test to the US and it has been 2.5 weeks and I have not seen it yet
I did a 6 figure withdraw june 17th to usa and still nothing.
I've got a dozen pending transfers, all reporting on gox's history as "confirmed."
So who knows a lawyer in japan? I'm starting to get tired of this.
I did a small wire test to the US and it has been 2.5 weeks and I have not seen it yet
We have deposits that were sent over 30 Days to MTGOX still not credited to our account, it used to take 48 hours.
So besides the Withdrawal problem it seems theyre having DEPOSIT issue's IE not crediting accounts!
So besides the Withdrawal problem it seems theyre having DEPOSIT issue's IE not crediting accounts!
Are these US$ deposits? (or AU$)
AU converted and sent as USD to their new bank details they provided after the withdraw mess started.
Ah, so even their new banks are spooked by the regulatory investigation. All this bleating about how the volume of wires overwhelmed their old bank is just complete eyewash. As MtGox provides an AUD orderbook and must have AUD accounts, perhaps the deposit would have arrived if it remained entirely in AUD, and did not touch a US-domiciled correspondent bank. Of course they would never help their customers by advising them as to which currencies can be sent without delays.
I don't think that keeping it in AUD would make any change - I was fooled to sell my bitcoins into PLNs because MtGox was saying that the problem is only about USD - but guess what - after 1.5months of waiting I had to cancel the withdrawal and withdraw it via bitcoins.
We have deposits that were sent over 30 Days to MTGOX still not credited to our account, it used to take 48 hours.
So besides the Withdrawal problem it seems theyre having DEPOSIT issue's IE not crediting accounts!
So besides the Withdrawal problem it seems theyre having DEPOSIT issue's IE not crediting accounts!
Are these US$ deposits? (or AU$)
AU converted and sent as USD to their new bank details they provided after the withdraw mess started.
Ah, so even their new banks are spooked by the regulatory investigation. All this bleating about how the volume of wires overwhelmed their old bank is just complete eyewash. As MtGox provides an AUD orderbook and must have AUD accounts, perhaps the deposit would have arrived if it remained entirely in AUD, and did not touch a US-domiciled correspondent bank. Of course they would never help their customers by advising them as to which currencies can be sent without delays.
We have deposits that were sent over 30 Days to MTGOX still not credited to our account, it used to take 48 hours.
So besides the Withdrawal problem it seems theyre having DEPOSIT issue's IE not crediting accounts!
So besides the Withdrawal problem it seems theyre having DEPOSIT issue's IE not crediting accounts!
Are these US$ deposits? (or AU$)
AU converted and sent as USD to their new bank details they provided after the withdraw mess started.
I smell a lawsuit, and I want one too.
We have deposits that were sent over 30 Days to MTGOX still not credited to our account, it used to take 48 hours.
So besides the Withdrawal problem it seems theyre having DEPOSIT issue's IE not crediting accounts!
So besides the Withdrawal problem it seems theyre having DEPOSIT issue's IE not crediting accounts!
Are these US$ deposits? (or AU$)
This is a huge problem. When you run a business, you expect that your partners will act with integrity. Here is what they have to say:
“It currently takes up to 10 days to process a deposit because our bank, upon receiving deposits, notifies us of the deposit but holds them for 7-10 days before transferring them to our account. This has always been the case, and we were still crediting customer accounts before receiving the funds ourselves, but some cases in which the bank subsequently rejected the deposits meant that we incurred significant losses.
“The risk is now too high for us to credit accounts prematurely. We are in the process of forming relationships with new partners, banks, and taking other steps — hopefully we will not only be back where we were before we encountered these issues, but much further ahead.”
This is simply a lie. If what they are saying is true, then in 20 days you would be paid. Obviously Swiss Enterprises has not been paid within 20 days and there are others on this forum in a similar situation. This needs to stop. All signs point to liquidity problems at Mtgox and this destroys confidence in bitcoin as a whole.
“It currently takes up to 10 days to process a deposit because our bank, upon receiving deposits, notifies us of the deposit but holds them for 7-10 days before transferring them to our account. This has always been the case, and we were still crediting customer accounts before receiving the funds ourselves, but some cases in which the bank subsequently rejected the deposits meant that we incurred significant losses.
“The risk is now too high for us to credit accounts prematurely. We are in the process of forming relationships with new partners, banks, and taking other steps — hopefully we will not only be back where we were before we encountered these issues, but much further ahead.”
This is simply a lie. If what they are saying is true, then in 20 days you would be paid. Obviously Swiss Enterprises has not been paid within 20 days and there are others on this forum in a similar situation. This needs to stop. All signs point to liquidity problems at Mtgox and this destroys confidence in bitcoin as a whole.
We have deposits that were sent over 30 Days to MTGOX still not credited to our account, it used to take 48 hours.
So besides the Withdrawal problem it seems theyre having DEPOSIT issue's IE not crediting accounts!
Most likely the problem is with the US bankers "freezing" their US-dollar funds. Add to this the similar seizure by the US government of their Dwolla funds, and the pending $75 million lawsuit by the US-based CoinLab, and picture is bleak... for the US dollar exchange. There is more to money than the US dollar.
The OP is based in Europe. Why not deal in Euros? Or the Swiss Francs? You can either bend over for Uncle Sam and enjoy the ride without whining, or choose different currencies and again quit whining. The liquidity is what it is. Make it better. Quit whoring yourselves to the bandits.
The OP is based in Europe. Why not deal in Euros? Or the Swiss Francs? You can either bend over for Uncle Sam and enjoy the ride without whining, or choose different currencies and again quit whining. The liquidity is what it is. Make it better. Quit whoring yourselves to the bandits.
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