MtGox support increase - page 2. | Bitcointalksearch.org

dancingnancy

hero member

Activity: 661

Merit: 500

Quote from: MagicalTux on March 24, 2013, 02:39:36 AM

As many of you may have noticed, price of Bitcoin increased.

Yeah, have noticed...

Maybe you could hire some staff that can deal with the bitcoinica situation? Like perhaps speaking with the liquidator after half a year? Not that I expect an answer or anything...

MaxCoins

member

Activity: 83

Merit: 10

I'm a Canadian so have no direct experience with MtGox. What does verification involve? What ID/info must be submitted?

justusranvier

legendary

Activity: 1400

Merit: 1013

With the increase in staff, will you have 24/7 support or will there be days/hours that no live responses are available?

SomeoneWeird

hero member

Activity: 700

Merit: 500

Quote from: molecular on March 24, 2013, 07:12:09 AM

Quote from: simonk83 on March 24, 2013, 02:43:28 AM

There are 4000+ accounts in front of me waiting to be verified, so more staff sounds like a good idea Cheesy

Does one need a verified account to be able to deposit fiat or just to withdraw?

I'm not verified and I've withdrawn, I think it's just >$10k/month you have to be verified.

robocoin

sr. member

Activity: 252

Merit: 250

Quote from: ?? on ??

Quote from: oakpacific on March 24, 2013, 03:02:35 AM

Any time frame for publish another financial report? Grin

Thanks.

Our staff is working on this.

Oh yes, I think a lot of people wait to see this! Something like your Aug/2012 report, (but more data please), would be great on a quarterly basis. Imagine how you'd distribute business information when Mt.Gox shares are traded at Tokyo Stock Exchange Grin

MPOE-PR

hero member

Activity: 756

Merit: 522

MPEx has been sticking to same-day resolution for about a year now. Obviously you can't match that, but it'd be a lot more productive if you actually could make a commitment to something definite. Same week? Same month?

"We'll resolve your problem within 30 days or double your Bitcoin", something.

molecular

donator

Activity: 2772

Merit: 1019

Quote from: simonk83 on March 24, 2013, 02:43:28 AM

There are 4000+ accounts in front of me waiting to be verified, so more staff sounds like a good idea Cheesy

Does one need a verified account to be able to deposit fiat or just to withdraw?

Mark Oates

full member

Activity: 168

Merit: 100

Quote from: lucif on March 24, 2013, 06:35:25 AM

...then something is wrong with your unusually-mometer.

lucif

sr. member

Activity: 462

Merit: 250

Clown prophet

Well, if activity is unusual 10 times a day then something is wrong with your unusually-mometer.

Do you consider behavior of fundamental changes in API without directly notifying API keys holders as normal?

You broke most 3rd party applications and even your official classic and mobile interface without devs being directly warned.

Is this activity usual?

lucif

sr. member

Activity: 462

Merit: 250

Clown prophet

This samurai has up to $100k daily in fees and developing fast and responsive engine is still hard quest for him. After years of pain.

malevolent

legendary

Activity: 3472

Merit: 1724

Two questions:

1. When will I be able to use MtGox instead of other exchanges to cash out money via SEPA? If you have a long waiting queue due to limits couldn't you simply set up more bank accounts in EU?
2. What is the correlation between the order lag and your profits/insider trading?

lucif

sr. member

Activity: 462

Merit: 250

Clown prophet

Quote

satisfaction

Wha!? Open you eyes.

My personal satisfaction is around zero. You probably run the worst service in our economy. The liquidity is the only good thing in your service.

https://bitcointalksearch.org/topic/i-officially-quit-mtgox-moving-to-btc-e-157136

yokosan

hero member

Activity: 700

Merit: 500

Quote from: ?? on ??

Quote from: simonk83 on March 24, 2013, 02:43:28 AM

There are 4000+ accounts in front of me waiting to be verified, so more staff sounds like a good idea Cheesy

Just checked the queue, there are 5500 accounts pending verification at this very moment.

Does "pending verification" mean they have gone so far as to upload ID?

Obviosly not all will pass and of those that do, many will not do anything.

That said it is probably the best metric you could use to predict fufure activity. Other than pending deposits.

chriswilmer

legendary

Activity: 1008

Merit: 1000

On this note, maybe it's time to update the 0.005 default transaction fee when withdrawing money from Mt.Gox to a personal bitcoin address. That's far above market rate at this point (I think even the 0.0005 default will be reevaluated soon).

repentance

hero member

Activity: 868

Merit: 1000

Is MtGox going to continue doing all verifications or will CoinLab be taking over some of that load?

VinceSamios

sr. member

Activity: 448

Merit: 250

4000 people waiting to be verified... presumably a massive uplift in new accounts too looking at those support figures....

shits about to get $100

oakpacific

hero member

Activity: 784

Merit: 1000

Any time frame for publish another financial report? Grin

Thanks.

b!z

legendary

Activity: 1582

Merit: 1010

Thank you very much Wink

Vladimir

hero member

Activity: 812

Merit: 1001

-

MagicalTux and simonk83, thank you very much for sharing this important information with us. Much appreciated. Wink

simonk83

hero member

Activity: 798

Merit: 1000

There are 4000+ accounts in front of me waiting to be verified, so more staff sounds like a good idea Cheesy

Topic: MtGox support increase - page 2. (Read 13877 times)