Topic: MtGox supports Dwolla - page 3. (Read 10649 times)

They have told me my resubmits have gone through twice. I have seen neither, hit Dwolla. However, I did several transactions on tradehill.com yesterday evening and they have ALL him Dwolla already. I am so furious with Gox. I am taking my business elsewhere for good.

There has not been a single report of resubmits going through.

OK, step 1 in escalation:

Mt. Gox is a United States entity, incorporated in the United States in the State of Delaware as a Limited Liability Corporation.  Thus, the legal options are clearly defined in the United States.

MUTUM SIGILLUM LLC — 2915 OGLETOWN ROAD, # 1085 — NEWARK, DE 19713 — U.S.A.

You can contact them via this method as well, although I have not tried it as of yet.
http://www.mutumsigillum.com/contact.html

It appears that hackers are after the exchange's wallet.dat and has been for about a month.

http://news.ycombinator.net/item?id=2540567

Now, how about a phone number

Name:    CORPOMAX INC.
Address:    220 E DELAWARE AVENUE
City:    NEWARK    County:    NEW CASTLE
State:    DE    Postal Code:    19711
Phone:    (302)266-8200

They are NOT Mt. Gox (MUTUM SIGILLUM LLC), but they are the company that incorporated them and listed in public record.

It is up to readers how they want to use this information.  I assure you that there is more useful information to follow in good time as required.

I'm also caught up in this.

I made a medium sized (~350 USD) withdrawal in the evening on 5 June. Approximately five hours later I made a smaller withdrawal (~150 USD) in the early hours of 6 June.

The smaller withdrawal went through just fine. The larger one is missing. I finally got a reply from mtgox last night, and they said that the withdrawal had been marked for retry. I have always been happy with mtgox service, and I expect they will resolve this issue to my satisfaction. That being said, I will not engage in any more trades there until this matter is closed.

Try .. LOST CONFIDENCE.  It is not as if Dwolla has been their only problem.  People overlook it when things appear fixed, but this is a mistake.  Hold on to your coins or trade them elsewhere.  Watch, wait and see.  Mt. Gox will either reinvent itself or it will be gone soon [a relative term I suppose]; a prediction I am reasonably certain of.

They reprocessed my transaction and of course, it didn't go through.  I am in the process of working with various parties to get this resolved.  As time progresses and if nothing has been resolved, I will be working more closely with parties beyond first party participants in an effort to recover my funds and prevent this from happening to others [who may have or or will have lost much larger sums of money than myself].  That will not be a pretty process for anybody.  

We know the worst case scenario here.  My advice at this point is to NOT use Mt. Gox for trading and go elsewhere [alternatives are appearing] and except the LLC to fold under the pressure (and the nature of an LLC makes fund recovery difficult if they somehow don't have it although the owners become responsible if actions by them are deemed illegal).  If the U.S. Government isn't already involved, it is only a matter of time.  Yes, they operate out of Japan, but they are a U.S. LLC entity.

Guys, they have said on /r/Mtgox that it is an o-auth issue, all the withdrawals are queued up and ready to go once that is fixed.

Unfortunately the ETA for this fix keeps shifting.

I think if not fixed in another 24 hrs, gox should temp hire some people and do them manually. It is getting a bit ridiculous and causing a loss of confidence.

I am in the same situation....

I have emailed several times, PM'd magical tux on here and they just wont contact me.

I am confident ... ABSOLUTELY ... that it did not arrive in your account.  Right? 

Just my update for now. Will update if anything happens.

withdrew on the 5th, 7th, and 8th.  All under $100.  None have posted. 

I got an email back from them on my other email address asking for my username again. I'm pissed that they can't seem to hire some customer support with all those transaction fees they're raking in.

I do not believe they are accepting PayPal at the moment. Would be nice to see PayPal to change their charge back policies, but i doubt that'll happen.

Count me in as another that had previously successful withdrawals, but has withdrawn on the 5th and still has seen nothing. It's costing me money.

I think volume is low at the moment. I signed up. First Dwolla process already hit. Granted, I only sold 1 BTC as a test. I will definitely try to stick with Mt. Gox, but if their service response times, and deposit/withdraw timeframes continue to spike. I will head elsewhere.

I would also like to point out that if Mt. Gox succeeds on the "reprocess" attempt that they indicated in their email to me, then I am happy enough.  I would like to see them do some work on automated auditing of transactions to attempt to fix errors that may have occurred and automatically notify the user [or perhaps their admin first] when there is trouble along with what they are doing [such as attempting to process again].  I also would like to see them build into the site a method, perhaps next to any given transaction to press a "dispute", "problem resolution" or "inquire" button or link to go to a form to enter the relevant information and have it researched and with that, statuses of said research be emailed timely and on a regular basis if the issue is ongoing. Email is not usually considered an adequate communication medium to send account and transaction details as far as initial contact for problem resolution (most people will not email their credit card number or social security number for instance).

I hope Mt. Gox gets things worked out and implements the needed features for the "other side of their business" ... which is just about anything that falls off the "happy path".

I want them to succeed and I want to keep using them, but only if they are secure and highly available with a very low error rate as is expected of all financial, brokerage, commodity and exchange systems.

How can they support PayPal?  Did PayPal not catch on to them yet?  Either way, if you use that service for currency purchases, then I suggest you not use PayPal with them as you could find your funds locked in limbo in TradeHill's account when PayPal inevitably freezes the account.

EDIT:  I just looked at the site and it looks interesting.  I clicked around and it kept telling me to sign up.  But, I clicked instant sell and it offered an exchange rate of 19.88 USD for 1 BTC.  Mt. Gox exchange rate is $26.1111 at the very same moment.  Granted, the prices will be different in every exchange, but either their volume is very low [which will make trades difficult without a lot of people moving there] or they are taking one hell of a cut.

There is an alternative with many more payout options than Mt. Gox has, including wire transfer for USD to US accounts and also Amazon! Check out tradehill.com. They are legit.

I did spoke with Dwolla and they said they got no control over these transactions from Mt. Gox. They advised me to contact Mt.Gox which I did this morning - so far no responses yet.

I don't know if their issue had anything to do with Dwolla or not, but you should email them with all details (it seems they don't know which transactions didn't process).  I received an email this morning that they were resubmitting my transaction.  It has not arrived yet, but I suspect it will this time.