funny - I have just found your thread and opened this one to get the link to post to yours...
Done.
Topic: Mtgox sux - chat logs pasted - page 2. (Read 3545 times)
See : https://bitcointalksearch.org/topic/beware-mtgox-arbitrarily-freezing-verified-accounts-105638
Don't hope too much from posting on the forums, if MT shows up he'll probably try to find some way to sling some mud in your face without bothering to make anything right or answer legitimate questions and concerns.
Oh, and don't really expect them to make it right for you when they update their automated procedures because data migration is, you know, "not practical" :
Don't hope too much from posting on the forums, if MT shows up he'll probably try to find some way to sling some mud in your face without bothering to make anything right or answer legitimate questions and concerns.
Oh, and don't really expect them to make it right for you when they update their automated procedures because data migration is, you know, "not practical" :
[...] when creating the new system is was not practical to manually go through all those emails and transfer the data to the secure storage.
Hi,
mtgox allowed me to fund my account ( I thoughtfully funded only 1 btc to test how things go)
but when I try to withdraw - they tell me - "You must verify - post a scan of your ID here..."
I was told that my account was flagged for verification , cause my ip is having more than one user.... This is nuts - how many ISP-s group users under one IP... and it is even more so with mobile users...
So now without sending them my ID scanned I cant withdraw this measily 10-11 bucks (1 btc...)
Dont use mtgox if yoou dont want to give them your ID. Or you can use a fake photoshopped ID - I dont know if that would work...
Here is the chat log:
mtgox allowed me to fund my account ( I thoughtfully funded only 1 btc to test how things go)
but when I try to withdraw - they tell me - "You must verify - post a scan of your ID here..."
I was told that my account was flagged for verification , cause my ip is having more than one user.... This is nuts - how many ISP-s group users under one IP... and it is even more so with mobile users...
So now without sending them my ID scanned I cant withdraw this measily 10-11 bucks (1 btc...)
Dont use mtgox if yoou dont want to give them your ID. Or you can use a fake photoshopped ID - I dont know if that would work...
Here is the chat log:
Quote
Danny
Hi there. How can I help today?
Danny has joined the room
User
hi, this is User - the user who by mistake began the AML procedure to test it.
User
Then I am stuck and cannot withdraw my 1 btc .
User
Although without entering the AML I could withdraw before...
User
so pleae find a way out of this situation - or should I seek assistance from the mtgox owners ?
User
or post my sotry in the bitcointalk forum ?
Danny
Let me check the details
Danny
Please let me know if you have any existing ticket
User
Ticket #37524: new iban bank account validation ? How long will it take?
Danny
well unfortunately we will not be able to cancel the AML validation
Danny
The account has to be validated to proceed further
User
but I wont enter any details
User
I dont want to
User
I just clicked this button by mistake
User
can I close the account ? And withdraw the 1 btc prior to that ?
Danny
Well there is no buttons to initiate the verification process
Danny
It was flagged since your IP address is using more than one account
Danny
You can just provide the documents
Danny
These documents are only used for verification and nothing else
User
are u kiding me ?
User
since when is one IP = one person ?
User
my network is setup in such a way that many users use the same ip
User
there are networks in which 1 ip takes care for 1 million users!
Danny
We allow only one account per user
Danny
The system might have trigged the verification process since there are multiple users
Danny
You can provide the documents and we can lift the withdrawal limit
User
its not a limit
User
its a ban to witdrwa
User
w
User
even 10 usd ( roughly this 1 bt)
User
c
User
your security system is hugely inadequate
User
any willing user can setup several diff ips and users ...
User
so if I am a completely honest user but I dont trust you - I am fucked right ?
User
cause you are technologically stupid
User
with these bans
User
I dont know - I will post these chats to the community and we'll see if I am right - what the others think
User
I am sure there are other better services than mtgox
Danny
Well we are already working with the systems to resolve this issue
User
appreciated
Danny
But it might take more time and accounts that are already flagged amy not be included
Danny
* may
Danny
So we still might need to verify your account
User
no way I can give some unknown entity my personal ID
Danny
These documents will be uploaded in the systems and used only for verification
User
are u aware that many ISP-s use the same IP for many users ?
Danny
Unfortunately we will not be able to help without the documents
User
and I am sure you have users like me all the time ...
User
the bitcointalk.org forum users thank you for this chat.
Danny
We apologise for what has happened. But we need to verify the account
Hi there. How can I help today?
Danny has joined the room
User
hi, this is User - the user who by mistake began the AML procedure to test it.
User
Then I am stuck and cannot withdraw my 1 btc .
User
Although without entering the AML I could withdraw before...
User
so pleae find a way out of this situation - or should I seek assistance from the mtgox owners ?
User
or post my sotry in the bitcointalk forum ?
Danny
Let me check the details
Danny
Please let me know if you have any existing ticket
User
Ticket #37524: new iban bank account validation ? How long will it take?
Danny
well unfortunately we will not be able to cancel the AML validation
Danny
The account has to be validated to proceed further
User
but I wont enter any details
User
I dont want to
User
I just clicked this button by mistake
User
can I close the account ? And withdraw the 1 btc prior to that ?
Danny
Well there is no buttons to initiate the verification process
Danny
It was flagged since your IP address is using more than one account
Danny
You can just provide the documents
Danny
These documents are only used for verification and nothing else
User
are u kiding me ?
User
since when is one IP = one person ?
User
my network is setup in such a way that many users use the same ip
User
there are networks in which 1 ip takes care for 1 million users!
Danny
We allow only one account per user
Danny
The system might have trigged the verification process since there are multiple users
Danny
You can provide the documents and we can lift the withdrawal limit
User
its not a limit
User
its a ban to witdrwa
User
w
User
even 10 usd ( roughly this 1 bt)
User
c
User
your security system is hugely inadequate
User
any willing user can setup several diff ips and users ...
User
so if I am a completely honest user but I dont trust you - I am fucked right ?
User
cause you are technologically stupid
User
with these bans
User
I dont know - I will post these chats to the community and we'll see if I am right - what the others think
User
I am sure there are other better services than mtgox
Danny
Well we are already working with the systems to resolve this issue
User
appreciated
Danny
But it might take more time and accounts that are already flagged amy not be included
Danny
* may
Danny
So we still might need to verify your account
User
no way I can give some unknown entity my personal ID
Danny
These documents will be uploaded in the systems and used only for verification
User
are u aware that many ISP-s use the same IP for many users ?
Danny
Unfortunately we will not be able to help without the documents
User
and I am sure you have users like me all the time ...
User
the bitcointalk.org forum users thank you for this chat.
Danny
We apologise for what has happened. But we need to verify the account
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