As some of you know, I won a hardware wallet in a recent competition here in Bitcoin Talk. That was 4 months ago. The wallet was dispatched promptly following the announcement of the results, but I have only just received it. The wallet was contained in a (probably) sealed box supplied by the manufacturer, and double bagged for dispatch. I received the package in a Royal Mail bag which declared that the packaging had been damaged before entering the UK.Both of the bags had been ripped open and not resealed, and the security tab on the box was missing.
My suspicion is that the package was picked up in a scan, and sent for analysis to check for possible money laundering. Sending a loaded wallet is obviously a way to transfer funds with them being recorded on the blockchain. I haven't used any hardware wallets, so I'm wondering how easy it is for government agencies to check for stored Bitcoin in the wallet.
Hello
I am really sorry that this happened with you , it is not really an easy thing to go and use the Bitcoins from your hardware wallet , unfortunately I was researching about the current situation of cryptocurrencies in the UK and found this direct statement.
The United Kingdom's approach to cryptocurrency regulations has been measured: although the UK has no specific cryptocurrency laws, cryptocurrencies are not considered legal tender and exchanges have registration requirements. ... Gains or losses on cryptocurrencies are, however, subject to capital gains tax
Since they are not considered legal tenders therefore you cannot actually go and register a complain. BUT !
You can very easily file a complain in the company which delivered the mail , you have to understand that even though they did not actually make a law protecting cryptocurrencies , what happened to you was a Violation of personal belonging , therefore the company itself is entitled to look further into it .
Plus I don't think that there was any problem regarding the government agencies , this might very easily be a work of a dishonest employee .
Government agencies won't just come forward and look into it , If they did then for sure you would have received a letter of some sort , if they thought it was problematic then most probably not a letter but police itself.
I do think you should register a complain still .