Topic: my MTGOX accoun frozen, can not withdraw, I have yubikey. - page 2. (Read 4023 times)
I didn't end up using his service in the end, but spendbitcoins.com can buy a plane ticket in return for bitcoins, at least with airasia, I just think that is really cool
you must ride the horse in the direction it is going.
Submitting the JPEG would have saved you time and money and taught you a lesson too.
And it is still worth it to do it now.
I do claim I now the feeling of being stranded with my hopes on mtgox funding my paxum card to get the heaven out of Hong Kong.
I asked them for a miracle and it did not happen and it feels shitty and an awful wait.
That is when the mind cracks open and you laugh about it later. There is always a solution, always.
As Bill Hicks said, it's only a ride
Submitting the JPEG would have saved you time and money and taught you a lesson too.
And it is still worth it to do it now.
I do claim I now the feeling of being stranded with my hopes on mtgox funding my paxum card to get the heaven out of Hong Kong.
I asked them for a miracle and it did not happen and it feels shitty and an awful wait.
That is when the mind cracks open and you laugh about it later. There is always a solution, always.
As Bill Hicks said, it's only a ride
Just submit the jpg files, sergio, and see what happens.
You have to pick your battles. The battle between zip and jpg file formats is not the one you need to be fighting at the moment.
Making a big scene here is not going to help if you're not already doing whatever you can to resolve the problem.
You have to pick your battles. The battle between zip and jpg file formats is not the one you need to be fighting at the moment.
Making a big scene here is not going to help if you're not already doing whatever you can to resolve the problem.
I had a flag put up on my account recently after months of no activity and sent off the ID as they stated, was verified very quickly after that. The only problem I have with them is how hard it is to get an order off when things are heating up.
I just sent another support ticket to mtgox, telling them I just want my money released, I do not care if the account has to be closed at this point, there is no point is having an account with Magicaltux if he can no longer be trusted.
I also insisted that they tell me who put the red flag in my account and by what reason, question Mark has been avoiding and is not answering.
To me Mtgox is game over.
To bad Tradehill had to close business.
Any reliable exchange someone could recommend me.
I also insisted that they tell me who put the red flag in my account and by what reason, question Mark has been avoiding and is not answering.
To me Mtgox is game over.
To bad Tradehill had to close business.
Any reliable exchange someone could recommend me.
Please forgive for not taking sides on this issue, sergio, but feel that I need to state the following on your thread. I'm about to invest more money and time in this Bitcoin thingy, and the last thing I want the business owners I approach is to see threads like this one. I'm in no way dissing Mt Gox, but do feel that this issue should not have gone on this long if what sergio is stating is true. By sergio expressing his fustrations on a public forum, it does not bode well for Bitcoin in general, and we all lose. I truly hope that this issue gets resolved quickly.
~Bruno~
I just sent another support ticket to mtgox, telling them I just want my money released, I do not care if the account has to be closed at this point, there is no point is having an account with Magicaltux if he can no longer be trusted.
I also insisted that they tell me who put the red flag in my account and by what reason, question Mark has been avoiding and is not answering.
To me Mtgox is game over.
To bad Tradehill had to close business.
Any reliable exchange someone could recommend me.
I also insisted that they tell me who put the red flag in my account and by what reason, question Mark has been avoiding and is not answering.
To me Mtgox is game over.
To bad Tradehill had to close business.
Any reliable exchange someone could recommend me.
Why don't you just submit your .jpg file?
I don't think you can release money without getting verified at this stage.
This is fucking AML, forced by the govement.
I just sent another support ticket to mtgox, telling them I just want my money released, I do not care if the account has to be closed at this point, there is no point is having an account with Magicaltux if he can no longer be trusted.
I also insisted that they tell me who put the red flag in my account and by what reason, question Mark has been avoiding and is not answering.
To me Mtgox is game over.
To bad Tradehill had to close business.
Any reliable exchange someone could recommend me.
I also insisted that they tell me who put the red flag in my account and by what reason, question Mark has been avoiding and is not answering.
To me Mtgox is game over.
To bad Tradehill had to close business.
Any reliable exchange someone could recommend me.
The problem is that they do not allow me to withdraw.
I already sent them a zip file containing only 2 jpegs, and it was rejected because it was a zip file, I pointed it to them that the zip file provides file integrity and the jpeg by itself does not.
In the name of security the zip file was rejected, and they offer no secure way of sending the jpegs, no md5sum, no crc checks, no pgp encription, no other program that verifies the integrity of the file, the problem is that I no longer trust them, and they could argue that the file did not contain information, it is a lot safer to send a file with a md5sum or contained in a zip file, if the file were to be damaged by whatever reason the zip program reports that, a jpeg file could be cut in half, and there is now way of knowing that.
The 2 jpegs contain my ID and passport initial process at the consulate with my picture, since for the official documents to arrive it is 3 to 4 weeks.
This is the email I recently got from mtgox:
mt.gox support, Feb 16 16:26 (JST):
Hello,
Unfortunately as part of our security policy we cannot accept ZIP files. Please submit two separates JPG documents into the verification
upload.
Thanks,
MtGox.com Team
"
And then they closed the case, and provided no way to send the 2 jpegs files securely.
Also they wont tell me who put the AML flag in my account, I have the feeling it was not the government but them to scam money out of their customers, otherwise they would have no reason to hide this information, and also there is no law that would prevent them from telling who put the AML flag in my account.
I have a feeling they are trying to scam some of their customers, the accounts that are anonymous are the most likely to suffer.
I would recommend everyone to treat mtgox like if it was paypal, it is behaving exactly the same way.
My recommendations in regards to mtgox, use it to trade only, do not leave your money there, a yubikey is useless if mtgox is the one trying to take your cash.
I have already sent them the information they required with a md5dum, and they do not have the technical knowledge to open a zip file, even less knowledge to verify an md5sum.
Mark Karpeles - Magicaltux please release my bitcoins and money I have on mtgox, I trusted you and you have failed me, and please do not speak in the name of security when it is being used to lock accounts without any known reasons, I would like you to tell me why a red flag was put in my account and by whom, my account is: sergio
I have already gone though your support forum at mtgox and it is failing me. Even a high school kid would know how to unzip a file, and that a zip file provides file integrity for the jpg contained inside them, that a jpeg alone does not, you have lost my complete respect when it comes to security, I should have listened to others when your site got hacked the first time.
I already sent them a zip file containing only 2 jpegs, and it was rejected because it was a zip file, I pointed it to them that the zip file provides file integrity and the jpeg by itself does not.
In the name of security the zip file was rejected, and they offer no secure way of sending the jpegs, no md5sum, no crc checks, no pgp encription, no other program that verifies the integrity of the file, the problem is that I no longer trust them, and they could argue that the file did not contain information, it is a lot safer to send a file with a md5sum or contained in a zip file, if the file were to be damaged by whatever reason the zip program reports that, a jpeg file could be cut in half, and there is now way of knowing that.
The 2 jpegs contain my ID and passport initial process at the consulate with my picture, since for the official documents to arrive it is 3 to 4 weeks.
This is the email I recently got from mtgox:
mt.gox support, Feb 16 16:26 (JST):
Hello,
Unfortunately as part of our security policy we cannot accept ZIP files. Please submit two separates JPG documents into the verification
upload.
Thanks,
MtGox.com Team
"
And then they closed the case, and provided no way to send the 2 jpegs files securely.
Also they wont tell me who put the AML flag in my account, I have the feeling it was not the government but them to scam money out of their customers, otherwise they would have no reason to hide this information, and also there is no law that would prevent them from telling who put the AML flag in my account.
I have a feeling they are trying to scam some of their customers, the accounts that are anonymous are the most likely to suffer.
I would recommend everyone to treat mtgox like if it was paypal, it is behaving exactly the same way.
My recommendations in regards to mtgox, use it to trade only, do not leave your money there, a yubikey is useless if mtgox is the one trying to take your cash.
I have already sent them the information they required with a md5dum, and they do not have the technical knowledge to open a zip file, even less knowledge to verify an md5sum.
Mark Karpeles - Magicaltux please release my bitcoins and money I have on mtgox, I trusted you and you have failed me, and please do not speak in the name of security when it is being used to lock accounts without any known reasons, I would like you to tell me why a red flag was put in my account and by whom, my account is: sergio
I have already gone though your support forum at mtgox and it is failing me. Even a high school kid would know how to unzip a file, and that a zip file provides file integrity for the jpg contained inside them, that a jpeg alone does not, you have lost my complete respect when it comes to security, I should have listened to others when your site got hacked the first time.
MTGOX will not say who put the red flag in my account, if it was them or some government authority.
MTGOX will not say why the red flag was put in there in the first place.
IT is clear that MTGOX is no longer anonymous, I am afraid a lot of people that has anonymous accounts with them probably lost all their money, since it is no possible to authenticate and be anonymous simultaneously.
MTGOX will not say why the red flag was put in there in the first place.
IT is clear that MTGOX is no longer anonymous, I am afraid a lot of people that has anonymous accounts with them probably lost all their money, since it is no possible to authenticate and be anonymous simultaneously.
this recurring theme keeps showing how bitcoin is just absolutely superior. you just need to keep your bitcoins local except for those you transfer to the exchange on the day you wish to make a trade. if the exchange pulls this garbage, you open a new account with a different exchange.
name any other asset that offers this convenience.
Have you try SupportDesk? support.mtgox.com
Hi,
I am having problems withdrawing from MTGOX, this raises several red flags.
All MTGox is telling is that I have to verify my account, since a AML flag was put on my account.
This is the exact error I get:
"Your account is currently pending review, please visit https://mtgox.com/forms/verification"
This are the red flags:
MTGOX will not say who put the red flag in my account, if it was them or some government authority.
MTGOX will not say why the red flag was put in there in the first place.
IT is clear that MTGOX is no longer anonymous, I am afraid a lot of people that has anonymous accounts with them probably lost all their money, since it is no possible to authenticate and be anonymous simultaneously.
I had my money on mtgox in case of emergency, and I have spent over $200 to comply with them, so far no success, I sent them a zip file with 2 jpegs, and it was rejected because they were on a zip file.
They have no secure means of sending the jpegs, for example they are not allowed inside a zip, tar, arc, zoo or any packaging software, also no digital signatures, no md5sums, no crc checks, you have to send a plain jpeg and you have and them have no way of knowing if it got corrupted on the upload.
They claim their request for compliance does not cost money, and that is clearly false all government issue documents cost money and time, I can not think of a single official document that is free.
I requested a partial withdraw to comply with their verification request to cover cost, and it was rejected based on the law, however based on the law they hiding a lot of information from me that I am sure it is not part of the law.
Right now I have spend over $100 on documents, passport, ID, gas to drive to consulate, parking fees, mailing fee (consulate only accept secure mail), over $200 in total, and MTGOX is not moving a finger to liberate my money.
I never went over MTGOX withdraw limits, and I am way below the limits they require for verification, this is all nonsense and it is costing me a lot of money, I am stranded in a foreign country with no money, and MTGOX is not proving quality communication, I have no idea why they decided to freeze my account.
In the account I have over $1100 and over 300 btc, and I am totally cashless, since the little money that I had I spent it all to comply with their verification.
I also have the yubikey, which was supped to prevent this type of problems, and I am not sure what good is it if they can still freeze you account without giving you any reason whatsoever other than telling you there was a flag in your account and no further details.
Are any of you having problems withdrawing from mtgox, and if so, what did you have to do? how long did it take to get the money out?
Any safe exchanges someone can recommend, if they are anonymous that would even be better, if not any exchange that does not freeze the accounts under any reason would be great.
I am having problems withdrawing from MTGOX, this raises several red flags.
All MTGox is telling is that I have to verify my account, since a AML flag was put on my account.
This is the exact error I get:
"Your account is currently pending review, please visit https://mtgox.com/forms/verification"
This are the red flags:
MTGOX will not say who put the red flag in my account, if it was them or some government authority.
MTGOX will not say why the red flag was put in there in the first place.
IT is clear that MTGOX is no longer anonymous, I am afraid a lot of people that has anonymous accounts with them probably lost all their money, since it is no possible to authenticate and be anonymous simultaneously.
I had my money on mtgox in case of emergency, and I have spent over $200 to comply with them, so far no success, I sent them a zip file with 2 jpegs, and it was rejected because they were on a zip file.
They have no secure means of sending the jpegs, for example they are not allowed inside a zip, tar, arc, zoo or any packaging software, also no digital signatures, no md5sums, no crc checks, you have to send a plain jpeg and you have and them have no way of knowing if it got corrupted on the upload.
They claim their request for compliance does not cost money, and that is clearly false all government issue documents cost money and time, I can not think of a single official document that is free.
I requested a partial withdraw to comply with their verification request to cover cost, and it was rejected based on the law, however based on the law they hiding a lot of information from me that I am sure it is not part of the law.
Right now I have spend over $100 on documents, passport, ID, gas to drive to consulate, parking fees, mailing fee (consulate only accept secure mail), over $200 in total, and MTGOX is not moving a finger to liberate my money.
I never went over MTGOX withdraw limits, and I am way below the limits they require for verification, this is all nonsense and it is costing me a lot of money, I am stranded in a foreign country with no money, and MTGOX is not proving quality communication, I have no idea why they decided to freeze my account.
In the account I have over $1100 and over 300 btc, and I am totally cashless, since the little money that I had I spent it all to comply with their verification.
I also have the yubikey, which was supped to prevent this type of problems, and I am not sure what good is it if they can still freeze you account without giving you any reason whatsoever other than telling you there was a flag in your account and no further details.
Are any of you having problems withdrawing from mtgox, and if so, what did you have to do? how long did it take to get the money out?
Any safe exchanges someone can recommend, if they are anonymous that would even be better, if not any exchange that does not freeze the accounts under any reason would be great.
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