I have WooCommerce as well with LitePaid Plugin. Had Litepaid dev logon to my store and he fixed the issues. His name is Kenny...
I've been in correspondence with Kenny. I haven't heard back from him yet regarding the info I sent to him and Patrick. However, Patrick was extremely quick in providing a patch for the issue. I will be installing the new plugin right now and testing transactions to verify that everything is working.
Do you know what Kenny did to resolve the issue on your site?
I have updated the WooCommerce plugin and added a delay of 17 minutes for automated order status updates (15 minutes to complete Litepaid transaction + 2 minutes buffer)
This will make sure the order status does not get updated before the transaction could be completed in Litepaid.
If anyone is using this plugin please update to 1.1.3, download here:
https://github.com/patrickkivits/woocommerce-litepaid.comPlease feel free to contact me if any help is needed!
That will do the most
Only thing to be mentioned to customers buying, is that confirmation of an order is expected within 17 minutes or does it still confirm just after the order is paid?
Is this also solving the issue after that someone cancels an order? It seemed that after that internal processing also gave problems for the next orders. But not sure about that.
So then only this bug has to be fixed:
... the customer receives the "thank you for your order" screen. This screen is shown whether the customer pays or not via litepaid. I tested both paying and not paying, and woocommerce thinks the order happened and displays this page. Again, there is a chance that a customer could get a cancelled order if two customers are checking out around the same time. The "thank you" screen displaying for non-payment orders is an issue as well that will need to be patched at some point.
Edit: Sent you a PM about an example of mine, while annulating an order in the paymentproces and how it was processed.
I'll keep an eye on the transactions today and see if they continue to have issues. I agree that the non-payment issue will still probably be there, but at least orders won't go cancelled when they aren't supposed to. That was 90% of my problems before.
I have 25
I ordered yesterday morning, but I didn't recieve any confirmation on my order on my email, is this normal?
Just want to make sure my order went OK, have saved the webpage with the confirmation.
Can you let me know if this is normal?
Furio, your order went through ok. The issues with processing orders stopped the emails from being sent out, so I will see if I can force the email out again.
Updates to follow, store should be open again in the next hour or so if everything looks good.
-Fuse