Again, this is probably something he does on the side.
I run a game server in my free time. To the people who play on that server the game is almost everything to them, but to me, it's a hobby. So when something messes up or the server crashes there are always a number of people who whine and bitch and complain about me, but the fact of the matter is it's my hobby, not my life, and if they don't like it they can play somewhere else. I suspect Nanaimo has a similar attitude towards nanaimogold.com, although I doubt it's his hobby.
I don't understand your use of this comparison, namely because your hobby of a video game server, does not involve you handling
other peoples money. The expectations and responsibilities are something entirely different between a video game server and running a financial service. Reguardless of how 'serious' you are about it, your responsibility with other peoples money remains the same weather it's a hobby or you're a professional. And it always is other peoples money. People have to give him cash or bitcoins first and hope that he keeps up the other side of the deal. This puts the customer at signifigant risk, sellers who, if they are putting themselves at risk of being ripped off, deserve as much information as possible to help them decide weather or not they should carry out that transaction.
Discussing the way he does his transactions is very poor form, why bring that up other than to belittle? Service, half-service, whatever it is, it's his decision to run it how he wants and if people don't like it they can use another service. Poor "maintenance", poor "customer service", possible "financial problems"... none of that equals "shady" in any way and none of it is anyone's business but his. Once people's money starts disappearing left and right then we can start talking about "shady business practices", but until then the way he runs his business is his choice.
I'm giving my opinions on a buisness, if the buisness shows signs of signifigant issues in being reliable, honest, professional, or anything else you'd expect, I'm entitled to express it. More over, unlike Nanaimo Gold, I can be
civil about it. There are also plenty of professional steps that a buisness can take to address criticism, calm concerns, and demonstrate that they are responsible and serious. These are all the things that Nanaimo Gold has not done. If people are going to be trusting Nanaimo Gold in a finanical transaction, the effort into the site, customer service, and weather Nanaimo Gold is even financially viable is an important set of information to considder.