Can anyone help me?
Back in the days you needed to input your private key in the ICO website if I remember correctly. Now that website is no more... I looked up on the net and found this Neo blog article about claiming: https://neo.org/blog/details/4145, so apparently you need to start by emailing [email protected] and then follow the procedure.
As a reminder, the deadline is October 17, 2019 (00:00 Beijing time according to the blog post).
Good luck.
I only just logged back in. Is there anything I can do?
You can still write them an email. The process is manual, they need to verify your ownership of the address and transfer the funds to you. So I guess it comes down to whether they still accept to process your request even after the deadline.