Topic: Network Congestion Issue in Remitano (Read 366 times)

Lately, Remitano don dey turn watin person no dey understand. The rate at which them dey come up with these maintenance this and that dey very disturbing and unsatisfying plus, you dey at risk of loosing your coin should you not be informed in time and you transact within this period. The only thing you go see from them be say, them go just put out a statement on the development and possible consequence and just like that, them don end am.
E no just sure for them this period and if you dey conduct business with them, e dey best you better visit there site first before you even initiate any transaction. Them dey like put info on dashboard so, you got get tips way you no notice on your mail.
No neglect exchanges and try dey use this same approach with other exchanges so, you no go sorry for yourself.

This is what I got from Remitano in my email box. It is not a news that the exchange has been facing so e challenges for the past few weeks and here again. Another maintenance.

Currently, we are conducting essential maintenance on our coin deposit/withdrawal system due to a network issue. This may result in temporary delays and interruptions in deposits and withdrawals. We anticipate this maintenance to last for approximately 48 hours.

Please note that BTC, BCH, and LTC chains are still working as normal, while other networks may experience some temporary service limitations.

We want to emphasize that this maintenance is pivotal in ensuring the highest standard of security for your assets. Our team is working tirelessly to fortify the safety measures of our platform.

Action Required:

AVOID making any coin transfer (except for BTC, BCH, LTC Chains) during the maintenance process.
We strongly urge you NOT to deposit to old addresses to avoid unexpected loss. For stronger protection, it is required that all users generate new deposit addresses when making a deposit order through every chain (except for BTC, BCH, LTC Chains).
We will notify you immediately upon the completion of the maintenance process. Should you have any concerns, please do not hesitate to contact our support team.

We sincerely apologize for any inconvenience this may cause and thank you for your understanding. Your trust in Remitano is greatly valued.

Best regards,
The Remitano Team

A news came to me in my inbox and says that they have delisted BUSD and if you have coins in the BUSD the users should changed it to USDT and what I will also say is that users of Remitano use obey the Information and changes everything to the USDT wallet. If anyone has BUSD change it to USDT. This is the latest news. Before with exchange.

Snip~

You will get back your coin just proceed to creating your new BTC address so the system can unlock your coins to the new generated address, if you haven't take such step then you are wasting your time writing to support.

The story has changed, the locked coins has been refunded and the system is back to running again. Got my locked BTC back to my new BTC address Im glad they choose to keep their reputation and service to millions of Nigerians over some coins. I have traded out my balance. they earned back their trust.



You will get back your coin just proceed to creating your new BTC address so the system can unlock your coins to the new generated address, if you haven't take such step then you are wasting your time writing to support.

If this is true, this is nothing more than a scam. Not your key not your coin.

If only I knew that a thread such as this existed about Remitano upgrade, I'm sure it would have save me the stress of sending my fund to the old Remitano BTC wallet address, as I was later told after sending my 0.002 BTC that the upgrade affected all the coins, and they were all given each a new wallet addresses, which until this moment I have been chatting with customer support and yet to have my fund unlocked, as tonight is just my first time coming across this thread, since I hardly visited the local board throughout this week, and here I am paying it with my locked BTC on Remitano exchange simply because I got this information very late.

Exactly what I taught, as they still have access to those wallets and still credit users with any deposit wrongly made to the old address, it won't auto-reflect as before since the address has been changed, but they can still manually add that to users accounts if they are being contacted, unless they want to use this as a means of cornering users funds.

If this is true, this is nothing more than a scam. Not your key not your coin.

This means that, like this, I think most people will need to save their address in order to save themselves the stress of logging in and getting an address, which is also not the best option.

Our system maintenance is now complete!
We understand the importance of keeping your assets protected, and we take this responsibility seriously. Our team has gone above and beyond to make sure that your experience on Remitano remains not only smooth but also incredibly secure.

Currently, we are in the process of releasing your funds. Therefore, we kindly ask for your understanding and patience as we conduct essential verifications to avoid potential risks and ensure the safety of your coins before release.

Action Required: Create New Deposit Wallet Address

If you are transferring Bitcoin (BTC) to Remitano via the BTC network, it is REQUIRED to generate a new deposit wallet address, as the old ones has already expired.

Log in to your Remitano account via the App or Website
Navigate to the "Wallet" section.
Click on "Deposit BTC."
Click "Generate Address" to generate a new BTC deposit address.
Please note that we shall not be responsible for any losses resulting from deposits sent to the expired wallet address. If you have any questions, please don't hesitate to reach out to us.

Thank you for choosing Remitano as your cryptocurrency platform. Your security and satisfaction are our top priorities.

Happy trading and stay safe!

Best Regards,
Remitano Team

That is the reason for the ads. If you like the ad of the buyer/seller rate, click on it and proceed with the person that created the ads. The person will also be notified and know that someone wants to buy or sell bitcoin. But if no ads, that could be a problem which is what you are implying.

Update from Remitano:

Bitcoin deposit and withdrawal have no yet been reopened, but would be reopened soon according to the email. Old bitcoin deposit address is no longer valid, Remitano users will have to create new bitcoin address on their Remitano account through the app.

Let us hope Remitano bitcoin wallet has not been hacked. Or were Remitano users notified some weeks or months ago before the maintenance?

Let us always know that if it is not your key, it is not your coin.

Dear *******,

Thank you for your patience during our wallet maintenance. We have important updates regarding the BTC network and your wallet address on Remitano. Please read this message carefully to ensure a secured transaction.

BTC Network Reopening:
We are excited to inform you that the BTC network is scheduled to be re-enabled soon. This means that you will once again be able to deposit and withdraw BTC via BTC Network on Remitano. We appreciate your patience during the temporary suspension.

Action Required: Create a New Wallet Deposit Address:
To ensure the security and efficiency of your BTC transactions, it is crucial that you create a new deposit address through our App or Website once the BTC network is back online. Your old BTC wallet address will no longer be valid since then.

Steps To Create A New Deposit Address:

1. Log in to your Remitano account through the App or Website.
2. Go to the "Wallet" page.
3. Click on "Deposit BTC"
4. Click "Create address" to generate a new BTC wallet address.

Important Note:

Coin deposit/withdrawal via BSC Smart Chain (BEP20) remains unaffected and continues to function normally via this link.
Please refrain from processing any transactions loaded into your old wallet address via BTC network during this transition. Remitano will not be responsible for any Bitcoin deposits that may have been sent there.
We're Here to Help:

If you encounter any difficulties or have questions during this process, our Customer Support team is available to assist you. Simply reach out to us through the appropriate channels, and we will be happy to provide guidance and support.

Sincerely,

Remitano Support Team