I have not asked or imposed on anyone to cover my losses.
I agree. But you could if you wanted to. If you were helping the community, it's entirely possible the community would be willing to help you in return. But you can't make your customers cover your losses -- I hope you agree with that.
The withdrawal fee has always been there. Users of the exchange were able to see the fee and choose to deposit or not knowing that there's a fee to withdraw. That fee is solely there to cover the network transaction fee for sending and receiving coins. Knowing a fee exists the risk is upon the user that if circumstances require them to withdraw they need to pay that fee.
Except their circumstances don't require them to withdraw, *yours* do. My argument is since it's your circumstances that are compelling them to withdraw, you should cover the fee.
In a previous comment you raise an analogy of early termination charges on insurance policies. The withdrawal fee here is not an 'early termination' fee. It's a fee to cover what the bitcoin network charges for transferring money and has been charged always - whether 'terminating early' or not.
Right, but you are forcing them to terminate early. Otherwise, for example, they may have changed the Bitcoins to Ixcoins and avoided the withdrawal fee. It is your action that is making them incur the fee.
You are making it sound like I'm charging a fee to recoup losses. This is not the case.
I agree. I'm not sure what I said that implied that you were charging a fee to recoup losses. (I think it may have been places where I was refuting arguments that you did not make, and likely would not agree with, for example when someone suggested that you opened the exchange to help the community and therefore it's okay to compel individuals to help you in return.)
Let me try another analogy. Say you and I had made a deal to exchange a $100 cashier's check for a bicycle. I get the cashier's check, costing myself $5. When I go to buy the bicycle, you say you changed your mind and are no longer willing to sell it. Should you reimburse me the $5?
I grant that the $5 is not a fee you are charging, it's a fee my bank charged for the cashier's check. But your promise induced me to incur that fee, and it is you who are defaulting on that promise.
Now, to be clear, I am not saying this is a big deal and you are a cheater or scammer if you don't make withdrawals free. It's a very small deal, and I realize that reasonable people can differ. But my opinion is that those fees are part of your losses, and you should not pass them on to your customers. You forced the customers to incur those charges by compelling them to withdraw when otherwise they may not have done so. It is equivalent to a fee for terminating an agreement early where you are compelling them to terminate early.
That's my opinion, you are free to disagree.