Good start. From private experience - despite everything positive KnC achieved - they majorly screwed up hosting and forced me into refunding my Oct Jupiters mid of October - and I know that I am not the only one who paid for their "premium" hosting upfront and received second hand treatment. They skipped order chain and delivered "postal" and "pick up" orders weeks before hosted. I suspect this is also the reason why they do not offer hosting for Neptune atm - Never ever, ever I would recommend KnC hosting... never... period. I would not deduct any points in your rating - they did an amazing job overall. Maybe just mention to treat KnC hosting with big caution.
Thats an excellent point I had overseen/forgotten. Indeed, their hosting service was quite a disaster (and way overpriced). Whats the situation on that now? Are they at all hosting for customers ? Did they refund the hosting and allow you to self host your miner?
The situation when I stopped following KnC hosting debacle:
- First: They advertised premium price "hosting" with "hashing a few hours after production of your rig" - this is why ppl bought it -> big fail
- They hosted day1 / day 2 customers almost in timely manner (late, but with somewhat fair compensation)
- After that: They delivered *postal* and *pick-up* orders following the order chain
- They skipped order chain for "hosted orders", around mid of Oct I saw people after me in the order chain presenting their rigs here in the forum
- I called KnC and asked for clarification. Answer: We dont know when our hosting will go online and no it was not possible to transfer "hosted" orders to "pick up" or "delivery" due to different design of "home-product" and "hosted-product"
- They offered me USD refund. I ended up with giving them a 4 month free loan and around 10% financial loss due to USD -> EUR currency change
- After that dunno, I heard they compensated "hosting" after day1/ day2 as well
- Overall a big mess for me - 10% financial loss and had to cancel my order. I funded KnC in early June and got screwed. Just my sad meaningless story - but still I know there were others in the same situation.
Treat KnC hosting with caution and expect delays and skipping of order chain
Same exact story for me. No miners, lost revenue, super disappointed especially on the very poor communication from KnC. Do not do hosting with them.