Topic: Nitrogen Dice ➆➆➆ | ✔ Dice Jackpot ✔ Provably Fair ✔ Best Customer Support - page 3. (Read 6059 times)
December 23, 2015, 10:28:08 AM
December 23, 2015, 10:03:01 AM
:c
It was so close and it hurt a lot when we missed huge prize just like this anyway it was great attempt there for this giveaway promo.
December 21, 2015, 04:16:46 PM
Nitrogensport, i think is better open already a thread in "games and rounds" when you add a giveaway. I have read only now this promotion for the bet number 10.000.000 
Hey Mario,
That's a great suggestion! Thanks for sharing and best of luck in the 10M giveaway!
Calvin
December 21, 2015, 04:02:59 PM
Nitrogensport, i think is better open already a thread in "games and rounds" when you add a giveaway. I have read only now this promotion for the bet number 10.000.000
December 21, 2015, 02:27:24 PM
December 21, 2015, 12:05:04 AM
Ezra, please contact Support about your issue logging into the site. That's very odd; I'll let them know to expect a note from you.
Good luck
Jenny
I can't event contact them because when I want to write things there it will have the logout thing or being inactive for too long box pop up then I need to start over again
Hey Ezra - you can email them at [email protected]
Thanks!
Jenny
December 20, 2015, 11:51:24 PM
Ezra, please contact Support about your issue logging into the site. That's very odd; I'll let them know to expect a note from you.
Good luck
Jenny
I can't event contact them because when I want to write things there it will have the logout thing or being inactive for too long box pop up then I need to start over again
December 20, 2015, 11:15:23 AM
I dont see any rules for the minimum bet for this promotions, does this mean if I wager the lowest bet amount and hit the 10,000,000 th roll then I will get 1 btc as well? So far there are like 900k more bets to go before 10,000,000th roll
I want to try this but anyway I can't make id there and it keeps on logging out from the site. Is there any minimum base bet? I saw there are no minimum so I assume that by betting 1 satoshi will have the chance to win at least you hit that 10,000,000 roll?
Hey shulio and Ezra,
Yes - there's no minimum bet amount for this promotion! We're excited to be hitting our 10 millionth role - anyone who rolls it will receive the 1 btc prize!
Ezra, please contact Support about your issue logging into the site. That's very odd; I'll let them know to expect a note from you.
Good luck
Jenny
December 20, 2015, 05:52:23 AM
We're celebrating our 10,000,000th roll of dice!
Play the 10,000,000th roll and win 1 BTC - Click here and get your autoroller ready!
Play the 10,000,000th roll and win 1 BTC - Click here and get your autoroller ready!
I want to try this but anyway I can't make id there and it keeps on logging out from the site. Is there any minimum base bet? I saw there are no minimum so I assume that by betting 1 satoshi will have the chance to win at least you hit that 10,000,000 roll?
December 20, 2015, 02:55:41 AM
Win 1 BTC by playing the 10,000,000th roll of dice!
Play the 10,000,000th roll and win 1 BTC - Click here for details!
Play the 10,000,000th roll and win 1 BTC - Click here for details!
I dont see any rules for the minimum bet for this promotions, does this mean if I wager the lowest bet amount and hit the 10,000,000 th roll then I will get 1 btc as well? So far there are like 900k more bets to go before 10,000,000th roll
December 19, 2015, 07:51:46 PM
I'll be dicing tonight
Hoping i can get something.
Hoping i can get something.
Awesome - good luck tonight!!
Jenny
December 19, 2015, 07:46:44 PM
I'll be dicing tonight
Hoping i can get something.
Hoping i can get something.
December 19, 2015, 07:45:20 PM
Win 1 BTC by playing the 10,000,000th roll of dice!
Play the 10,000,000th roll and win 1 BTC - Click here for details!
Play the 10,000,000th roll and win 1 BTC - Click here for details!
December 18, 2015, 02:32:49 PM
We're celebrating our 10,000,000th roll of dice!
Play the 10,000,000th roll and win 1 BTC - Click here and get your autoroller ready!
Play the 10,000,000th roll and win 1 BTC - Click here and get your autoroller ready!
December 17, 2015, 12:17:06 PM
December 16, 2015, 11:40:59 PM
Hey Kosh,
In certain situations, our chat moderators will have to use their own discretion when banning users for violating chat rules. We have standardized the ban times and rules in chat, however, not all offenses in chat are clear cut. When we receive a complaint from a user regarding chat bans, our support staff will review the chat logs to ensure the chat mods were consistent with their ban times and punishments. I would also like to explain that our customer support staff are separate from our chat mods. They not able to use their own discretion when helping our users with wagering services.
If you have any additional questions/concerns regarding chat ban times, feel free to PM or email me.
Calvin
Haha even in this thread you can't keep consistency with having one person replying to my comments. You have multiple people controlling one forum account and giving different suggestions or opinions. You haven't added anything that Jenny hasn't already said. In fact you contradicted yourself. You have standardized rules but offenses aren't clear cut? You review chat complaints to see if they are consistent with ban times/punishments but if there aren't clear cut offenses, how can there be consistency?
I'm very well aware that customer support are different from chat mods. Infinity was the customer support individual that I tried to talk to in chat but was ignored continuously. There was no chat mod situation.
Quote
They not able to use their own discretion when helping our users with wagering services.
Not sure what you're saying here.
Hey Koshgel,
I'm sorry - we do have to have multiple people working in Support and in Marketing. Not everyone can be available via site chat or here on the forum all of the time. Of course, we agree with you that it would be ideal to have one person handle an issue all the way through. However, without increasing our response times, I'm not sure that's possible. If you'd like to speak to Calvin or I only and directly, the best way to reach us is via email at [email protected].
If you feel that you were banned unfairly, talking to Support is the right way to bring that to our attention. As Calvin mentioned, chat logs are reviewed. We do have standardized ban times. That said, in chat especially things can get messy; the mods do the best they can.
I hope this helps to clarify!
Jenny
Don't think I mentioned anything being wrong with response times. I have no issue waiting for resolution. I never asked for one person to handle everything or for any person to be on the forum all the time. That would be ridiculous. Not sure where you're getting that from.
But you described the situation in chat accurately; it's messy. The entire point of my posts was that there be consistency with this mess. For that to work there needs to be better management, but that is beyond me and don't really know who to talk to about that.
I appreciate your forum responses Jenny but don't think we'll see eye to eye on this issue.
December 16, 2015, 09:54:24 PM
Hey Kosh,
In certain situations, our chat moderators will have to use their own discretion when banning users for violating chat rules. We have standardized the ban times and rules in chat, however, not all offenses in chat are clear cut. When we receive a complaint from a user regarding chat bans, our support staff will review the chat logs to ensure the chat mods were consistent with their ban times and punishments. I would also like to explain that our customer support staff are separate from our chat mods. They not able to use their own discretion when helping our users with wagering services.
If you have any additional questions/concerns regarding chat ban times, feel free to PM or email me.
Calvin
Haha even in this thread you can't keep consistency with having one person replying to my comments. You have multiple people controlling one forum account and giving different suggestions or opinions. You haven't added anything that Jenny hasn't already said. In fact you contradicted yourself. You have standardized rules but offenses aren't clear cut? You review chat complaints to see if they are consistent with ban times/punishments but if there aren't clear cut offenses, how can there be consistency?
I'm very well aware that customer support are different from chat mods. Infinity was the customer support individual that I tried to talk to in chat but was ignored continuously. There was no chat mod situation.
Quote
They not able to use their own discretion when helping our users with wagering services.
Not sure what you're saying here.
Hey Koshgel,
I'm sorry - we do have to have multiple people working in Support and in Marketing. Not everyone can be available via site chat or here on the forum all of the time. Of course, we agree with you that it would be ideal to have one person handle an issue all the way through. However, without increasing our response times, I'm not sure that's possible. If you'd like to speak to Calvin or I only and directly, the best way to reach us is via email at [email protected].
If you feel that you were banned unfairly, talking to Support is the right way to bring that to our attention. As Calvin mentioned, chat logs are reviewed. We do have standardized ban times. That said, in chat especially things can get messy; the mods do the best they can.
I hope this helps to clarify!
Jenny
December 16, 2015, 08:03:51 PM
Hey Kosh,
I'm really sorry to hear that you're still having trouble with Support. If you have any questions about the chat rules, or our standard policies, please email [email protected], or [email protected].
You can also view all of the provably fair information for Nitrogen Dice on the site here under the Provably Fair tab. Our provably fair methods are standard in the industry and are actually the same as some industry leaders.
We care a lot about being a trusted community. I really appreciate your feedback.
Jenny
I'm really sorry to hear that you're still having trouble with Support. If you have any questions about the chat rules, or our standard policies, please email [email protected], or [email protected].
You can also view all of the provably fair information for Nitrogen Dice on the site here under the Provably Fair tab. Our provably fair methods are standard in the industry and are actually the same as some industry leaders.
We care a lot about being a trusted community. I really appreciate your feedback.
Jenny
The problem is you only want to receive feedback in private and never improve upon the deficiencies. That's shady at best to throw everything on the backburner. Maybe the forum support should get on the same page as the customer support on Nitrogen.
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Hey Kosh,
I'm sorry, I didn't mean to make it sound like we only want feedback in private. I just meant that if you have questions about specific policies, emailing Support is usually the best way to have them answered. We take all feedback (given publically and privately) incredibly seriously.
Jenny
I had an issue yesterday and went through the support ticket system as suggested. The person who responded (Paul/Goku) told me that all decisions are at the discretion of the customer support person who made the decision. How can there be any consistency when punishments are subjective and open to bias?
Hey Kosh,
In certain situations, our chat moderators will have to use their own discretion when banning users for violating chat rules. We have standardized the ban times and rules in chat, however, not all offenses in chat are clear cut. When we receive a complaint from a user regarding chat bans, our support staff will review the chat logs to ensure the chat mods were consistent with their ban times and punishments. I would also like to explain that our customer support staff are separate from our chat mods. They not able to use their own discretion when helping our users with wagering services.
If you have any additional questions/concerns regarding chat ban times, feel free to PM or email me.
Calvin
Haha even in this thread you can't keep consistency with having one person replying to my comments. You have multiple people controlling one forum account and giving different suggestions or opinions. You haven't added anything that Jenny hasn't already said. In fact you contradicted yourself. You have standardized rules but offenses aren't clear cut? You review chat complaints to see if they are consistent with ban times/punishments but if there aren't clear cut offenses, how can there be consistency?
I'm very well aware that customer support are different from chat mods. Infinity was the customer support individual that I tried to talk to in chat but was ignored continuously. There was no chat mod situation.
Quote
They not able to use their own discretion when helping our users with wagering services.
Not sure what you're saying here.
December 16, 2015, 05:33:35 PM
New features come to the dice leaderboard! 🎲
We've released some new and interesting features to the dice leader board. The new leader boards allow you to keep track of:
Check out the new dice leader boards and try your hand at the Dice Jackpot. The current jackpot is closing-in on 5 BTC
The Future of Betting
We've released some new and interesting features to the dice leader board. The new leader boards allow you to keep track of:
- Top 7 Streaks
- High Roller Bets (1 btc rolls or larger)
- Recent Jackpot Winners
Check out the new dice leader boards and try your hand at the Dice Jackpot. The current jackpot is closing-in on 5 BTC
The Future of Betting
Nice updates and nice jackpot amount as well
but regarding the jackpot, any good news for small bettors to have a chance to hit the jackpot? Maybe give us some % of the jackpot would be great Maybe if we bet with 10k satoshi we will get 10% of the jackpot
Hey Panjul,
Glad to hear you like the new updates! I've brought back your previous suggestion to the team, and for now, we've decided to stick with the current dice jackpot rules. It becomes a little 'messy' when trying to payout two different users from the same jackpot for hitting a streak of 7's. One user may have hit the streak of 7's well before the other, one group may also hit the jackpot twice before the other hits once, the list goes on. With the current set up, only rolls with a bet amount and profit amount +0.001 btc are eligible to win, these are also the only wagers which cause the dice jackpot to grow.
Thanks again for your suggestions, we always appreciate feedback for the site! If you have any other questions or feedback I'd be happy to take them!
Cheers,
Calvin
December 16, 2015, 04:44:18 PM
New features come to the dice leaderboard! 🎲
We've released some new and interesting features to the dice leader board. The new leader boards allow you to keep track of:
Check out the new dice leader boards and try your hand at the Dice Jackpot. The current jackpot is closing-in on 5 BTC
The Future of Betting
We've released some new and interesting features to the dice leader board. The new leader boards allow you to keep track of:
- Top 7 Streaks
- High Roller Bets (1 btc rolls or larger)
- Recent Jackpot Winners
Check out the new dice leader boards and try your hand at the Dice Jackpot. The current jackpot is closing-in on 5 BTC
The Future of Betting
Nice updates and nice jackpot amount as well
but regarding the jackpot, any good news for small bettors to have a chance to hit the jackpot? Maybe give us some % of the jackpot would be great Maybe if we bet with 10k satoshi we will get 10% of the jackpot
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