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Topic: 🏈 NITROGEN SPORTS | NFL Survivor Pools with over 11 BTC* in GTD prizes! 🏈 - page 222. (Read 541608 times)

legendary
Activity: 3346
Merit: 1013
Nitrogen Sports Forum Rep
The nature of this situation is a bit confusing and I can assure you that are not trying to treat you unfairly. I sympathize with your argument, although, it is not all that uncommon for teams to switch names or sub players during an eSports tournament. We are working to be more transparent with our rules for these situations and we really appreciate your feedback.

Thanks again,
Calvin

Indeed, i agree that the situation is weird. And i am not going to pretend that my argument is 100% correct and i cannot be wrong here. I can definately see where you are coming from, its just in the end i feel that my side is a little bit stronger when you look at it objectively.

I am fully aware that in Dota teams very often show up with a lot of standins, and i always swallow the loss and never complain, its a part of the variance that i am prepared for. When its trully the same team was playing.


Quote
although, it is not all that uncommon for teams to switch names or sub players during an eSports tournament.

Thats exactly my point, if i would see anywhere that team Slayer no longer exists, disbands, renames or rebrands to "Infuse" i would have no issues with this, i would be like "yep, i should've been more careful"

But its not what happened. Basically i did bet on team X and team Y showed up that KIND of looks like X (2 out of 5 players played there), but there is no info anywhere that team X=Y now.

So i hope you understand where i am coming from - what if ZERO players from Slayers played in team Infusion? Would it still be graded then? I feel like there is very minor difference with 0 or just 2 players being there.

I believe in the end that Slayers were never meant to play in this tournament, and it was a mistake during a line making proccess

But i am also pretty realistic about my chances of changing your ruling in such cases (close to 0%)



I agree with you Magic, and in most cases there are more formal announcements following a team disband or re-brand. In this situation, our team concluded that Slayers was in the midst of a transition and changed their name and line up shortly before the start of the match. Slayers' captain and another teammate remained, and played out the match as scheduled. There is still no formal announcement about the switch and some websites, including Liquidpedia, still have Slayers of Gods listed as playing Elite Wolves later today. Our lines now reflect the team switch and we have introduced a rule to improve the transparency of our eSports grading (See rule 8 under the eSports tab). I do apologize for your frustrations and thank you for your time and feedback.

Thanks,
Calvin
legendary
Activity: 3346
Merit: 1013
Nitrogen Sports Forum Rep
Hello.

Using a nitrogen for like 3 years and most of the time my experience with the support was very pleasant (and still is).

However, after betting on the certain e-sport match and having it graded instead of canceled i engaged in a discussion with the support, and i dont quite feel that their ruling was justified. I am going to describe the situation here, perphaps having other customers review it and chip in would be useful :

The bet was : Team DC vs Team Slayers (i did bet on Slayers)

The match that occured : Team DC vs Team Infusion
--------------------------------------------------------------------------------------------------------
My opinion : Slayers and Infusion are two different teams, and its unfair to grade the bet

Arguments:

1) Team Slayers did not announce a disband, rebrand, or a rename to team Infusion on any internet source

2) Team Slayers have a very different roster compared to Infsuion (only 2 players out of 5 from Slayers played in the 'Infusion')

3) Sites as Joindota, Gosugamers, and Dotabuff threat them as 2 different teams

4) If the similiar situation occured in the "real" sport (f.e. NBA) - i believe the line would never be graded. Imagine that you did bet on Warriors vs Lakers, but instead of Warriors some team named "Tomatoes" with 2 players from Warriors and 3 randoms showed up and played instead. Would it be fair to grade the line normally?
-------------------------
NitroGen's opinion : Slayers are Infusion are the same team

Arguments:

1) Times of the matches are identical

2) Team Infusion has 2 players from team Slayers

3) Some sites like Esports Live Scores and some YouTube channel threat them as a same team

4) If it would be 2 separate teams, the team DC would've played team Slayers later in the tournament(Huh? - i really disagree here. This point only comes close to making sense if the line itself is ALWAYS correct. Like if there is absolutely 0% chance that there is a line with the incorrect matchup appear ever, which is obviosly false)
--------------------------------

Overall, i feel like my arguments make a little more sense and that i am being somewhat angled here.

Whats your opinion?


Hey Magic,

The nature of this situation is a bit confusing and I can assure you that are not trying to treat you unfairly. I sympathize with your argument, although, it is not all that uncommon for teams to switch names or sub players during an eSports tournament. We are working to be more transparent with our rules for these situations and we really appreciate your feedback.

Thanks again,
Calvin
legendary
Activity: 2030
Merit: 1189
Hello.

Using a nitrogen for like 3 years and most of the time my experience with the support was very pleasant (and still is).

However, after betting on the certain e-sport match and having it graded instead of canceled i engaged in a discussion with the support, and i dont quite feel that their ruling was justified. I am going to describe the situation here, perphaps having other customers review it and chip in would be useful :

The bet was : Team DC vs Team Slayers (i did bet on Slayers)

The match that occured : Team DC vs Team Infusion
--------------------------------------------------------------------------------------------------------
My opinion : Slayers and Infusion are two different teams, and its unfair to grade the bet

Arguments:

1) Team Slayers did not announce a disband, rebrand, or a rename to team Infusion on any internet source

2) Team Slayers have a very different roster compared to Infsuion (only 2 players out of 5 from Slayers played in the 'Infusion')

3) Sites as Joindota, Gosugamers, and Dotabuff threat them as 2 different teams

4) If the similiar situation occured in the "real" sport (f.e. NBA) - i believe the line would never be graded. Imagine that you did bet on Warriors vs Lakers, but instead of Warriors some team named "Tomatoes" with 2 players from Warriors and 3 randoms showed up and played instead. Would it be fair to grade the line normally?
-------------------------
NitroGen's opinion : Slayers are Infusion are the same team

Arguments:

1) Times of the matches are identical

2) Team Infusion has 2 players from team Slayers

3) Some sites like Esports Live Scores and some YouTube channel threat them as a same team

4) If it would be 2 separate teams, the team DC would've played team Slayers later in the tournament(Huh? - i really disagree here. This point only comes close to making sense if the line itself is ALWAYS correct. Like if there is absolutely 0% chance that there is a line with the incorrect matchup appear ever, which is obviosly false)
--------------------------------

Overall, i feel like my arguments make a little more sense and that i am being somewhat angled here.

Whats your opinion?

My opinion: if there are two different teams (Team Infusion and Team Slayers), both sides of the DC vs Slayers bet should be refunded because that game never happened, or was mislabeled.  The only way the bet should stand is if Team Infusion IS Team Slayers, and that is a common nickname for them.  For example, I've bet on some foreign volleyball and hockey matches on Nitro where the team name doesn't match the name listed as playing in the game on flashscore, so I look it up and I see that both names are referring to the same team, it's just two different things the same group of people are called.
As long as they are two separate teams, the game should be refunded because it didn't happen.
legendary
Activity: 3346
Merit: 1013
Nitrogen Sports Forum Rep
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legendary
Activity: 1078
Merit: 1000
"Unable to Login
We experienced an error while loading your login.

Please try refreshing the page.

If you need further assistance, please contact us at [email protected]."


I can't login.

Anyone getting in there?

Nitrogen - What's going on?



I reported this on the 26th, and the error message was new to me and to the Nitrogen cs rep.

I see that others have been getting the same error message since then.
legendary
Activity: 3346
Merit: 1013
Nitrogen Sports Forum Rep
I have try to access the site but he said:
Unable to Login
We experienced an error while loading your login.

Please try refreshing the page.

If you need further assistance, please contact us at [email protected].

Am i the only one got this problem?

you're not the only one, I've got it too

Hey zNicklebackz,

I've passed a note about this to our tech team. Please email our support staff and include any information which related to your session (Nitrogen ID, browser used, etc.). I'm sorry for the inconvenience!

Calvin
sr. member
Activity: 406
Merit: 250
I have try to access the site but he said:
Unable to Login
We experienced an error while loading your login.

Please try refreshing the page.

If you need further assistance, please contact us at [email protected].

Am i the only one got this problem?

you're not the only one, I've got it too
legendary
Activity: 3346
Merit: 1013
Nitrogen Sports Forum Rep
I have try to access the site but he said:
Unable to Login
We experienced an error while loading your login.

Please try refreshing the page.

If you need further assistance, please contact us at [email protected].

Am i the only one got this problem?

Hey there! I'm so sorry for the inconvenience. Please email Support ([email protected]) with all the details. I will let them know to expect a note from you.

Thanks,
Jenny
sr. member
Activity: 476
Merit: 250
I have try to access the site but he said:
Unable to Login
We experienced an error while loading your login.

Please try refreshing the page.

If you need further assistance, please contact us at [email protected].

Am i the only one got this problem?
legendary
Activity: 3346
Merit: 1013
Nitrogen Sports Forum Rep
legendary
Activity: 3346
Merit: 1013
Nitrogen Sports Forum Rep
any plans to convert btc immediately to cash usd balances?  Then be able to bet usd balances?  Then cashout btc? 


You had mentioned you would mention this.  Im sure if you do this, you will have a lot of players at nitrogen!

Hey Viking,

Thanks for the suggestion! This is still an idea that's on our radar. I'll be sure to send an update if we make any firm decisions.

Thanks again,
Calvin


Do you have timetable when?

Hey Viking,

I'm really sorry, we don't have a timeline we can share right now. But, we've passed on your thoughts!

Thanks so much,
Jenny
hero member
Activity: 770
Merit: 500
🌟 COMSA ICO: 10/02/17 🌟
any plans to convert btc immediately to cash usd balances?  Then be able to bet usd balances?  Then cashout btc? 


You had mentioned you would mention this.  Im sure if you do this, you will have a lot of players at nitrogen!

Hey Viking,

Thanks for the suggestion! This is still an idea that's on our radar. I'll be sure to send an update if we make any firm decisions.

Thanks again,
Calvin


Do you have timetable when?
legendary
Activity: 3346
Merit: 1013
Nitrogen Sports Forum Rep
I'd like to note: Very fast email response to Nitro when I sent them a "Can't login" email - 11 minutes from my sending the email to my getting a response.

so what is the response? if u won't mind share

The cs rep didn't know what caused the problem and is looking into it and the it people will look at it tomorrow.

I was still pleased to get a quick response and to know someone there is trying to resolve it.

It seems to me that whatever issue I had resolved itself, at least for the time being.

Hey Gogo,

I'm glad you received a quick response from our Support team! I know they've escalated the original issue -- we really appreciate the information you sent over.

Thanks so much,
Jenny
sr. member
Activity: 406
Merit: 250
Also just made a withdrawal, received it in 3 minutes.

they're quite sth for sure, I believe now, but u sure don't let trans fee too high?
sr. member
Activity: 406
Merit: 250
I'd like to note: Very fast email response to Nitro when I sent them a "Can't login" email - 11 minutes from my sending the email to my getting a response.

so what is the response? if u won't mind share

The cs rep didn't know what caused the problem and is looking into it and the it people will look at it tomorrow.

I was still pleased to get a quick response and to know someone there is trying to resolve it.

It seems to me that whatever issue I had resolved itself, at least for the time being.

yeah, 11' is really impressive, and your spirit for feedback is praiseworthy, too
legendary
Activity: 1078
Merit: 1000
Also just made a withdrawal, received it in 3 minutes.
legendary
Activity: 1078
Merit: 1000
I'd like to note: Very fast email response to Nitro when I sent them a "Can't login" email - 11 minutes from my sending the email to my getting a response.

so what is the response? if u won't mind share

The cs rep didn't know what caused the problem and is looking into it and the it people will look at it tomorrow.

I was still pleased to get a quick response and to know someone there is trying to resolve it.

It seems to me that whatever issue I had resolved itself, at least for the time being.
sr. member
Activity: 406
Merit: 250
I'd like to note: Very fast email response to Nitro when I sent them a "Can't login" email - 11 minutes from my sending the email to my getting a response.

so what is the response? if u won't mind share
sr. member
Activity: 406
Merit: 250
I was able to login to Nitro about 30 minutes ago.

Not sure what the problem was, never got that specific error message before.

Don't know what caused the problem, emailed Nitro some info in case it helps them.

But so far so good for the last 30 minutes.

30' is long enough for gamble, just perfect exp, I think, a little longer may start the losing chain.
legendary
Activity: 1078
Merit: 1000
I'd like to note: Very fast email response from Nitro when I sent them a "Can't login" email - 11 minutes from my sending the email to my getting a response.
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