Topic: 🏈 NITROGEN SPORTS | NFL Survivor Pools with over 11 BTC* in GTD prizes! 🏈 - page 319. (Read 541608 times)

Hi GoGo,

I just wanted to take a moment to reach out personally and apologize for how this situation was handled tonight. It can be difficult to convey tone in a medium like this forum; I know the messages from one of our staff came across much differently than they were originally intended.

I understand how frustrating the situation must have been. I looked into the actual issue with the tables, and the fundamental problem was that you weren't actually registered for the freeroll. If you had been registered, a table would have opened automatically for you. I know you mentioned that you had logged in a few hours early to register, and then returned to the site. I've gathered the details and provided them to our tech team, and they are actively investigating the issue.

In the future, the fastest way to get help is to submit a Support Ticket on our website, or to email [email protected]. This forum is primarily used by my Marketing team. While we try our best, we could never be as knowledgeable as the Support team, and we don't monitor this forum as diligently as they keep on top of the tickets and emails.

If you'd like to discuss this further, I'd be happy to chat with you any time. You can reach me directly by emailing [email protected].

Thanks so much for your understanding,

Jenny

Thanks for the freeroll Nitrogen . Was a good game

Any room whose employee has been notified of this problem, as this Nitro person responding has been.

This person was able to see the time I registered, and the time I logged back in.
But like myself can't see where I'm seated.
And won't find out by contacting whoever can give a prompt answer, but instead insists I submit a support ticket, insuring that I will not get seated in time.

"The best way to get help is to submit a support ticket."

And then what?

Refresh the Support link for the next hour to see if they post a timely response?

What competent poker room are you talking about ? There is none that guarantees a reply in 2 minutes.
And its new year, so I expect them to be shorthanded because of that.

It's now 44 minutes since I tried to get someone at Nitrogen to get this taken care of.

A competent poker room would've resolved this in minutes once contacted.

Let this be a lesson to all who think of playing here - this is what you can expect in cs response if you are playing for money/btc and have a problem.

"I do understand your frustration with missing the freeroll, and obviously we would rather you have a great time and maybe win some money, but every once in a while we will have issues."

You seem to have no conception of the fact that if you'd responded to facilitate a solution I would not be missing the freeroll, and it's conceivable that I still wouldn't be.

Instead of your helping out, you accept it as a given that I've missed the tourney.

"You know the quickest way to resolution is through a support ticket."

No, I did not know that.

"I do understand your frustration with missing the freeroll..."

Perhaps I wouldn't be missing it if instead of lecturing me you tried to resolve this pronto.

Why aren't you able to contact the appropriate person and save time and get me in before blinded off?

This is something calling for an immediate response, not submitting a support ticket.
Why aren't you contacting the support people if you don't know the answer, and getting it taken care of promptly?

Gogo, you have been playing with us forever. You know the quickest way to resolution is through a support ticket.

We have a variety of people monitoring the forums (from marketing, to site admins, to support) but this is not a support thread and this is not customer service. We use the forums for advertising and promotions (as you pointed out).

If you really thought the best move was to spam the forums multiple times in caps to get your poker issue resolved, I do apologize, but again, as a long standing nitrogen member I do believe that you know better.

I do understand your frustration with missing the freeroll, and obviously we would rather you have a great time and maybe win some money, but every once in a while we will have issues.

There is undoubtedly a quick solution to this, but instead the cs rep wants me to post a "Support" ticket.
That's for a tournament which is going to have me blinded off probably hours before I get a response.

CS rep - why don't you tell me how to find out which table I am out, rather than lecturing me?

Ah yes, because you don't know yourself.

And you're too lazy and incompetent to take care of this and get a quick resolution.

When I posted in the poker freeroll saying "The site should guide me to my table as soon as I login", I got a player response of "Agree".

CS rep -  post your name rather than remaining anonymous.

Are you really mocking customers?

Holy shit your customer support sucks

"Hi Gogo, hope you are having a great start to the new year."

Rather than opening by trying to help, you open with a sarcastic response, in a timely situation which needs a quick response.
Great attitude.


"The worst way to get help is to spam the forums multiple times with capslock on, raging over a *free*-roll that we are running as a 'fun' new years promotion."

Rather than trying to help, you lecture me on how I should be posting and net etiquette, in a timely situation which needs a quick response.


"Looks as though you registered, and then came back 15 minutes after the tournament started, you probably blinded out. (but that's just a guess)."

It's a bad guess. There is no way I blinded out in 15 minutes. Anyone with any sense of tournament poker would realize that.
More than that, how about an immediate response by finding out exactly how much I have left?

But instead "471 people out of the 472 that entered were able to figure it out." Another sarcastic  and mean spirited response, rather than trying to help.
Great cs.

And make that 471 out of 473 - you obviously haven't a clue what the solution is. And you work there.


"The best way to get help is to submit a support ticket."
That's great - rather than you contacting whoever/whatever group can get this resolved quickly and get me in while I still have chips, you want me to waste time writing a support ticket.

Absolutely the worst cs rep I've encountered in years, if not ever.
Great job.

Hi Gogo, hope you are having a great start to the new year.

The worst way to get help is to spam the forums multiple times with capslock on, raging over a *free*-roll that we are running as a 'fun' new years promotion.

471 people out of the 472 that entered were able to figure it out.

The best way to get help is to submit a support ticket.

LET THIS BE A LESSON TO ALL - DO NOT PLAY EVER OTHER THAN A FREEROLL AT NITROGEN'S POKER ROOM.

SAVE YOUR BTC FOR A DECENT POKERROOM - THIS ONE IS CRAP.

Non-stop spamming posts hyping the tournament, but no one monitoring it , no one responding, crap software.

YOUR POKER ROOM IS CRAP.

HOW DO I GET TO MY TABLE.

WHY ISN'T IT SENDING ME THERE, OR GIVING ME THAT OPTION ONCE I LOG IN AND GO TO TOURNAMENTS.

THIS IS GARBAGE SOFTWARE.


I've sent poker room messages - apparently you don't have anyone monitoring this tournament?
No responses, 21 minutes gone by.

REGISTERED FOR THE NEW YEAR FREEROLL 2 HOURS AGO.

JUST LOGGED BACK IN - HOW DO I GET TO MY TABLE?:??

AWFUL SOFTWARE - IT SHOULD NOTIFY ME ONCE I LOG IN.

Just a half hour left!

If you haven't already, sign up for 2 bitcoin New Years Day poker freeroll at Nitrogen!

Are you in? Freeroll starts at the top of clock!

Sign up now: https://nitrogensports.eu/