I made a 0.4BTC deposit to NitrogenSports today, because I withdrew some funds from Deribit and had my Nitrogensports deposit address saved from a previous withdrawal. I didn't realise that adding a new address would result in a 3 day cooldown period before I could actually use it to withdraw, so I went ahead and withdrew to Nitrogen.
As a 'gesture' to pay for the tx fees associated with this transaction, I opened a 0.0001 BTC blackjack bet and surrendered. (somewhat irrelevant).
I received this message from support, alongside a message that my account was suspended after I requested withdrawal:
Hello 1912815,
We regret to inform that your latest withdrawal request was not authorized and the funds have been returned to your account's balance.
After carefully reviewing your account we noticed that you have not completed sufficient action since your last deposit.
We would like to remind you that Nitrogen Sports offers a gambling service and it is expected that any deposit made is done with the intention of providing action on our site. This is standard request in the industry therefore kindly complete a one-time rollover with your funds in our site.
If you have any questions or concerns, please don't hesitate to contact us.
Thank you,
Allen R.
The closest term I could find on their site was this, regarding bonuses:
Any funds added to your account via poker free rolls, contests and free bets carry a mandatory 2X rollover unless otherwise noted. In order to request a withdrawal of any winnings from promotions or bonuses, all players are required to have a deposit history of at least 0.005 BTC and provide significant action (one-time rollover on deposit funds).
However, clearly my deposit was not the result of a bonus or anything of that sort. So this does not apply to my situation whatsoever.
They also mention that this is industry standard. However, out of all the dice sites and crypto casinos that I've played at (bitsler, yolodice, primedice, stake, bustabit), they all allow you to withdraw without any rollover requirements.
This is predatory behaviour, imo, since players are forced into playing on the site and make potentially rash decisions as soon as they deposit.
I'm happy to pay whatever tx fees associated with my withdrawal (0.00005 BTC seems standard on other sites, and I've already willingly given that up), but I'm not happy to be forced into rolling my balance over once without any particular reason. I understand that this is not supposed to be used as a wallet service, but I've played here numerous times in the past (and lost a bunch, mind you) and it just seems like they're trying to force me into playing more.
I'm waiting for their support to respond. Hopefully this does get resolved.
EDIT: My userid is 1912815