About the refund policy, it was changed way before the orders were taken.
My definition of "way before" and yours are obviously vastly different
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Q. Do you issue refunds?
A. We can refund your order if it has not been shipped. Once your order is shipped, we won’t be able to issue you a refund.
A. We can refund your order if it has not been shipped. Once your order is shipped, we won’t be able to issue you a refund.
http://cc.bingj.com/cache.aspx?q=terrahash.com+faq+refund&d=4689181941699424&mkt=en-US&setlang=en-US&w=T_8k06RNEoJUZOKig5KN9HykiIP1diRj
That snapshot is from 6/16/2013 and we started taking orders on 18th. In any case, the policy was changed BEFORE the orders were taken. How much before doesn't really matter.
It doesn't matter what you write or changed on your website, the law that you must abide by is clearly stated.
Are you saying that your company is above the law?
Or are you saying that you are just going to ignore it and deal with the consequences later?
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http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule
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When You Must Cancel an Order
You must cancel an order and provide a prompt refund when:
the customer exercises any option to cancel before you ship the merchandise;
the customer does not respond to your first notice of a definite revised shipment date of 30 days or less and you have not shipped the merchandise or received the customer’s consent to a further delay by the definite revised shipment date;
the customer does not respond to your notice of a definite revised shipment date of more than 30 days (or your notice that you are unable to provide a definite revised shipment date) and you have not shipped the merchandise within 30 days of the original shipment date;
the customer consents to a definite delay and you have not shipped or obtained the customer’s consent to any additional delay by the shipment time the customer consented to;
you have not shipped or provided the required delay or renewed option notices on time; or
you determine that you will never be able to ship the merchandise.
You must cancel an order and provide a prompt refund when:
the customer exercises any option to cancel before you ship the merchandise;
the customer does not respond to your first notice of a definite revised shipment date of 30 days or less and you have not shipped the merchandise or received the customer’s consent to a further delay by the definite revised shipment date;
the customer does not respond to your notice of a definite revised shipment date of more than 30 days (or your notice that you are unable to provide a definite revised shipment date) and you have not shipped the merchandise within 30 days of the original shipment date;
the customer consents to a definite delay and you have not shipped or obtained the customer’s consent to any additional delay by the shipment time the customer consented to;
you have not shipped or provided the required delay or renewed option notices on time; or
you determine that you will never be able to ship the merchandise.
