Topic: Off-Topic - page 195. (Read 384417 times)

The facts are TH announced they'd accept preorders.   At the exact moment they said the units would be available for presale - they were.   Their sale was so successful that Paypal is wary about handing over the huge stack of funds for fear of chargebacks -- which was communicated -- along with a potential remedy pending the outcome (cc directly) -  depending on how / when they get their funds, they'll know who paid and when.    

If for some reason they then choose to tell you whether your order will be filled within some specific window of time IMHO is a waste of their time.    Why should they?   You bought it - you'll be served in order...   Were you to learn that you weren't fast enough submitting payment and won't be served until the second or third batch of products, wouldn't they be risking loss of your business as a result of your dissatisfaction with your place in line  and then have to waste even more time refunding your order?

I do have an order - placed and paid for within the first 2 minutes....   These guys haven't done anything to lose any credibility in my mind and like many small businesses before them are faced with growing pains imposed by Paypal.   I'm a huge fan of the community forums but do you really want them responding dozens of posts here about where do I stand in line?   Are you hoping to teach them a lesson in customer service??

Allow me to try to put this in a way you might understand.

It is NOT about getting updates every 5 minutes or every hour or even every day.  It is not about being answered every time we ask a question.  It is not about being told whatever we want to know.
(though with certain things it would be nice to know a little something - like how it's going with testing/development.  No, not a blow by blow, but a splurb once or twice a week oh hey we got this to work or we're testing that.  Oh and don't direct me to the dev thread for BKK - TH has stated they're going to help with working on firmware and drivers, and they have physical hardware, so they will be doing some of this work)

It's about credibility.  No, I don't mean credibility by sitting on forums posting and answering questions all the time.  I mean credibility by doing what they say they're going to do and by being honest and realistic not just with us, but with themselves about what they can reasonably accomplish in a given timeframe and not making commitments they can't keep.  Yes, things happen and things change.  That's normal and to be expected, and nobody can plan for everything. 
But when you make a commitment to do something or give people updates by a certain time, you keep that commitment; if something has changed and you can't, you give an open honest and upfront explanation to people why - and you do it as soon as you know you can't keep the commitment.

Yes they're busy, and yes posting on here takes time.  However, taking 5 minutes to come here, or send out an email, or even just post an update to their site is not going to break anything.  It's not going to significantly adversely affect the work that needs to get done.  What it will do is reinforce their credibility; it will show everyone that their word means a lot to them; it shows people that they are committed to customer service and putting their customers as one of their highest priorities.

I don't think they are scammers or anything like that; right now it just seems that they don't stop to think about what customers might think in a given situation.  For me it's not about updates, it's about keeping their word.
If you don't tell me you're going to give me an update by Friday, then I don't care if you don't do it, BUT...
if you tell me you will, and you don't; you have just broken your word.   THAT is the issue.  If you're not sure if you can do something, then don't commit to it.  Once you commit, as a customer I will hold your feet to the fire on it if you break that commitment and don't at least give a very prompt open and honest explanation why.

Because they told us by last Friday they were going to tell us this. and please don't tell me or anyone else in here what we should or shouldn't have bought.  Keep you opinions about other members to yourself unless ask, cause everyones got one just like something else they have! Post your opinions about TH only.  Do you even have an order or are you just arm chair quarterbacking in here anyways...please refrain from making insignifigant comments. and that "list" is far from accurate.
Thank you

Or WHAT?  you gonna yank your order -- what's TH incentive to tell you where you stand?   you shouldn't have bought anything if there was a stipulation that you had to be amongst the first x to receive your order...  get real.   

There's plenty of lists circulating around showing where you likely stand - 

I agree, thats all i have wanted to know since the 18th.... even if things are not ready to ship till september...lol, are we in or not... I know they are afraid to commit to anyone right now...to many "if ands, and buts"  i guess im trying to understand and be patient

when will we know if our order is in batch 1 or not?

that's the only relevant info we need, everything else is just noise as avalon havent shipped the chips.

If you can't have just a *little* trust, then you shouldn't buy mining gear.

That is just how they are. Impatient little f**kers=D

Will be a interesting Friday.

What like, they haven't finished. As far as I'm aware only one member on this forum has a Klondike 16 board working with one chip. There still is yet to be any confirmed drivers, etc.

Terrahash exist, they aren't in the middle of nowhere, someone could check. Freaking out does nothing constructive.

As far as I know we have had zero updates on the hardware PCB bring up questions.

This thread is crazy, it's grown 50+ pages since they started taking orders, and you're all freaking out.

If they drop in with an update, an hour later people start screaming for attention again.

No amount of updates will quench your thirst or keep you satisfied.

Irrespective you will all fall to pieces within 24 hours.

Fascinating to watch though...

if that's the case, will some people who ordered actually not be able to get the boards?? You'd think that they'd be more careful about that

Hello TerraHash
You say your getting new boards printed can you tell us what changes you made to the PCB please ?
Thanks!

Likely more orders then chips.

I'm disappointed that I missed the window to order...I emailed them to ask if perhaps since the Paypal fiasco would cause some orders to be canceled, if I could squeeze in an extra order. No go I'm not sure why, there's already a queue of people waiting to get in on canceled orders. Presumably they have some units left over if people are canceling/getting refunds.

Someone in the chip tracking thread was trying to sell their order.
Can't paste from phone though....

They are not at this time.