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Topic: [OFFICIAL] AllCrypt.com - Your CryptoCurrency Exchange - page 5. (Read 5957 times)

sr. member
Activity: 350
Merit: 250
I have an account and appreciate your service. But one question: Why is the fee to withdraw Bitcoin set at 0.01 BTC? That's $5 at the moment, which is way too high.

It's not - it's .001 - 50 cents. Tho I admit you did make me mumble "dammit!" and log in and check and see if I typoed it Wink
That's still a huge lot...

A good deal of the withdrawals we process have a .0005 network fee by default, and we add a .00015 TX fee on top to ensure the funds move. We had a ton of .0001 withdrawals sit for an hour or more with 0 confirmations because the miners wouldnt pick up the minimum fee transactions.

We've also had some withdrawals be complicated enough that the fee was even higher.

So assuming the withdrawals with the .0005 fee, and we add the .00015 for a total of .00065, we're keeping .00035 of that to cover costs. Right now thats 16 cents.

If a 16 cent fee to cover our costs is too rich for your blood... I really have no defense to that. I'll just have to apologize and hope you believe us when we say no one is retiring to a tropical island on a 16 cents per withdrawal 'profit'.
sr. member
Activity: 350
Merit: 250
Added a pile of coins in the last 48 hours:
CryptoEagle (CREA)
H2OCoin (H2O)
CryptoMeth (METH)
SocialCoin (SOC)
MemoryCoin (MEM)
CACHeCoin (CACH)
OlympicCoin (OLY)


We also updated the trade engine speeding it up by about 20x, as well as lowering the delays between trades by about 5x.

Coming this week/hopefully within a few days, user configurable hot/cold wallets. You state how much you want to have hot-and-ready (pizza pizza! Please tell me someone else gets that...) for immediate withdrawal, the rest is in cold storage.

If all your coins are in cold storage, unless the private keys are physically stolen (physically, like a burglar breaks into where we have them stored, and takes them), it will be nearly impossible to steal your coins. We are testing the system now and hope to have it online within a few days.


That's probably a world first. None of the other exchanges I can think of offer a similar service. How long will it take for a request to transfer funds from cold storage to a hot wallet take?

I assume we cannot trade with funds in cold storage.

Here's how it will basically work:
Certain coins will be 'cold storage enabled' - to launch with just BTC, and if we have time, a few others. As we learned in the hack, we were storing a huge value of BTCS, more than triple the value of the BTC we held.

On your account page you list how much of your coins you want to keep in a hot wallet. We were considering making it a percentage, but then it's always changing... if you state keep 2 BTC in a hot wallet and the rest in cold storage, you'll always have 2 BTC ready to withdraw.

Once you save the settings, a short time later accounts will be swept and anything above that threshold will move into a cold storage wallet. ALL of your funds, hot and cold, will be available to trade. Funds trade from cold storage first - otherwise managing that 2 BTC you have in a hot wallet will be a nightmare. It will constantly be either moving more to cold storage, or refilling from cold storage. If you tell the site you want to have 2 BTC in a hot wallet ready to move at any time, it abides by that.

If you deposit funds, and your hot wallet is already full, they immediately move to cold storage.

When you make a withdrawal, you are limited to your hot wallet funds.  Once they are depleted, you cannot withdraw more.

Every 24 hours or so, the system does an audit check and refills any hot wallets with funds from cold storage. This is NOT automated. The calculations are, the refill is checked and Ok'd by a human being. The reason we do this is if we did not, everyone's hot wallets would quickly deplete. If you don't want an auto-refill, just set your hot wallet limit to 0 coins. No reason to have a hot wallet if you're not going to use it. Think of it, in other terms, as a daily withdrawal limit, with the added security that the coins are not digitally in that wallet to withdraw, even if your account was compromised.

To withdraw more than your hot wallet has, there will be a request button you can use. You MUST enable 2FA to be able to use this button. Almost all of our security is optional. We enforce 2FA for cold storage withdrawals. Once you make the request, a human being gets the request and will manually approve the fund transfer. The time for this can be as soon as 15 minutes if someone's watching, or as long as 12 hours if you submit the request before we all go to bed for the night. By utilizing the cold storage feature, you acknowledge that withdrawing those funds will be slow.

The cold storage system is on a different network, in a different physical location. There is never a connection made between the AllCrypt.com system database or process daemons to or from the cold storage system. If the AllCrypt.com network is hacked and compromised, the cold storage is safe as it is completely isolated and inaccessible.

Well, that was longer than I intended. We welcome any thoughts, comments, feedback or suggestions.
full member
Activity: 140
Merit: 100
Bored
I have an account and appreciate your service. But one question: Why is the fee to withdraw Bitcoin set at 0.01 BTC? That's $5 at the moment, which is way too high.

It's not - it's .001 - 50 cents. Tho I admit you did make me mumble "dammit!" and log in and check and see if I typoed it Wink
That's still a huge lot...
member
Activity: 61
Merit: 10
Added a pile of coins in the last 48 hours:
CryptoEagle (CREA)
H2OCoin (H2O)
CryptoMeth (METH)
SocialCoin (SOC)
MemoryCoin (MEM)
CACHeCoin (CACH)
OlympicCoin (OLY)


We also updated the trade engine speeding it up by about 20x, as well as lowering the delays between trades by about 5x.

Coming this week/hopefully within a few days, user configurable hot/cold wallets. You state how much you want to have hot-and-ready (pizza pizza! Please tell me someone else gets that...) for immediate withdrawal, the rest is in cold storage.

If all your coins are in cold storage, unless the private keys are physically stolen (physically, like a burglar breaks into where we have them stored, and takes them), it will be nearly impossible to steal your coins. We are testing the system now and hope to have it online within a few days.


That's probably a world first. None of the other exchanges I can think of offer a similar service. How long will it take for a request to transfer funds from cold storage to a hot wallet take?

I assume we cannot trade with funds in cold storage.
sr. member
Activity: 350
Merit: 250
Its been on for weeks.
full member
Activity: 182
Merit: 100
Ask me about Karmacoin
add karmacoin Wink
sr. member
Activity: 350
Merit: 250
sr. member
Activity: 350
Merit: 250
Added a pile of coins in the last 48 hours:
CryptoEagle (CREA)
H2OCoin (H2O)
CryptoMeth (METH)
SocialCoin (SOC)
MemoryCoin (MEM)
CACHeCoin (CACH)
OlympicCoin (OLY)


We also updated the trade engine speeding it up by about 20x, as well as lowering the delays between trades by about 5x.

Coming this week/hopefully within a few days, user configurable hot/cold wallets. You state how much you want to have hot-and-ready (pizza pizza! Please tell me someone else gets that...) for immediate withdrawal, the rest is in cold storage.

If all your coins are in cold storage, unless the private keys are physically stolen (physically, like a burglar breaks into where we have them stored, and takes them), it will be nearly impossible to steal your coins. We are testing the system now and hope to have it online within a few days.
newbie
Activity: 56
Merit: 0
Why are you using an exchange as a wallet? We're not a coin storage system. Using an exchange as a coin storage system or a wallet is a horrifically bad idea. We will NEVER make a change that ENCOURAGES people to store their coins with us long term and use us as a wallet. Use a wallet service if you want a wallet. You use an exchange if you want to trade coins. Paying services from your exchange wallet is... it blows my mind.
full member
Activity: 238
Merit: 100
If you need a security audit on your site please contact us.

https://twitter.com/RaxeSoftware
[email protected]
Skype: raxe.io (Raxe.io Support)

Raxe.
legendary
Activity: 1708
Merit: 1036
My fault, I'm sorry. I just remember trying to withdraw a small amount and realized it was going to eat a big chunk of it. I thought the general transaction fee on BTC was quite a bit lower.
sr. member
Activity: 350
Merit: 250
I have an account and appreciate your service. But one question: Why is the fee to withdraw Bitcoin set at 0.01 BTC? That's $5 at the moment, which is way too high.

It's not - it's .001 - 50 cents. Tho I admit you did make me mumble "dammit!" and log in and check and see if I typoed it Wink
legendary
Activity: 984
Merit: 1000
Great! Thanks!
legendary
Activity: 1708
Merit: 1036
I have an account and appreciate your service. But one question: Why is the fee to withdraw Bitcoin set at 0.01 BTC? That's $5 at the moment, which is way too high.
sr. member
Activity: 350
Merit: 250
We had a few requests for a bitcointalk official thread, so this is here to start it. I'll update this OP lateron today once I had some time (we're implementing some new security features this weekend, and that sort of comes first), but we'll be sure to post all updates here, and TRY to read this as much as we can to deal with issues that arise.

As always, the BEST way to contact us about an issue is to use the support system at http://support.allcrypt.com

The blog, where all news is posted: http://www.allcrypt.com/blog

Our t-shirt slogan contest (Win .1 BTC if your entry is chosen - ending tomorrow, Sunday, March 30): https://www.allcrypt.com/blog/2014/03/allcrypt-t-shirt-slogan-contest-win-btc/

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