Hi, thank you for your patience. I spoke with one of the Cash out agents and what happened was a system error, everything is fine with your account and with our Cryptocurrencies methods.
I also checked the status of your recent cash out request and is on pre-approved. Very soon you will receive the funds.
so glad that it's officially added , yeah I thought that I should ask you when my withdrawal was refunded to my balance and happy that it just was an error
also yeah I confirm that I received my bitcoin withdrawal a few hours ago , next time will try the other currencies
thanks for your help
You are very welcome! It's a pleasure to assist you.