Extremely disappointing service from Bitxoxo!
I have dropped 3 emails and called a more than a dozen times. I have received no response for the emails and every time a support person picked up the call (around 5 times out of 10), I was told either that they have no knowledge about my query or either that I will receive a call back soon which I have no received till date.
I kindly request you to remove 24 x 7 service promise from your website because you people cannot fulfil it.
EXTREMELY DISAPPOINTED.
Topic: [OFFICIAL] Bitxoxo.com - Updates, Reviews, Suggestions & Feedbacks - page 20. (Read 10925 times)
September 07, 2017, 08:26:10 AM
September 07, 2017, 08:18:21 AM
feeling that they'll do a Mt Gox and shut down stealing everyone's coins, this upgrade thing is just an excuse to prepare for the final scam. I hope I'm wrong but for now that seems like the most likely scenario. this comment by someone here is very correct . All are cheated up....SCAM...
May 30, 2017, 01:13:31 AM
Hi,
I requested 2 separate withdrawal on 27th of May but customer care told me that Bitxoxo facing some technical problems at bank end and withdrawal will be processed on Monday (29th of May).
Mine one of those withdrawal processed yesterday and 2nd withdrawal request still not processed, when i tried to reach at your site , it's showing "site under maintenance"
As per your Customer executive you process withdrawal via IMPS 24x7 , but from the past few weeks I'm really unsatisfied with the service.
I tried to reach via call and Whatsapp number (+91-8008324862) is swithed off mode, and other number mentioned on your website(+91-8688660066) always busy, and the number from which i got call yesterday saying your withdrawal processed ( 1 of 2) is also unreachable (+91-7075389300).
And you mentioned everywhere that you are available 24x7 . Atleast check your whatsapp once a day and process my pending withdrawal as soon as possible.
Email id for bitxoxo : [email protected]
Regards
I requested 2 separate withdrawal on 27th of May but customer care told me that Bitxoxo facing some technical problems at bank end and withdrawal will be processed on Monday (29th of May).
Mine one of those withdrawal processed yesterday and 2nd withdrawal request still not processed, when i tried to reach at your site , it's showing "site under maintenance"
As per your Customer executive you process withdrawal via IMPS 24x7 , but from the past few weeks I'm really unsatisfied with the service.
I tried to reach via call and Whatsapp number (+91-8008324862) is swithed off mode, and other number mentioned on your website(+91-8688660066) always busy, and the number from which i got call yesterday saying your withdrawal processed ( 1 of 2) is also unreachable (+91-7075389300).
And you mentioned everywhere that you are available 24x7 . Atleast check your whatsapp once a day and process my pending withdrawal as soon as possible.
Email id for bitxoxo : [email protected]
Regards
February 05, 2017, 01:46:59 PM
So nice of you! But i never recommend or promote anyone to leave any exchange and come to Bitxoxo. Only if there is some personal Monetary Benefits involved, like if you are getting better buying/selling price in other exchange. Zebpay is surely a very good bitcoin wallet and they are working very hard to maintain their service and improve it.
Could you share the threshold of volumes in January?
Our total BTC transaction volume for January was 3200+ BTC (including both Buy & Sell)
Thats great. Can we place orders on weekend. What are the support & the office hours.
Thanks.
Yes Bitxoxo as mentioned in their FAQ, they are working 24 hours and deposit and withdrawal is instant as per them. So you can trade even on the weekends or on holidays.
Absolutely! Thanks for mentioning!
February 05, 2017, 01:46:23 PM
So nice of you! But i never recommend or promote anyone to leave any exchange and come to Bitxoxo. Only if there is some personal Monetary Benefits involved, like if you are getting better buying/selling price in other exchange. Zebpay is surely a very good bitcoin wallet and they are working very hard to maintain their service and improve it.
Could you share the threshold of volumes in January?
Our total BTC transaction volume for January was 3200+ BTC (including both Buy & Sell)
Thats great. Can we place orders on weekend. What are the support & the office hours.
Thanks.
Yes, you can place orders anytime. We process orders 24x7. Our Phone/Live Chat/Email support is 24x7 as well.
February 05, 2017, 01:45:05 PM
So nice of you! But i never recommend or promote anyone to leave any exchange and come to Bitxoxo. Only if there is some personal Monetary Benefits involved, like if you are getting better buying/selling price in other exchange. Zebpay is surely a very good bitcoin wallet and they are working very hard to maintain their service and improve it.
Could you share the threshold of volumes in January?
Our total BTC transaction volume for January was 3200+ BTC (including both Buy & Sell)
Wow!! That's phenomenal success!
Congrats!
Thanks! We won't be able to come so far in such a short span of time without the support of you guy!
February 05, 2017, 03:38:09 AM
So nice of you! But i never recommend or promote anyone to leave any exchange and come to Bitxoxo. Only if there is some personal Monetary Benefits involved, like if you are getting better buying/selling price in other exchange. Zebpay is surely a very good bitcoin wallet and they are working very hard to maintain their service and improve it.
Could you share the threshold of volumes in January?
Our total BTC transaction volume for January was 3200+ BTC (including both Buy & Sell)
Thats great. Can we place orders on weekend. What are the support & the office hours.
Thanks.
Yes Bitxoxo as mentioned in their FAQ, they are working 24 hours and deposit and withdrawal is instant as per them. So you can trade even on the weekends or on holidays.
February 05, 2017, 01:46:52 AM
So nice of you! But i never recommend or promote anyone to leave any exchange and come to Bitxoxo. Only if there is some personal Monetary Benefits involved, like if you are getting better buying/selling price in other exchange. Zebpay is surely a very good bitcoin wallet and they are working very hard to maintain their service and improve it.
Could you share the threshold of volumes in January?
Our total BTC transaction volume for January was 3200+ BTC (including both Buy & Sell)
Thats great. Can we place orders on weekend. What are the support & the office hours.
Thanks.
February 04, 2017, 11:42:39 PM
So nice of you! But i never recommend or promote anyone to leave any exchange and come to Bitxoxo. Only if there is some personal Monetary Benefits involved, like if you are getting better buying/selling price in other exchange. Zebpay is surely a very good bitcoin wallet and they are working very hard to maintain their service and improve it.
Could you share the threshold of volumes in January?
Our total BTC transaction volume for January was 3200+ BTC (including both Buy & Sell)
Wow!! That's phenomenal success!
Congrats!
February 04, 2017, 02:11:45 PM
So nice of you! But i never recommend or promote anyone to leave any exchange and come to Bitxoxo. Only if there is some personal Monetary Benefits involved, like if you are getting better buying/selling price in other exchange. Zebpay is surely a very good bitcoin wallet and they are working very hard to maintain their service and improve it.
Could you share the threshold of volumes in January?
Our total BTC transaction volume for January was 3200+ BTC (including both Buy & Sell)
February 04, 2017, 07:46:30 AM
So nice of you! But i never recommend or promote anyone to leave any exchange and come to Bitxoxo. Only if there is some personal Monetary Benefits involved, like if you are getting better buying/selling price in other exchange. Zebpay is surely a very good bitcoin wallet and they are working very hard to maintain their service and improve it.
Could you share the threshold of volumes in January?
February 04, 2017, 04:08:44 AM
Any chance you can share Bitxoxo's December Volume?
In December, we transacted around 30+ cr worth of BTC including buying & selling!
This is phenomenal. Within short span of time you have grown and come a big way and more to come yet. What are the challenges you have faced till now and how did you manage to get it resolved if any and what you think challenges may be faced in 2017?
Thanks for your appreciation. Yes we were also not expecting that much response. Hopefully we will book a turnover of 100+ cr by the end of this financial year.
The main challenges was to gain trust of our users and moreover maintain it. But we are proud to say that we have managed to provide best Customer Support and 100% Customer Satisfaction to all our users, no matter if he buy Rs. 1000 or Rs. 1 cr+ worth of BTC, we had provided priority service to each and every users of Bitxoxo.
2017 will be a big year for us. Many new things are coming up this year on Bitxoxo. Our new website, iOS & Android App is one of them. Also we are making our customer verification system and trade system smoother and much faster.
As soon as you launch it,I will sign up for an account and move all my Bitcoin to bitxoxo from Zebpay.
So nice of you! But i never recommend or promote anyone to leave any exchange and come to Bitxoxo. Only if there is some personal Monetary Benefits involved, like if you are getting better buying/selling price in other exchange. Zebpay is surely a very good bitcoin wallet and they are working very hard to maintain their service and improve it.
February 04, 2017, 04:04:58 AM
Good to know that you do not charge fee from your members for selling and buying bitcoin but then how do you generate revenues to run and maintain your website?
I also want to know who can become your partner and what amount id required to be your partner?
I also want to know who can become your partner and what amount id required to be your partner?
Thanks for your post and valuable question.
Yes we don't charge any fees on buying/selling but still we make profit by the difference in buying & selling price of bitcoin on our exchange.
Kindly fill in the form here : https://www.bitxoxo.com/partner
You will receive the complete partnership proposal.
Hope i am able to clear your doubts.
February 04, 2017, 04:02:23 AM
Post demonetization a phenomenal growth being recorded across various exchanges. How's being the start month of the year. How many total btc buy/sold and how many new members added in Jan 2017.
Yes, i do agree that demonetisation has impacted bitcoin trading in India alot. Moreover, due to coverage of Indian Media also helped in promoting bitcoins.
The exact data of January is not yet available to me as i am out of country for few days! Will post it as soon as i get it!
February 04, 2017, 01:55:20 AM
Good to know that you do not charge fee from your members for selling and buying bitcoin but then how do you generate revenues to run and maintain your website?
I also want to know who can become your partner and what amount id required to be your partner?
I also want to know who can become your partner and what amount id required to be your partner?
They earn a huge with the difference of buy and sell price. Example there is always a 3000 - 5000 on average difference between they buy/sell price. So in case say just in a day 100 btc is bought/sold so think 30000 is the profit and less form that expenses so still 25000 could be made. Though they also take a risk of price going down which they might be hedging it.
February 03, 2017, 06:07:55 PM
Any chance you can share Bitxoxo's December Volume?
In December, we transacted around 30+ cr worth of BTC including buying & selling!
This is phenomenal. Within short span of time you have grown and come a big way and more to come yet. What are the challenges you have faced till now and how did you manage to get it resolved if any and what you think challenges may be faced in 2017?
Thanks for your appreciation. Yes we were also not expecting that much response. Hopefully we will book a turnover of 100+ cr by the end of this financial year.
The main challenges was to gain trust of our users and moreover maintain it. But we are proud to say that we have managed to provide best Customer Support and 100% Customer Satisfaction to all our users, no matter if he buy Rs. 1000 or Rs. 1 cr+ worth of BTC, we had provided priority service to each and every users of Bitxoxo.
2017 will be a big year for us. Many new things are coming up this year on Bitxoxo. Our new website, iOS & Android App is one of them. Also we are making our customer verification system and trade system smoother and much faster.
As soon as you launch it,I will sign up for an account and move all my Bitcoin to bitxoxo from Zebpay.
February 03, 2017, 05:09:36 PM
Good to know that you do not charge fee from your members for selling and buying bitcoin but then how do you generate revenues to run and maintain your website?
I also want to know who can become your partner and what amount id required to be your partner?
I also want to know who can become your partner and what amount id required to be your partner?
February 03, 2017, 08:18:36 AM
Post demonetization a phenomenal growth being recorded across various exchanges. How's being the start month of the year. How many total btc buy/sold and how many new members added in Jan 2017.
January 14, 2017, 04:58:38 AM
Any chance you can share Bitxoxo's December Volume?
In December, we transacted around 30+ cr worth of BTC including buying & selling!
This is phenomenal. Within short span of time you have grown and come a big way and more to come yet. What are the challenges you have faced till now and how did you manage to get it resolved if any and what you think challenges may be faced in 2017?
Thanks for your appreciation. Yes we were also not expecting that much response. Hopefully we will book a turnover of 100+ cr by the end of this financial year.
The main challenges was to gain trust of our users and moreover maintain it. But we are proud to say that we have managed to provide best Customer Support and 100% Customer Satisfaction to all our users, no matter if he buy Rs. 1000 or Rs. 1 cr+ worth of BTC, we had provided priority service to each and every users of Bitxoxo.
2017 will be a big year for us. Many new things are coming up this year on Bitxoxo. Our new website, iOS & Android App is one of them. Also we are making our customer verification system and trade system smoother and much faster.
January 13, 2017, 09:25:06 AM
Any chance you can share Bitxoxo's December Volume?
In December, we transacted around 30+ cr worth of BTC including buying & selling!
This is phenomenal. Within short span of time you have grown and come a big way and more to come yet. What are the challenges you have faced till now and how did you manage to get it resolved if any and what you think challenges may be faced in 2017?
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