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Topic: Official CaVirtex.com Thread - page 12. (Read 103313 times)

legendary
Activity: 1806
Merit: 1090
Learning the troll avoidance button :)
July 31, 2014, 10:52:26 PM
Nobody uses paint any more.  More likely a vinyl wrap.

Good point explorer most things use plastic coverings these days
Vinyl wrapped for you in Canada (Now I just sound silly ^_^)
legendary
Activity: 2016
Merit: 1259
July 31, 2014, 08:08:30 PM
Nobody uses paint any more.  More likely a vinyl wrap.
legendary
Activity: 1806
Merit: 1090
Learning the troll avoidance button :)
member
Activity: 190
Merit: 12
July 31, 2014, 01:50:24 AM
DarthOne,

I'm sorry to hear about the inactivity fees being charged.   If you feel these were inappropriately charged pleas submit a ticket or call 888-812-2525.  We have reviewed the inactivity fee policy and have amended them to provide multiple alerts before being charged. I agree 2fa needs some improvement and this is something we're working on.

Bob,

Customer service reps work remotely at home.

Can you explain in detail a few things for us then?

What information regarding clients is available to your reps who work from home remotely ?

Do they have access to client banking information?

If so, how much of it?

Do they have access to log-in passwords or are able to reset a log-in password?






Good questions!

I've actually had mostly good experience with CaVirtex.. my only actual bad experience was when they took their 'inactivity' fee from me, without warning;

that was not in their policy when i signed up.

I really needed that money Sad

and while I think the $50 a month is a bit excessive, as long as it is in the policy, and you are given fair warning then it is..ok...i guess, the warning is essential though; hard to put trust a company that will change make vital changes in the policy agreement, and fine you based on those changes, without as much as an e-mail.

other than that, CaVirtex has been great.. fast and convenient withdrawal methods! friendly customer service.

I have submitted a ticket to see if my funds will be returned.



ps.




buy and sell?! looking good!



legendary
Activity: 1008
Merit: 1000
Making money since I was in the womb! @emc2whale
July 29, 2014, 08:47:37 PM
DarthOne,

I'm sorry to hear about the inactivity fees being charged.   If you feel these were inappropriately charged pleas submit a ticket or call 888-812-2525.  We have reviewed the inactivity fee policy and have amended them to provide multiple alerts before being charged. I agree 2fa needs some improvement and this is something we're working on.

Bob,

Customer service reps work remotely at home.

Can you explain in detail a few things for us then?

What information regarding clients is available to your reps who work from home remotely ?

Do they have access to client banking information?

If so, how much of it?

Do they have access to log-in passwords or are able to reset a log-in password?



legendary
Activity: 817
Merit: 1000
full member
Activity: 143
Merit: 100
CAVIRTEX | Canadian Virtual Exchange
July 29, 2014, 02:16:13 PM
DarthOne,

I'm sorry to hear about the inactivity fees being charged.   If you feel these were inappropriately charged pleas submit a ticket or call 888-812-2525.  We have reviewed the inactivity fee policy and have amended them to provide multiple alerts before being charged. I agree 2fa needs some improvement and this is something we're working on.

Bob,

Customer service reps work remotely.
member
Activity: 190
Merit: 12
July 26, 2014, 10:51:55 PM
CAVITEX took my BTC without warning ... about 0.1xx ... for 'inactivity fees'

when i signed up- 'inactivity' meant not logging in for 12 months,

then they changed the definition of 'inactivity' ... no warning, no notice, nothing... they just changed the rules.... waited until i deposited BTC, then BOOM ... took it away.


UPDATE: CAvirtex returned my coins and are now giving people warning before issuing inactivity fees.. this is much better!

CAvirtex service just went up 1000x in my books, i have never had any other problems with them so i recommend it to all Canadian bitcoin users.
legendary
Activity: 1008
Merit: 1000
Making money since I was in the womb! @emc2whale
July 24, 2014, 02:59:43 AM
Hey Cavirtex...

Are you guys still using customer service reps who work from home?
legendary
Activity: 817
Merit: 1000
July 14, 2014, 01:45:23 PM
Thanks.

Please hurry along with Interac Online. That is the piece I am missing for you guys to pull me back from VoS. Once you've had a taste of instant deposits there is just no going back, regardless of the fee difference. It now feels like eternity to get my money into Virtex.
full member
Activity: 143
Merit: 100
CAVIRTEX | Canadian Virtual Exchange
July 14, 2014, 01:42:00 PM
Re: Interface, 
The advanced trading options will remain available and we will not be removing any features from the site.  We are working to improve the overall UX to be more welcoming to the Bitcoiners in Training.

Re: Mastercard,

We are confirming the exact numbers and I will update when I have the info.

Re: Lovebitcoin contest,

I've created a contest thread on Bitcoin talk here: https://bitcointalksearch.org/topic/lovebitcoin-video-contest-open-prize-pool-5btc-and-growing-694447

legendary
Activity: 817
Merit: 1000
July 11, 2014, 10:30:50 AM
What is the fee schedule with mastercard withdrawal? How does it differ from debit? Debit had pay per use fees, I'm assuming mastercard does not?
legendary
Activity: 2800
Merit: 1115
Leading Crypto Sports Betting & Casino Platform
July 10, 2014, 06:52:02 PM
@Swords, I couldn't agree with you more about UX. And with this in mind our revamped site will feature a UX overhaul with the goal of having a straightforward and rigid user experience, life Facebook, that hopefully the less tech-saavy users will feel comfortable using.



Thanks for the reply, and having more options in regards to the interface as Ariticmine pointed out would be good as it is about the overall user experience. (I know when the buttons and layouts change without a revert to old option like Google force feeds users now and then it can annoy users)
Cheers
legendary
Activity: 2282
Merit: 1050
Monero Core Team
July 10, 2014, 01:15:05 PM
@Swords, I couldn't agree with you more about UX. And with this in mind our revamped site will feature a UX overhaul with the goal of having a straightforward and rigid user experience, life Facebook, that hopefully the less tech-saavy users will feel comfortable using.



I hope you do not drive away your existing tech-saavy users, like those of us who signed up back in the fall of 2011, with a dumbed down, simplified and rigid user experience a la Facebook.

There are those of use who find dumbed down, simplified and rigid interfaces extremely irritating and annoying and have zero use for Facebook.

Lol seems as though it's impossible to please everyone. All I want is a slick single page websockets enabled experience.

One can please both kind of users. Just give the user the choice of the kind of interface they prefer.
legendary
Activity: 817
Merit: 1000
July 10, 2014, 01:11:30 PM
@Swords, I couldn't agree with you more about UX. And with this in mind our revamped site will feature a UX overhaul with the goal of having a straightforward and rigid user experience, life Facebook, that hopefully the less tech-saavy users will feel comfortable using.



I hope you do not drive away your existing tech-saavy users, like those of us who signed up back in the fall of 2011, with a dumbed down, simplified and rigid user experience a la Facebook.

There are those of use who find dumbed down, simplified and rigid interfaces extremely irritating and annoying and have zero use for Facebook.

Lol seems as though it's impossible to please everyone. All I want is a slick single page websockets enabled experience.
legendary
Activity: 2282
Merit: 1050
Monero Core Team
July 10, 2014, 01:09:28 PM
@Swords, I couldn't agree with you more about UX. And with this in mind our revamped site will feature a UX overhaul with the goal of having a straightforward and rigid user experience, life Facebook, that hopefully the less tech-saavy users will feel comfortable using.



I hope you do not drive away your existing tech-saavy users, like those of us who signed up back in the fall of 2011, with a dumbed down, simplified and rigid user experience a la Facebook.

There are those of use who find dumbed down, simplified and rigid interfaces extremely irritating and annoying and have zero use for Facebook.
hero member
Activity: 756
Merit: 500
July 09, 2014, 08:18:52 PM
Is interac deposit available?  I do not see that option.
legendary
Activity: 1582
Merit: 1001
July 09, 2014, 08:12:46 PM
@Swords, I couldn't agree with you more about UX. And with this in mind our revamped site will feature a UX overhaul with the goal of having a straightforward and rigid user experience, life Facebook, that hopefully the less tech-saavy users will feel comfortable using.



turning me back into a cavirtex fan.

once you open up BTM's across canada, you will already openned the door to the less tech savy.

just make sure there are people around to help others create paper wallets, and to give small lessons on how to use cavirtex.

I mean it is still way easier to buy bitcoins than it is to invest in stocks.

now all im asking for is a financial report given to all the shareholders, and I will be a loyal cavirtex sheep forever.
full member
Activity: 143
Merit: 100
CAVIRTEX | Canadian Virtual Exchange
July 09, 2014, 10:33:21 AM
@Swords, I couldn't agree with you more about UX. And with this in mind our revamped site will feature a UX overhaul with the goal of having a straightforward and rigid user experience, life Facebook, that hopefully the less tech-saavy users will feel comfortable using.

legendary
Activity: 2800
Merit: 1115
Leading Crypto Sports Betting & Casino Platform
July 03, 2014, 06:12:11 PM
2 factor can also work with email. Besides, you're a fool if you don't already have it enabled.

Try teaching someone who is tech illiterate to create an email account then add on the challenge of using 2-FA to login to their account
All within a time limit of say 5 minutes
It's fine for most but not for all users therefore it hinders penetrability for future users.



Sorry but if you're tech illiterate then you shouldn't be using bitcoin at this point in time. And people are going to need to get used to 2 factor sooner or later... It's becoming extremely vital for security, especially for digital assets. I'd rather take a bit of time to learn about security measures rather then losing thousands of dollars out of laziness but hey, that's just me.

That's the wrong approach the goal of Bitcoin is to be simple enough that even our Grandma and Grandpa or a Luddite can use it if we can't get user accessibility to the level where a non-proficient person can use it to buy Bitcoins then we are taking the wrong approach to adoption.
More options create more users, creating a more stable Bitcoin environment.

An exchange needs to be as easy to use as facebook so that our parents can use it and should include non-intrusive security measures that keep the server safe and assets stored without needing 2FA.

Cold Storage Wallets, withdraw limits, 24 Hour countdown, pin codes, IP restrictions, implementing a "Cryptographic Proof of Solvency" in accordance with the Bitcoin standard, even PGP there are a lot of solutions available that do not require a phone or additional login protections, at the very least an instruction guide on the process of how to use 2-Fa is important and needs to be visible.

Guess I'll link a few things
http://finance.yahoo.com/news/canadians-leading-world-bitcoin-accessibility-204854782.html
http://www.coindesk.com/bitcoin-needs-accessible-visually-impaired/
http://www.wired.com/2014/07/minilock-simple-encryption/

I agree with cavirtex though that people should try to figure it out but it should be implemented with more directions explaining how to use it, while alternative solutions are implemented.


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