Reading feedback from traders and the cavirtex rep has been interesting and it's good to see a company trying to be responsive to concerns. That said, I have a question about their verification procedures and one of their terms.
Dec. 5, 2013, 8:55 p.m. - Verification and Customer Service Update - Dec 5 2013
Total number of verifications outstanding: 1460
Date range we are working on: Nov 23 to Nov 27
Number of staff working: 12 fulltime, 6 part-time
Verifications completed today: 81
Verifications missing info and put into waiting: 92
Outbound Phone Verification calls made: 155
Customer service tickets outstanding: 1,190
Verification: Can cavirtex explain what their verification procedures entail? From what I've read, customers are expected to send copies of a provincial ID card like driver's license with address + utility bill or tax assessment + enter a valid phone # so that a member of the verification team can call them. What I would like to know is what goes on behind the scenes such that only 81 verifications can be completed in 1 day? Is the customer's name and address checked through a background verification service or police database?
Terms:
ARTICLE 4 - RESTRICTIONS ON SERVICE
4.7 The VirtEx service is not intended to be used by any person under the age of 18 years old or by anyone other than a Canadian citizen. Your use of the VirtEx site shall serve to confirm that you are both 18 years of age or older and a Canadian citizen.
Can the cavirtex rep explain, or can someone else point me to the explanation if already done so, as to why cavirtex is limited to Canadian citizens only? If you are trying to limit your customer base to residents of Canada only, how about accepting permanent residents who have ID with their address that matches a utility bill? If you truly limited account creation to Canadian citizens only, to validate this status, wouldn't you need to request a copy of a Canadian passport?
Finally, let's give credit where credit is due - sure the transaction and dormancy fees may be tough to swallow for some, but the fact you offer CAD deposits and withdrawals is a big plus compared to the other Canadian exchange in Ontario that still offers USD only, requiring a customer to swallow hefty exchange rate fees between CAD and USD.