Official CaVirtex.com Thread - page 36.

bitcoin carpenter

legendary

Activity: 1582

Merit: 1001

Quote from: miyamoto on November 30, 2013, 02:26:30 PM

Quote from: hobbymd on November 29, 2013, 12:39:04 PM

Quote from: freedomno1 on November 28, 2013, 10:16:48 PM

Well looks like they are lurking
Speed up announced Wink

Nov. 28, 2013, 5 p.m. - Speed up Customer Service! - Click to Read

We have just sped up our verification process and re-assigned workload to 6 full time people. Please be patient as over today and tomorrow there will be mass phone verifications conducted as well as ticket responses in the order in which they were received, we are starting our efforts on Nov 18th and project to be caught up by next week. We are devoting our full human resources to make this happen with the addition of 3 more part-time people to make a total of 9 staff working solely on tickets and customer service!

That and a whole message on zero fees which would not be processed because they would be below dust but they caught that one quickly
Just teasing Wink

customer service Grin

~~my ass~~, seriously I opened a ticket 24 hours ago and still waiting for the ~~response~~ problem to be solved !!! Yea I believe they got 6 FULL time people sitting there helping customers Grin

even worse nobody answers any phone calls Roll Eyes

They have long way to go before they understand what customer service means!!!!

Have you listened to the new voicemail message from Joseph David? What a completely condescending, arrogant way to handle interaction with his customers. It's like he is blaming customers for his lack of customer service. I have never, ever seen a business operate with such a complete disregard for their customers. They are not answering phone calls, emails, support tickets, and I have been a verified client for almost a year. Way to treat your customers, Cavirtex.

Your fees are outrageous; there is no excuse not to have adequate customer service. I was lucky enough to get through to a representative a couple of weeks ago, who told me the reason they are so behind is because they had people on holidays.

Cavirtex, you have a reputation for being a good exchange, but you are also developing a reputation for having a complete disregard for customer service. I beg you; please, please change your customer service standards. If you don't I can guarantee other exchanges will begin popping up in Canada who will be happy to properly service the market, and not charge ridiculous fees to do so.

Wow.... you must be really new to the bitcoin community if you think cavirtex has bad customer service.

If you were in an industry that grows 10 fold in a month and can collapse in a day would you be able to keep up.

As for fees transfer and trading BALLS

But hey if it allows cavirtex to grow into a mature trading platform I can live with it

miyamoto

newbie

Activity: 15

Merit: 0

Quote from: hobbymd on November 29, 2013, 12:39:04 PM

Quote from: freedomno1 on November 28, 2013, 10:16:48 PM

Well looks like they are lurking
Speed up announced Wink

Nov. 28, 2013, 5 p.m. - Speed up Customer Service! - Click to Read

We have just sped up our verification process and re-assigned workload to 6 full time people. Please be patient as over today and tomorrow there will be mass phone verifications conducted as well as ticket responses in the order in which they were received, we are starting our efforts on Nov 18th and project to be caught up by next week. We are devoting our full human resources to make this happen with the addition of 3 more part-time people to make a total of 9 staff working solely on tickets and customer service!

That and a whole message on zero fees which would not be processed because they would be below dust but they caught that one quickly
Just teasing Wink

customer service Grin

~~my ass~~, seriously I opened a ticket 24 hours ago and still waiting for the ~~response~~ problem to be solved !!! Yea I believe they got 6 FULL time people sitting there helping customers Grin

even worse nobody answers any phone calls Roll Eyes

They have long way to go before they understand what customer service means!!!!

Have you listened to the new voicemail message from Joseph David? What a completely condescending, arrogant way to handle interaction with his customers. It's like he is blaming customers for his lack of customer service. I have never, ever seen a business operate with such a complete disregard for their customers. They are not answering phone calls, emails, support tickets, and I have been a verified client for almost a year. Way to treat your customers, Cavirtex.

Your fees are outrageous; there is no excuse not to have adequate customer service. I was lucky enough to get through to a representative a couple of weeks ago, who told me the reason they are so behind is because they had people on holidays.

Cavirtex, you have a reputation for being a good exchange, but you are also developing a reputation for having a complete disregard for customer service. I beg you; please, please change your customer service standards. If you don't I can guarantee other exchanges will begin popping up in Canada who will be happy to properly service the market, and not charge ridiculous fees to do so.

minutetaker

newbie

Activity: 16

Merit: 0

Im an Australian citizen and it really sucks that I can't use CaVirtex. I think you guys should change this...

wmcleod

newbie

Activity: 56

Merit: 0

i really wish us in america had an exchange like cavirtex.com

i've checked it out and it looks great. love that they're a registered business in canada. full transparency is cool.

bitcoin carpenter

legendary

Activity: 1582

Merit: 1001

Quote from: _mr_e on November 29, 2013, 04:01:21 PM

Yeah what the hell!? You guys wrote 0.001, did you not mean 0.0001?

Total <8

Apostata

member

Activity: 98

Merit: 10

Quote from: bitcoin carpenter on November 29, 2013, 04:06:22 PM

I know that bitcoini act used bitstamp

That is why I am hoping cavirtex sets up ATM'S to go along with their debit cards... liquidity would be so much greater

He'll maybe I'll look into starting a business like this myself
5k a machine could pay itself off in almost any place with a population 1/10th vancouver size.

Remember a few things though:

1. The first machine received a MASSIVE amount of media attention, the next ones won't, and the novelty will probably wear off quickly
2. The Vancouver machine was launched at the beginning of a MASSIVE rally, people won't be lining up during crashes or periods of sideways movements
3. You have to have infrastructure in place to deal with loading BTC and removing the cash.
4. ATM placement is very competitive, and are used for money laundering by criminal groups regularly

Certainly less painful than the recent service issues with Cavirtex though (yes I brought that up again

)

Bottom line could be lucrative, but not without challenges

bitcoin carpenter

legendary

Activity: 1582

Merit: 1001

I know that bitcoini act used bitstamp

That is why I am hoping cavirtex sets up ATM'S to go along with their debit cards... liquidity would be so much greater

He'll maybe I'll look into starting a business like this myself
5k a machine could pay itself off in almost any place with a population 1/10th vancouver size.

hobbymd

sr. member

Activity: 259

Merit: 250

Quote from: Yogafan00000 on November 29, 2013, 03:59:01 PM

Your new 'mining fees' are outrageous. Ten times Huh

the recommended transaction fee amount for a Bitcoin withdrawal?

C'mon guys, you are starting to make paypal look good.

you should try their support then Grin

at least at Paypal you get service for what you pay

_mr_e

legendary

Activity: 817

Merit: 1000

Yeah what the hell!? You guys wrote 0.001, did you not mean 0.0001?

Yogafan00000

sr. member

Activity: 314

Merit: 251

Your new 'mining fees' are outrageous. Ten times Huh

the recommended transaction fee amount for a Bitcoin withdrawal?

C'mon guys, you are starting to make paypal look good.

freedomno1

legendary

Activity: 1834

Merit: 1094

Learning the troll avoidance button :)

Quote from: bitcoin carpenter on November 29, 2013, 09:57:21 AM

Quote from: Apostata on November 28, 2013, 07:02:37 PM

Quote from: bitcoin carpenter on November 28, 2013, 04:33:54 PM

As a shareholder I am thankful that cavirtex has been following the rules so completely
It makes me hopeful that they will be around for the long haul

Perhaps cavirtex could invest in a few ATM'S so that Canadians could find a faster easier way to buy bitcoins.
they seem very lucrative

Absolutely, and as an investor it is certainly reassuring that they are taking regulations seriously. However, their lack of customer service is frustrating, and frankly provides a major opportunity for other exchanges to enter the market. That and and their inability to scale at times of market spikes like this is something I'd be concerned with if I was a shareholder. And didn't they cancel their dividends? Surprising for a company that can't seem to keep up with demand

Re ATM's I'd be surprised if they paid for themselves fast enough; they require quite the capital outlay upfront.

Dont know if i remember the news correctly
I think the ATM's cost 20 thousand each, but the bitcoiniacs one in vancouver did 100 thousand in one week with a 3% fee
.... doesnt sound slow to me, when you count that it add a cash deposit service that cavirtex has problems fulfilling quickly.

the dividend cancel however was supposedly to pay for bond of some sort to banks so that cavirtex could continue doing business with them.
makes sense, and is probably the reason that they offerred IPO shares in the first place.

I dont see them cancelling dividend payments anymore, their profit over the past months must have been tremendous.... probably doubled their yearly revenue =)

Actually its 1 million so on a scale where it paid for itself I admit I almost want to buy one and then rent the area because it looks like it will make money
http://www.techi.com/2013/11/worlds-first-bitcoin-atm-exceeds-1-million-in-transactions-within-a-month/

That said hope they keep the complimentary service on deposits with trade volume requirements they need to compete with their fee structure as well so that little income differential is not much of a cost.

acorcos

sr. member

Activity: 453

Merit: 250

Jack, any news on when you might start distributing some dividends? I appreciate re-investment in the company but how about a little something for the investors. We've been patient and all we're seeing is a drop in the stock price.

hobbymd

sr. member

Activity: 259

Merit: 250

Quote from: freedomno1 on November 28, 2013, 10:16:48 PM

Well looks like they are lurking
Speed up announced Wink

Nov. 28, 2013, 5 p.m. - Speed up Customer Service! - Click to Read

We have just sped up our verification process and re-assigned workload to 6 full time people. Please be patient as over today and tomorrow there will be mass phone verifications conducted as well as ticket responses in the order in which they were received, we are starting our efforts on Nov 18th and project to be caught up by next week. We are devoting our full human resources to make this happen with the addition of 3 more part-time people to make a total of 9 staff working solely on tickets and customer service!

That and a whole message on zero fees which would not be processed because they would be below dust but they caught that one quickly
Just teasing Wink

customer service Grin

~~my ass~~, seriously I opened a ticket 24 hours ago and still waiting for the ~~response~~ problem to be solved !!! Yea I believe they got 6 FULL time people sitting there helping customers Grin

even worse nobody answers any phone calls Roll Eyes

They have long way to go before they understand what customer service means!!!!

Apostata

member

Activity: 98

Merit: 10

Nope, AFAICT Bitstamp. And, I believe they use the Robocoin ATM which has a cost closer to $20k

The machines are built to work specifically with certain exchanges and the Robocoin is Mt Gox and BitStamp

_mr_e

legendary

Activity: 817

Merit: 1000

Quote from: Apostata on November 29, 2013, 11:26:08 AM

Quote from: bitcoin carpenter on November 29, 2013, 09:57:21 AM

Quote from: Apostata on November 28, 2013, 07:02:37 PM

Quote from: bitcoin carpenter on November 28, 2013, 04:33:54 PM

As a shareholder I am thankful that cavirtex has been following the rules so completely
It makes me hopeful that they will be around for the long haul

Perhaps cavirtex could invest in a few ATM'S so that Canadians could find a faster easier way to buy bitcoins.
they seem very lucrative

Absolutely, and as an investor it is certainly reassuring that they are taking regulations seriously. However, their lack of customer service is frustrating, and frankly provides a major opportunity for other exchanges to enter the market. That and and their inability to scale at times of market spikes like this is something I'd be concerned with if I was a shareholder. And didn't they cancel their dividends? Surprising for a company that can't seem to keep up with demand

Re ATM's I'd be surprised if they paid for themselves fast enough; they require quite the capital outlay upfront.

Dont know if i remember the news correctly
I think the ATM's cost 20 thousand each, but the bitcoiniacs one in vancouver did 100 thousand in one week with a 3% fee
.... doesnt sound slow to me, when you count that it add a cash deposit service that cavirtex has problems fulfilling quickly.

the dividend cancel however was supposedly to pay for bond of some sort to banks so that cavirtex could continue doing business with them.
makes sense, and is probably the reason that they offerred IPO shares in the first place.

I dont see them cancelling dividend payments anymore, their profit over the past months must have been tremendous.... probably doubled their yearly revenue =)

I stand corrected, in fact only $5000 for the machines by Lamassu https://lamassu.is/ Based on that they pay for themselves in a week and a half! So I've just ordered a dozen

. But in Canada there is no regulation on these machines, the palm print and $3000 daily limit is just to be safe.

Btw the machine in Vancouver uses Bitstamp exchange not Cavirtex.

Why would they not be using virtex? Or both?

_mr_e

legendary

Activity: 817

Merit: 1000

What the heck is up with this razor thin bid wall on virtex:http://bitcoincharts.com/markets/virtexCAD.html

Are they not processing deposits or something? Still waiting for mine to go through that should have cleared by now.

Apostata

member

Activity: 98

Merit: 10

Quote from: bitcoin carpenter on November 29, 2013, 09:57:21 AM

Quote from: Apostata on November 28, 2013, 07:02:37 PM

Quote from: bitcoin carpenter on November 28, 2013, 04:33:54 PM

As a shareholder I am thankful that cavirtex has been following the rules so completely
It makes me hopeful that they will be around for the long haul

Perhaps cavirtex could invest in a few ATM'S so that Canadians could find a faster easier way to buy bitcoins.
they seem very lucrative

Absolutely, and as an investor it is certainly reassuring that they are taking regulations seriously. However, their lack of customer service is frustrating, and frankly provides a major opportunity for other exchanges to enter the market. That and and their inability to scale at times of market spikes like this is something I'd be concerned with if I was a shareholder. And didn't they cancel their dividends? Surprising for a company that can't seem to keep up with demand

Re ATM's I'd be surprised if they paid for themselves fast enough; they require quite the capital outlay upfront.

Dont know if i remember the news correctly
I think the ATM's cost 20 thousand each, but the bitcoiniacs one in vancouver did 100 thousand in one week with a 3% fee
.... doesnt sound slow to me, when you count that it add a cash deposit service that cavirtex has problems fulfilling quickly.

the dividend cancel however was supposedly to pay for bond of some sort to banks so that cavirtex could continue doing business with them.
makes sense, and is probably the reason that they offerred IPO shares in the first place.

I dont see them cancelling dividend payments anymore, their profit over the past months must have been tremendous.... probably doubled their yearly revenue =)

I stand corrected, in fact only $5000 for the machines by Lamassu https://lamassu.is/ Based on that they pay for themselves in a week and a half! So I've just ordered a dozen

. But in Canada there is no regulation on these machines, the palm print and $3000 daily limit is just to be safe.

Btw the machine in Vancouver uses Bitstamp exchange not Cavirtex.

bitcoin carpenter

legendary

Activity: 1582

Merit: 1001

Quote from: Apostata on November 28, 2013, 07:02:37 PM

Quote from: bitcoin carpenter on November 28, 2013, 04:33:54 PM

As a shareholder I am thankful that cavirtex has been following the rules so completely
It makes me hopeful that they will be around for the long haul

Perhaps cavirtex could invest in a few ATM'S so that Canadians could find a faster easier way to buy bitcoins.
they seem very lucrative

Absolutely, and as an investor it is certainly reassuring that they are taking regulations seriously. However, their lack of customer service is frustrating, and frankly provides a major opportunity for other exchanges to enter the market. That and and their inability to scale at times of market spikes like this is something I'd be concerned with if I was a shareholder. And didn't they cancel their dividends? Surprising for a company that can't seem to keep up with demand

Re ATM's I'd be surprised if they paid for themselves fast enough; they require quite the capital outlay upfront.

Dont know if i remember the news correctly
I think the ATM's cost 20 thousand each, but the bitcoiniacs one in vancouver did 100 thousand in one week with a 3% fee
.... doesnt sound slow to me, when you count that it add a cash deposit service that cavirtex has problems fulfilling quickly.

the dividend cancel however was supposedly to pay for bond of some sort to banks so that cavirtex could continue doing business with them.
makes sense, and is probably the reason that they offerred IPO shares in the first place.

I dont see them cancelling dividend payments anymore, their profit over the past months must have been tremendous.... probably doubled their yearly revenue =)

explorer

legendary

Activity: 2016

Merit: 1259

Quote from: freedomno1 on November 28, 2013, 10:16:48 PM

Well looks like they are lurking
Speed up announced Wink

Nov. 28, 2013, 5 p.m. - Speed up Customer Service! - Click to Read

We have just sped up our verification process and re-assigned workload to 6 full time people. Please be patient as over today and tomorrow there will be mass phone verifications conducted as well as ticket responses in the order in which they were received, we are starting our efforts on Nov 18th and project to be caught up by next week. We are devoting our full human resources to make this happen with the addition of 3 more part-time people to make a total of 9 staff working solely on tickets and customer service!

That and a whole message on zero fees which would not be processed because they would be below dust but they caught that one quickly
Just teasing Wink

Starting on Nov 18...
Unless that's a typo, they got buried in the avalanche the next day. as they try to speed up, the treadmill just speeds up more

freedomno1

legendary

Activity: 1834

Merit: 1094

Learning the troll avoidance button :)

Well looks like they are lurking
Speed up announced Wink

Nov. 28, 2013, 5 p.m. - Speed up Customer Service! - Click to Read

We have just sped up our verification process and re-assigned workload to 6 full time people. Please be patient as over today and tomorrow there will be mass phone verifications conducted as well as ticket responses in the order in which they were received, we are starting our efforts on Nov 18th and project to be caught up by next week. We are devoting our full human resources to make this happen with the addition of 3 more part-time people to make a total of 9 staff working solely on tickets and customer service!

That and a whole message on zero fees which would not be processed because they would be below dust but they caught that one quickly
Just teasing Wink

Topic: Official CaVirtex.com Thread - page 36. (Read 103396 times)