**OFFICIAL? - My BTC-e Account Got Hacked and All Funds Stolen thread

bnjmnkent

full member

Activity: 196

Merit: 100

Quote from: phr0stbyt3 on November 07, 2013, 08:07:32 PM

I never got any resolution at all. Only a broken English reply from BTC-e with IP logs for me to do exactly nothing with. Definitely not equipped to handle mainstream traffic and would not recommend. I don't think they even formally acknowledged any sort of account breaches. I filed police reports and all sorts of other formalities with the proper authorities.

Working knowledge of Russian seems to be a prerequisite for successful use of this exchange...
Might I ask how LE investigations are coming along, please? If I had to guess btc-e would be the next exchange to be closed.

phr0stbyt3

hero member

Activity: 672

Merit: 500

I never got any resolution at all. Only a broken English reply from BTC-e with IP logs for me to do exactly nothing with. Definitely not equipped to handle mainstream traffic and would not recommend. I don't think they even formally acknowledged any sort of account breaches. I filed police reports and all sorts of other formalities with the proper authorities.

joesmoe2012

hero member

Activity: 882

Merit: 501

Ching-Chang;Ding-Dong

I've still been using btc-e without issue for months now. Not sure what happened but the guy never replied and was new.

bnjmnkent

full member

Activity: 196

Merit: 100

... bump ...

joesmoe2012

hero member

Activity: 882

Merit: 501

Ching-Chang;Ding-Dong

Quote from: ychunlau on July 19, 2013, 12:11:22 PM

My account got hacked 2 days ago, and all btc is gone(~4btc).
When the hacker logged into my account, no email notification is sent to my email. And no email notification is sent to me when the hacker withdrew my money.
Opened ticket on 18th July and not getting any reply.
I was really angry and ran into the police station to report police.
Got no reply on 19th July whole day so I open another ticket again just now and now i got banned from my account now. Able to login but showing "You have been banned".....

I cannot understand why the hacker can login to my account without sending notification email to me and can withdrew my btc without email request to my email account.

Was there any resolution to this?

ychunlau

newbie

Activity: 30

Merit: 0

My account got hacked 2 days ago, and all btc is gone(~4btc).
When the hacker logged into my account, no email notification is sent to my email. And no email notification is sent to me when the hacker withdrew my money.
Opened ticket on 18th July and not getting any reply.
I was really angry and ran into the police station to report police.
Got no reply on 19th July whole day so I open another ticket again just now and now i got banned from my account now. Able to login but showing "You have been banned".....

I cannot understand why the hacker can login to my account without sending notification email to me and can withdrew my btc without email request to my email account.

captainfuture

sr. member

Activity: 294

Merit: 250

i got a link to change my password.
the same autoanswers again and again.

i am so upset. i wrote them that i changed password already but i cannot log in and they send me a link to change password.

WTF ??

Anyone can help me or say me what i shall do ?

captainfuture

sr. member

Activity: 294

Merit: 250

after 2 days i got message from support i shall try to log in. they closed my ticket.

??

i still cannot log in.

why they close my ticket, if they dont get answer if i can log in ?

had to get a new ticket. and now i am sure i will get autoanswers the next days again.

captainfuture

sr. member

Activity: 294

Merit: 250

still cant log in

captainfuture

sr. member

Activity: 294

Merit: 250

btc-e says invalid email. cant log in.

but i can change my passoword. still cant log in though.

did i get hacked?

opend support ticket, but no answer till yet.

--edit--
i did get an email with ip adresses.
wtf?

no one word. only ip-adresses.
still cant log in with my email.

--edit-- #2

get an email with a link to set a new passowrd.
not a single word. just a link.
i think they wanna drive me crazy.

Welsh

staff

Activity: 3304

Merit: 4115

Note taken: Don't open a account & don't deposit any Bitcoins there, EVER.

Shiba

newbie

Activity: 14

Merit: 0

hi, i made a bitcoin deposit of 7.9btc in to my account, but after 129 confirmations on blockchain, it seems my deposit is still stuck at 0 confirmation on btc-e. it over 24hours now.

blockchain transaction- https://blockchain.info/tx/89a51ea735bca437e014e4536974eb442f57900d3fe1d6fbc13d70bc9ca29ced

z12

member

Activity: 63

Merit: 10

Update: So after 20 days of waiting for an answer, I finally regained my access to my account.
Lucky me, all my coins are still there (All my money was in ltc).
I Changed my password and withdrew the coins to a cold storage for the moment till a safe exchange appears.

DPoS

sr. member

Activity: 462

Merit: 250

Quote from: Professor James Moriarty on April 22, 2013, 06:19:15 AM

This topic made me realize I should not open up a btc-e account Cheesy

aRise Chinkun RiSe!!!!

mr_random

legendary

Activity: 1344

Merit: 1001

Quote from: phr0stbyt3 on April 20, 2013, 06:30:58 PM

Quote from: mr_random on April 20, 2013, 04:17:07 PM

Quote from: phr0stbyt3 on April 20, 2013, 03:05:51 PM

Quote from: mr_random on April 20, 2013, 01:50:17 PM

Just as a heads up to people, if you adjust your account settings so that you need to be sent an email to make a withdrawal, a hacker who gains access can't change your email address until you validate the change email request via a link sent to your email. So the hacker will need to hack your email address too. If you set up google 2 factor authentication on your email this should be nigh-on impossible unless the hacker gains access to your phone as well.

This was not the case when my account got breached, or it was just simply bypassed. My email and password were changed, and funds withdrawn.

Just an update, I can't get any responses from BTC-e support that have more than a few words of broken english, so I will consider my 4.55 BTC lost as a hard lesson learned:
if it looks like a website from the aol 5.0 era, it's probably just as secure.

Hmm. I've tested this on my account and if I have the 'Withdraw only with request on E-Mail' enabled, to then change the email address or turn off the 'Withdraw only with request on E-Mail' I have to confirm the change by email (This is the first thing I checked months back when I joined btc-e.com, because I realised otherwise it makes the whole email confirmation feature unsafe and pointless if a hacker accesses your acount). Not calling you are a liar but are you absolutely sure you had the 'Withdraw only with request on E-Mail' enabled? If I gave a hacker my password he wouldn't be able to withdraw my funds because he needs my email account to disable the withdraw protection.

Withdraw on email, in this case, is a moot point. The attacker was able to compromise my account, change my password and then change the email address on the account as demonstrated by not being able to reset my password until talking to support 24 hours later.

Withdraw on email does nothing if you can just change the email address.

If 'withdraw only with request on email' is enabled the hacker needs access to your email address to change it. That is my whole point. It's more likely to me you never had it enabled because when it's enabled on my account I can only change the email address by confirming the change by email first, why would your account be any different?

Professor James Moriarty

sr. member

Activity: 434

Merit: 250

This topic made me realize I should not open up a btc-e account Cheesy

carpetbagger

sr. member

Activity: 258

Merit: 250

You can trust me, I have an avatar

Quote from: phr0stbyt3 on April 21, 2013, 11:56:49 AM

Quote from: TimJBenham on April 20, 2013, 09:34:43 PM

Quote from: phr0stbyt3 on April 20, 2013, 06:30:58 PM

Withdraw on email does nothing if you can just change the email address.

Change of email address should always be notified to the old email address.

Should, but wasnt. No email notifying me of the email address being changed on my account.

Yeah I tried on several occasions to set that stuff up - it never worked for me.

More mass thefts happening on BTC-e:

http://www.reddit.com/r/Bitcoin/comments/1ct644/help_me_investigate_this_link_do_not_go_to_unless/

ZephramC

sr. member

Activity: 475

Merit: 255

Quote from: ZephramC on April 19, 2013, 04:05:31 PM

First MtGox delays, then bitcoin-24.com, then terracoin ASICwars (and terrawallet), slush DDoS, now BTC-e. Embarrassed

I do not know if I have been hacked, but I cannot get to my finances, balance, account setting. Written to BTCe support several minutes ago and waiting for reply.

So I recieved a reply: Try to clean Your browser cache
And it worked.

phr0stbyt3

hero member

Activity: 672

Merit: 500

Quote from: TimJBenham on April 20, 2013, 09:34:43 PM

Quote from: phr0stbyt3 on April 20, 2013, 06:30:58 PM

Withdraw on email does nothing if you can just change the email address.

Change of email address should always be notified to the old email address.

Should, but wasnt. No email notifying me of the email address being changed on my account.

TsuyokuNaritai

hero member

Activity: 574

Merit: 500

Quote from: TimJBenham on April 20, 2013, 10:21:05 PM

Quote from: TsuyokuNaritai on April 20, 2013, 10:18:35 PM

Quote from: TimJBenham on April 20, 2013, 09:34:43 PM

Quote from: phr0stbyt3 on April 20, 2013, 06:30:58 PM

Withdraw on email does nothing if you can just change the email address.

Change of email address should always be notified to the old email address.

Notified isn't much good. Does it require email confirmation to change the email address?

That would suck. What if you don't have access to the old email address? (changed ISP, job, whatever).

Presumably you change it before your email changes. If not, I guess you email BTC-E support and wait a week for a 1-word response.

But if all it does is email you when the email is changed, I don't see how that's any solution to anything, unless like Mt Gox it then waits a day before it will allow you to move coins out.

Topic: **OFFICIAL? - My BTC-e Account Got Hacked and All Funds Stolen thread (Read 20533 times)