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Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 110. (Read 495996 times)

newbie
Activity: 34
Merit: 0
OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Day12 with no money or information if they have the ability to even send it to me.

The API Barfed because it was being worked to hard
 - However it was stated that my order went thru successfully
 - Have sent a copy of my MTGOX account funding activity to show that the deposit was never processed
 - Have yet to see anyone say that they have received their money on this forum if it was stated that their order went thru but they never received the money.

Manually pushed on 4/8 and again just now!  Thanks!  Smiley
Nope, nothing here
All info again I guess

ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
API Barfed - Did not receive Funds

ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
API Worked fine and did receive Funds

Gave you a push on zipzap acct. # 524193562!  Smiley
Ok, since nothing has gone thru yet can we try the other ZipZap Account
Since there is nothing in my GOX account that says which ZipZap went thru.
I was assuming that ZipZap - 524-193-562 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270 this was the right one

It could be that
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a was the bad one. Or that I have the order ID backwards with the ZipZap Accounts.
So could you trying pushing thru
ZipZap - 920-446-697 - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
And then it could be
ZipZap 524-193-562 OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Or
ZipZap - 920-446-697 OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Just trying to think of anything that may work at this point.

I'm confused.  Do you have multiple orders that you need resolved or are you trying to guess which orders have failed and which have been successful?  Thanks.
I am trying to guess at this point.
The emails I received when the orders were processed did not pair the ZipZap Account number with the Order ID from BitInstant.
So the only thing I can think at this point is that either
ZipZap 920-446-697  - OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
Is the order that did not go thru, or I have the incorrect ZipZap Account number with the incorrect OrderID
So that would flip the order IDs with the ZipZap Account Numbers.
ZipZap - 524-193-562 -OrderID: 19274754-2e2f-4a74-8cbe-64fc139f698a
ZipZap - 920-446-697 - OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
Like I said, just trying anything at this point since all information was not paired together, and I processed both orders at the same time at the moneygram retailer.


I've looked up 2 of the zipzap acct. #s you provided and they both appear to be executed.  PLEASE keep all your order info guys.  When we have to chase orders without all info it can take a LOT of time.

Let's start all over.  How many orders do you have that are in question?  Can you lay out your orders in question very clearly?  Provide and order ID with zipzap acct. # on each.  No other info is required.  Please leave a space between orders that you are inquiring about so I can clearly see your multiple orders and which info goes with which order.  Thanks for your help.
Ok - Did two orders, one made it and one did not.
Processed the first at 2:48PM CST - Received an email at 2:49PM
ZipZap Acct - 920446697 OrderID - 19274754-2e2f-4a74-8cbe-64fc139f698a
No Time Stamp in GOX Account for Funding

Processed the second at 3:41PM CST - Received an email at 3:42PM
ZipZap Acct - 524193562 - OrderID - a8cb3b5c-45fb-4c76-b1b6-127e40dea270
There Does Appear to be a TimeStamp for this order
2013/04/03 21:42:05    Deposit       $480.05000    $480.53100
Transfer from bitinstant: BitInstant transfer

Thanks for helping me understand.  Smiley

Looks like the first order had a Gox coupon issued due to you using the old Gox acct. #.  Did you try the coupon?  What were the results?

The second order appears to have executed.
Yea your right weird, this whole time I thought the one with the API barfing was the one that did not go thru, but it did.
Yea, tried the code, no success. This code cannot be redeemed (non existing or already used)
Checked all my posts here, since I thought the other one went thru, I never posted that coupon code here.


Because you did not use your coupon, it has probably expired.  We will have to cancel your old coupon and reissue the funds to your Gox acct.  Please be patient.

I need your email and Gox MX acct. #
Account Number: M02303611X - [email protected]

I have added you to our list where Gox codes need to be canceled and reissued.  Thanks for your patience.
Been on this list for almost 48 hours during the week.
Just wanting to make sure it takes this long to get an issues resolved on this list.
Never even knew of the Redeem Code Option on GOX until reading this forum.
Since the code expires after 24hours for some reason, and I did not even know of the code till 24hours after placing my order.
Thanx
newbie
Activity: 10
Merit: 0
Ursay, I appreciate your response, but it's not helping, you keep telling me to keep filing at bitinstant.com/contact. I did that already and got the confirmation. Can you confirm for me the order is still in the queue and can you tell me how many issues are before me in the queue?

You only need to log your issue here once.  If you are properly inputting your order info then the system will not allow a dupe entry to be logged.  Unfortunately I am unable to notify you of your position in the queue.  We hope to have all support agents moved to a new software solution very soon (this week???) and I will be able to better update you regarding your issue.  Thanks for your patience and I apologize for any delays.

That's unfortunate. Will the still increasing losses be covered by Bitinstant? How many agents are there working on the queue?
newbie
Activity: 17
Merit: 0
Hi, is Dwolla >> VouchX available? And how long is transfer?
legendary
Activity: 1974
Merit: 1010
Hi, I posted last night and haven't gotten a response. I've been waiting over 36 hours. I submitted a ticket through the support page on the website. Here is my order info:

Order ID   9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID   d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID   4a091be2-c970-4001-a4f4-6e8b593760fa

Your issue would be best served at bitinstant.com/contact

If you have logged your issue here then you are currently in the support queue and our support agents are looking into your issue.  Thanks for your patience.  Smiley
legendary
Activity: 1974
Merit: 1010
Ursay, I appreciate your response, but it's not helping, you keep telling me to keep filing at bitinstant.com/contact. I did that already and got the confirmation. Can you confirm for me the order is still in the queue and can you tell me how many issues are before me in the queue?

You only need to log your issue here once.  If you are properly inputting your order info then the system will not allow a dupe entry to be logged.  Unfortunately I am unable to notify you of your position in the queue.  We hope to have all support agents moved to a new software solution very soon (this week???) and I will be able to better update you regarding your issue.  Thanks for your patience and I apologize for any delays.
newbie
Activity: 14
Merit: 0
Hi, I posted last night and haven't gotten a response. I've been waiting over 36 hours. I submitted a ticket through the support page on the website. Here is my order info:

Order ID   9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID   d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID   4a091be2-c970-4001-a4f4-6e8b593760fa
newbie
Activity: 10
Merit: 0
Ursay, I appreciate your response, but it's not helping, you keep telling me to keep filing at bitinstant.com/contact. I did that already and got the confirmation. Can you confirm for me the order is still in the queue and can you tell me how many issues are before me in the queue?

Once again so you don't have to look for it in the thread, my order number is d3f7ed17-dee4-44b7-b1c2-c1051c2da778 . Thanks.
newbie
Activity: 10
Merit: 0
Ursay, I appreciate your response, but it's not helping, you keep telling me to keep filing at bitinstant.com/contact. I did that already and got the confirmation. Can you confirm for me the order is still in the queue and can you tell me how many issues are before me in the queue?
legendary
Activity: 1974
Merit: 1010
I accidentally sent my funds to the wrong Mt. Gox account. I sent it to M164415X but it was supposed to be sent to M01164415X. I sent 218.95. I do not know the quote id

I need some order info to help.  Please go back in your browser's history to find some order info or go over your paperwork and try to help me with some order info.  Thanks!
legendary
Activity: 1974
Merit: 1010
Money recieved!

Lucky you! Cheesy Can I ask how you got them to respond and how long did it take?

The best way to receive a solution to your support issue is by logging your issue at...

bitinstant.com/contact
legendary
Activity: 1974
Merit: 1010
Why is support not doing anything? These guys claim 24/7 support and a response within a few business hours but I've never seen any of them actually online either on this forum, reddit or support system! All they do is make copy+paste messages saying to file it at the contact page. I did that ages ago, where is my money?!

I am not copying and pasting messages and I've responded to you many times.  We are working on your issue.  Thanks for your patience.
legendary
Activity: 1974
Merit: 1010
Hi @URSAY,

I have not got any response from Ira, can please update me about the order?

Quote ID's:
eaefb4e7-db15-4749-b7a7-839c95a78ae2
6e5ccd01-2fa1-4872-bdf0-2130310e2d17

Your issue is logged and in our support queue.  Please be patient.  We will contact you if we need more info or we have a solution.  Thanks.
legendary
Activity: 1974
Merit: 1010
Hello... i have bought bitcoins from bitinstant 27 hours ago... it was sopposed to be sent to my bitcoin adresss.... but i have not recieved my bitcoins.

zip zap sent me an email confirmation saying they recieved my payment.. but its 26 hours later, no bitcoins has been sent to me.

i have reviewed the information and it seems i have done everything correctly... this is my third time buying bitcoins and i did everything the same, as normal.

can you please fix this?... this delay has costed me big, both in extra money i had to pay, and in massive oppurtuntiy costs/loss. (that i can never get back)

time is money, indeed... and i have to try very hard to contain my anger at this delay.... i would appraciate it if you can fix this asap.

here is the info i was given  (i dont think i have an order number, if i do, im not sure what number that is.)

(please note these are manualy imputed numbers , not copy pasted,)

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap given Account Number: 177574217

Thank you for providing order info.  I have given your order a manual push.  Please allow up to 24 hours for delivery.  You will also want to log your issue at bitinstant.com/contact

Thanks for your patience.  Smiley
legendary
Activity: 1974
Merit: 1010
Please return my funds to me asap by bitstampvoucher by email, the order failed and now my funds are stuck in bitinstant, I want them back instantly like you promised!

Order ID   d3f7ed17-dee4-44b7-b1c2-c1051c2da778
Quote ID   c6f04d31-8a4e-427b-96a9-45d51637b929
Event ID   1ceeb5a5-a9bc-4a66-8676-1bc0ce587e2b

Have you logged your issue at our main support channel?

bitinstant.com/contact ?

Yes, I did that 2 already 2 days ago. Please hurry up, this joke has cost me $225 already. I would also accept 7.5 BTC at this point as payment, that would make everything alright, assuming the price doesn't drop below $60 per bitcoin.

Thanks for your patience as our support agents work thru the queue and get to your issue.

You'll want to make sure you are officially in the queue by logging your issue at bitinstant.com/contact
legendary
Activity: 1974
Merit: 1010
URSAY ITS BEEN 10 DAYS. THIS IS UNACCEPTABLE- WHAT IS GOING ON???
"MTGOX ORDER LOADING" SINCE THE MOMENT I ZIP ZAPPED THE FUNDS>

 I DEMAND AN UPDATE


Quote ID   8ea1b978-1974-4eaa-a26f-e5362bb70b3b
Event ID   ffba9292-9235-4e19-892f-f4cedbe97586
Fees (inclusive)   3.99%%
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   Bitcoin Address
Destination account   1Lg1WkgmfCecLLeTFPCJh6bdn1BVWakpHP


 Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry

This whole operation should be ashamed. What a joke of a name "BitInstant" my ass

Have you logged your issue at our main support channel?

bitinstant.com/contact ?

Do you have a zipzap acct. #?

Yes I logged a complaint 3 days ago.

zipzap Account # 682900501

Unfortunately this is not a problem that I can solve myself and it would need to be escalated to level 2 support.  Your inquiry is best served thru our normal support channel at bitinstant.com/contact

I apologize for any delay.  Thanks for your patience.
member
Activity: 70
Merit: 10
Hello... i have bought bitcoins from bitinstant 27 hours ago... it was sopposed to be sent to my bitcoin adresss.... but i have not recieved my bitcoins.

zip zap sent me an email confirmation saying they recieved my payment.. but its 26 hours later, no bitcoins has been sent to me.

i have reviewed the information and it seems i have done everything correctly... this is my third time buying bitcoins and i did everything the same, as normal.

can you please fix this?... this delay has costed me big, both in extra money i had to pay, and in massive oppurtuntiy costs/loss. (that i can never get back)

time is money, indeed... and i have to try very hard to contain my anger at this delay.... i would appraciate it if you can fix this asap.

here is the info i was given  (i dont think i have an order number, if i do, im not sure what number that is.)

(please note these are manualy imputed numbers , not copy pasted,)

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap given Account Number: 177574217

please hurry bitinstant... time is money.. and this is costing me both.

what happened to 24 hours, worst case senerio?...  guaranteed?
newbie
Activity: 1
Merit: 0
I accidentally sent my funds to the wrong Mt. Gox account. I sent it to M164415X but it was supposed to be sent to M01164415X. I sent 218.95. I do not know the quote id
newbie
Activity: 10
Merit: 0
Money recieved!

Lucky you! Cheesy Can I ask how you got them to respond and how long did it take?
member
Activity: 68
Merit: 10
full member
Activity: 223
Merit: 100
LOL! I just saw this! Tongue

http://www.bitdonate.net/?q=node/32

Bitinstant, do something!!!

Quote
Quote ID's:
eaefb4e7-db15-4749-b7a7-839c95a78ae2
6e5ccd01-2fa1-4872-bdf0-2130310e2d17
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