Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 112. (Read 496012 times)

Quote from: URSAY on April 17, 2013, 12:12:50 PM

Hey, I made three orders to transfer to my mt gox account. Only three went through. I made a mistake when sending funds and misspelled my email. I also neglected to save the quote ID etc.
I DO have the receipt from wiring the money. including reference I.D. account number etc.

Providing any info is helpful.

Also logging your issue at bitinstant.com/contact will make sure that you are in our support queue.

Alright.

Date of transfer
04//12/13 Time 23:16:14 (Eastern standard time)
Reference number :23438824
order amount: $498.93 (Not including zipzap fee)
Do you want the zipzap biller information?

And yes. I'm in the support sytem.

Got a zipzap acct. # ?

Yes.
Its 754 049 468

Gave your order a manual push! You may see some results soon.

Thank you! When should i check back in here if I don't receive funds?

Ask for another push with your zipzap # in 24 hours.

Ursay. I recieved this email.

Quote

Hey there,

This is to notify you that your order has been updated, please find the details below:

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: 0a570269-55bf-4385-8127-d6ba4edd2a0c
EventID: 5e28bf2e-2a3f-4580-bacb-31fe7cd60214
DestAccount: M22433805X
QuoteID: 42c7cc14-8446-4094-a9aa-776899637143
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1366152400.93
APIResponse: {u'return': {u'xfer': u'878d392d-f457-47b5-b410-6d5b03628de6', u'amount': {u'value_int': u'47044900', u'currency': u'USD', u'display_short': u'$470.45', u'display': u'$470.44900', u'value': u'470.44900'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}
FundsSent: $470.449 USD

However. That is NOT my Mtgox account.
This is

M21345146X

How do we resolve this error? I did NOT enter the wrong Mtgox number on purchase. I copy and pasted the ID. I couldn't have made a mistake

What is your email?

[email protected]

however, I do believe i accidentally entered
xxnicholas.jamess[email protected]...

Not sure why i was emailed then at this point... Can you please look into it?

This could take sometime for us to investigate and then reverse the acct. in question and renew the order with the correct info. What info did you include in your support request at bitinstant.com/contact ?

lamourlamorgue

newbie

Activity: 7

Merit: 0

Quote from: lamourlamorgue on April 17, 2013, 11:49:22 AM

Quote from: URSAY on April 17, 2013, 11:13:07 AM

Quote from: lamourlamorgue on April 17, 2013, 10:54:21 AM

Still nothing, sent in a support ticket a few days ago and nothing
Order ID   cd3a1a03-fef7-4191-a8d3-8de427824125
Quote ID   de59cd1b-5e88-4f1f-8b62-b5704bcd28ea
Event ID   d4944f3b-824e-442e-bb8a-934a59819790

order is from april 9th. nothing has happened.

Can I just get the money in my paypal?

Where did you log your support ticket?

bitinstant.com/contact ?

Did you receive an automated response that shows your ticket was logged and we are working on a solution?

yes
days ago.

I am seeing an error on your order that I have not encountered before. You will have to be patient as your solution will need to come thru bitinstant.com/contact

Thanks!

I made a typo when entering it, I said to send 80.375 when the mtgox coupon was for 80.3745
it's such a delay for 1/2 of a cent.

briang35

newbie

Activity: 22

Merit: 0

Please help me. I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email... The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr (france) and I wasn't aware of that. So I sent it to a non-existant .com email instead of my .fr email.

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY. Please and a future thanks

EdsWow1

member

Activity: 112

Merit: 10

Quote from: URSAY on April 13, 2013, 01:36:52 PM

FINAL 4/10 support list includes users that I have logged issues for today and part of yesterday. If you are not on this list then your issue may of been logged on an earlier date and is still being resolved.

liztah / yero888 / pootsniff / Nachtwind / whoiscasey / uncfun42204 / iwmb / Col-Sanders / gf.ricardo / chubbychecker / bitcoinfiend / alternative30 / watchboy / ASM11 / chase1420 / xqr / maxspace321 / damavox / kmicro / iridium77 / archimediate / Tejh / bigpoppapump69 / cayson / Bunks / cassiolandim / devz0r / v1le / endlessdark / joae1975 / khesquid / karmic / Sowhat / voos / bitcrazynoob / dookiedue / koob / baggage / jwest411 / shivamachoman / Betelquese / cubism4nerds / EdsWow1 / lentilsoup94 / dannnk / Betelquese / bccdn / 3sd / breel / paradoxal / Kennedy3789 / spiritglove

Got solved today, got my money.

THANK YOU !

(and sorry for the impatience i had)

.

atk1989

newbie

Activity: 3

Merit: 0

Hello I recently made a order yesterday and I was trying to transfer money to my Mt.Gox. I realized that when you requested for my account number I was advised on the webpage that I need to use a exchange number that they have or my username but I used the cash deposit to mt.gox and realized while I was on my account today that you may of gotten my incorrect account number. Did you guys need my full account number if you did are you able to change the Mt.Gox account that I advised. I know it was my screw up and would be awesome if you could help Embarrassed

silient

newbie

Activity: 25

Merit: 0

Quote from: URSAY on April 17, 2013, 05:20:13 PM

Quote from: silient on April 17, 2013, 05:13:44 PM

Quote from: silient on April 17, 2013, 05:13:44 PM

Hey, I made three orders to transfer to my mt gox account. Only three went through. I made a mistake when sending funds and misspelled my email. I also neglected to save the quote ID etc.
I DO have the receipt from wiring the money. including reference I.D. account number etc.

Providing any info is helpful.

Also logging your issue at bitinstant.com/contact will make sure that you are in our support queue.

Alright.

Date of transfer
04//12/13 Time 23:16:14 (Eastern standard time)
Reference number :23438824
order amount: $498.93 (Not including zipzap fee)
Do you want the zipzap biller information?

And yes. I'm in the support sytem.

Got a zipzap acct. # ?

Yes.
Its 754 049 468

Gave your order a manual push! You may see some results soon.

Thank you! When should i check back in here if I don't receive funds?

Ask for another push with your zipzap # in 24 hours.

Ursay. I recieved this email.

Quote

Hey there,

This is to notify you that your order has been updated, please find the details below:

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: 0a570269-55bf-4385-8127-d6ba4edd2a0c
EventID: 5e28bf2e-2a3f-4580-bacb-31fe7cd60214
DestAccount: M22433805X
QuoteID: 42c7cc14-8446-4094-a9aa-776899637143
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1366152400.93
APIResponse: {u'return': {u'xfer': u'878d392d-f457-47b5-b410-6d5b03628de6', u'amount': {u'value_int': u'47044900', u'currency': u'USD', u'display_short': u'$470.45', u'display': u'$470.44900', u'value': u'470.44900'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}
FundsSent: $470.449 USD

However. That is NOT my Mtgox account.
This is

M21345146X

How do we resolve this error? I did NOT enter the wrong Mtgox number on purchase. I copy and pasted the ID. I couldn't have made a mistake

What is your email?

[email protected]

however, I do believe i accidentally entered
xxnicholas.jamess[email protected]...

Not sure why i was emailed then at this point... Can you please look into it?

Where did this wrong Gox acct. come from? Do you know anything about it or who it belongs to?

no. No idea who's it is.

edit: And found it. It's a friend of mine that iw as helping >.<
I'm sorry for freaking out. :/

However, could you give my order another push? It has not gone through yet :/

Zipzap account #: 754 049 468

URSAY

legendary

Activity: 1974

Merit: 1010

Hey, I made three orders to transfer to my mt gox account. Only three went through. I made a mistake when sending funds and misspelled my email. I also neglected to save the quote ID etc.
I DO have the receipt from wiring the money. including reference I.D. account number etc.

Providing any info is helpful.

Also logging your issue at bitinstant.com/contact will make sure that you are in our support queue.

Alright.

Date of transfer
04//12/13 Time 23:16:14 (Eastern standard time)
Reference number :23438824
order amount: $498.93 (Not including zipzap fee)
Do you want the zipzap biller information?

And yes. I'm in the support sytem.

Got a zipzap acct. # ?

Yes.
Its 754 049 468

Gave your order a manual push! You may see some results soon.

Thank you! When should i check back in here if I don't receive funds?

Ask for another push with your zipzap # in 24 hours.

Ursay. I recieved this email.

Quote

Hey there,

This is to notify you that your order has been updated, please find the details below:

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: 0a570269-55bf-4385-8127-d6ba4edd2a0c
EventID: 5e28bf2e-2a3f-4580-bacb-31fe7cd60214
DestAccount: M22433805X
QuoteID: 42c7cc14-8446-4094-a9aa-776899637143
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1366152400.93
APIResponse: {u'return': {u'xfer': u'878d392d-f457-47b5-b410-6d5b03628de6', u'amount': {u'value_int': u'47044900', u'currency': u'USD', u'display_short': u'$470.45', u'display': u'$470.44900', u'value': u'470.44900'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}
FundsSent: $470.449 USD

However. That is NOT my Mtgox account.
This is

M21345146X

How do we resolve this error? I did NOT enter the wrong Mtgox number on purchase. I copy and pasted the ID. I couldn't have made a mistake

What is your email?

[email protected]

however, I do believe i accidentally entered
xxnicholas.jamess[email protected]...

Not sure why i was emailed then at this point... Can you please look into it?

Where did this wrong Gox acct. come from? Do you know anything about it or who it belongs to?

silient

newbie

Activity: 25

Merit: 0