Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 16. (Read 496020 times)
June 22, 2013, 10:37:56 AM
The bitinstant page is so jacked up. Sometimes I get the "problem with partners" error message. I can not complete an order logged in to my account. It's broken in Firefox and IE but it's different issues in each. It's just sad.
June 22, 2013, 08:21:21 AM
OK... Today I am angry... very angry... it has been 5 days with 3 separate requests made to your shitty "Customer Support" with no reply... nothing... My Transaction ID is: Transaction ID: 9b4b3fc6-110a-432a-bfcc-8d56601b1db7. I am requesting that you find this transaction and fund my coins by 1:00 PM today EST 6/22/2013.. If not, you MAY want to check Reddit later... There MAY be a rather interesting Youtube documented video of my failed transaction with Bitinstant.... hmmmm.. can't imagine who would do that.. If you don't get Reddit you should check every other video site and BTC forum known to man it MAY be there too.. Just saying... That's all... do NOT tell me "log my problem at customer support" as we both know that it does absolutely nothing.. 63.95...was it worth it? Are you that desperate for money that having your business blasted with negative comments all over the world is worth 63.95.. Just send me the damn coins I ordered and paid for... no more games.. You may contact me at the same address I transacted with...I'm not playing tag here on this forum anymore... Thanks, have a great day. 
PS: Enjoy the show on Reddit after 1PM
PS: Enjoy the show on Reddit after 1PM
June 22, 2013, 07:00:49 AM
@ BitInstant
Refund my BTC. This is the third of fourth time I have told you to do so.
Order: df07ed15-e31f-48be-9d0f-da85a3a59c58
Day 10 or 11 I forget which...
Refund my BTC. This is the third of fourth time I have told you to do so.
Order: df07ed15-e31f-48be-9d0f-da85a3a59c58
Day 10 or 11 I forget which...
June 21, 2013, 10:18:21 PM
Had a transaction fail to Mt.Gox on 6/12/13 because I provided my account # instead of a wallet address. I opened a support ticket and after days was asked to provide a wallet address. I have provided a wallet address since 6/17 No one responds to my emails and my money has been sitting with bitinstant going on 9 days. In an attempt to find someone to help I have found this forum. If you are out there charlie...can you please help me...support ticket # 10815 i really need my money. I have gotten so frustrated with this. please help and respond to my emails to support...thank you in advance
same exact story bro
case #13732 June 21, 2013, 08:31:28 PM
Unfortunately since Bitinstant was no help to me I issued a refund from zip zap. After my money was held by Bitinstant for over 2 weeks I've finally had enough. Once Zip Zap contacted Bitinstant in regards to my issue which was due to Bitinstants Beta site Bitinstant had the nerve to tell ZipZap it was my fault due to a wrong account number. Coinapult also lied to Zip Zap stating that they have contacted me and I have yet to reply. This is completely false! Bitinstant claims to have contacted Coinapult for me and on top of that I contacted Coinapult on my own twice. This has been a terrible experience in dealing with Bitinstants business and customer support. I hope you guys can eventually get your issues resolved because right now your company is damaging the credit and idea behind the bitcoin.
June 21, 2013, 06:19:56 PM
Hey guys, I've read a lot through this forum and I'm still getting this "We are experiencing problems with one of our partners, please try again later." I've had this error for over 2 weeks now. Is there any way of getting around this? Also note I can't do a bank transfer or use mtgox.
June 21, 2013, 06:01:33 PM
I understand that, but they have known about it and have had my support case since 6/12. I have sent replies to their email everyday since then, multiple times a day and do not get a response. I can understand delays, but over 9 days when all they need to do is send my money that they have to the address I provided is unacceptable. But I am glad to hear that some people are getting service and are satisfied, wish I was one of them
June 21, 2013, 05:33:57 PM
I am nothing but satisfied with BitInstant's service. There are delays sometimes and that happens with everyone as there will be bugs or kinks but they get it resolved eventually if they know about it! They can't resolve your issue if you don't properly inform them about it. The lack of communication? They're processing orders! Let them work so we can all enjoy a truly instant service.
June 21, 2013, 04:01:25 PM
Still haven't received an email or reply today regarding my transaction from 6/12/13. Bitinstant still has my money. If someone from Bitinstant sees this...PLEASE HELP! My support Case #10815. I have bombarded your email with replies and the address to send my coins to, with no luck.
Info Below:
Amount to Pay: $233.95
Account Number: 892004300
Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.
Hi
Thank you for using BitInstant!
This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 12 2013 22:09:09, meaning your order has currently failed.
Transaction ID: 54aa0e65-22ac-419e-a985-be1660fc1bc4
Level of Support is laughable and unbelievable...you are dealing with peoples money not just goods!
I sure hope someone makes this right real soon
Info Below:
Amount to Pay: $233.95
Account Number: 892004300
Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.
Hi
Thank you for using BitInstant!
This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 12 2013 22:09:09, meaning your order has currently failed.
Transaction ID: 54aa0e65-22ac-419e-a985-be1660fc1bc4
Level of Support is laughable and unbelievable...you are dealing with peoples money not just goods!
I sure hope someone makes this right real soon
Keep wishing...
June 21, 2013, 03:48:14 PM
Still haven't received an email or reply today regarding my transaction from 6/12/13. Bitinstant still has my money. If someone from Bitinstant sees this...PLEASE HELP! My support Case #10815. I have bombarded your email with replies and the address to send my coins to, with no luck.
Info Below:
Amount to Pay: $233.95
Account Number: 892004300
Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.
Hi
Thank you for using BitInstant!
This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 12 2013 22:09:09, meaning your order has currently failed.
Transaction ID: 54aa0e65-22ac-419e-a985-be1660fc1bc4
Level of Support is laughable and unbelievable...you are dealing with peoples money not just goods!
I sure hope someone makes this right real soon
Info Below:
Amount to Pay: $233.95
Account Number: 892004300
Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.
Hi
Thank you for using BitInstant!
This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 12 2013 22:09:09, meaning your order has currently failed.
Transaction ID: 54aa0e65-22ac-419e-a985-be1660fc1bc4
Level of Support is laughable and unbelievable...you are dealing with peoples money not just goods!
I sure hope someone makes this right real soon
June 21, 2013, 12:31:27 PM
I posted about my problem yesterday... I see many others finally getting their BTC here... but the only reply I've seen to my issue is to email customer service.. Are you kidding me? I have already contacted them 3 times with no reply... and no BTC yet... I am going to try this one more time so here you go..
Purchased BTC in the amount of $63.95 USD from Bitinstant on Tuesday 6/18/2013... Paid ZipZap $63.95 (Account #494275779) Within minutes they sent me confirmation that you have been paid.. A few minutes later I receive an email from you that you have in fact been paid but due to a "Transaction Failure" (Transaction ID: 9b4b3fc6-110a-432a-bfcc-8d56601b1db7 ) you did not fund my coin and someone would be contacting me to fix the issue. Who? When? This year? I am using the latest MultiBit wallet and here is my address:
15cWkQhnu8BBUQnBoBcDy56rucnk6Eo92Q
Here is another : 1Phb1CSkTXnb4tv78JsXQgNCZeA1SyCcxg
My wallet is, and always has been, on line and synced..
I imagine I have 3 support tickets opened by now...but all I really want is my BTC... this will be my final request before I write this off.. so PLEASE PLEASE help a guy out and make me a returning customer....
Thank You
Purchased BTC in the amount of $63.95 USD from Bitinstant on Tuesday 6/18/2013... Paid ZipZap $63.95 (Account #494275779) Within minutes they sent me confirmation that you have been paid.. A few minutes later I receive an email from you that you have in fact been paid but due to a "Transaction Failure" (Transaction ID: 9b4b3fc6-110a-432a-bfcc-8d56601b1db7 ) you did not fund my coin and someone would be contacting me to fix the issue. Who? When? This year? I am using the latest MultiBit wallet and here is my address:
15cWkQhnu8BBUQnBoBcDy56rucnk6Eo92Q
Here is another : 1Phb1CSkTXnb4tv78JsXQgNCZeA1SyCcxg
My wallet is, and always has been, on line and synced..
I imagine I have 3 support tickets opened by now...but all I really want is my BTC... this will be my final request before I write this off.. so PLEASE PLEASE help a guy out and make me a returning customer....
Thank You
June 21, 2013, 12:12:42 PM
I've been getting "we are experiencing problems with one of our partners" error all day after completing step 2 as a guest. Tried different browsers, different computers, different operating systems, different internet connections, nothing works. Are orders on hold or something?
Just an update on this error, but it seems if you type a different name and phone number that it will go through June 21, 2013, 11:53:32 AM
Had a transaction fail to Mt.Gox on 6/12/13 because I provided my account # instead of a wallet address. I opened a support ticket and after days was asked to provide a wallet address. I have provided a wallet address since 6/17 No one responds to my emails and my money has been sitting with bitinstant going on 9 days. In an attempt to find someone to help I have found this forum. If you are out there charlie...can you please help me...support ticket # 10815 i really need my money. I have gotten so frustrated with this. please help and respond to my emails to support...thank you in advance
June 21, 2013, 11:08:23 AM
I PM'd you, URSAY. I have a cash payment that I made but I haven't received the bitcoin payment to my address yet. The details are in the PM.
Thanks.
Thanks.
Disregard that one, I have the bitcoins now. Thanks.
June 21, 2013, 10:54:10 AM
Are local cash payments on the BI site through Zip Zap to MtGox accounts back up and working yet, or are people still not getting anything?
June 21, 2013, 10:40:23 AM
I PM'd you, URSAY. I have a cash payment that I made but I haven't received the bitcoin payment to my address yet. The details are in the PM.
Thanks.
Thanks.
June 21, 2013, 07:43:41 AM
So im an idiot and i put my blockchain wallet # instead of the payment # in my order from bitistant and now my money is stuck in limbo...
please help...
ive emailed support and get the form response etc etc
transaction id: 1abf024c-614d-4556-8715-e551afceff1e
correct payment address: 1PVP3wT4YijkDB1xmShF2RECXyMCsshxNt
please help...
ive emailed support and get the form response etc etc
transaction id: 1abf024c-614d-4556-8715-e551afceff1e
correct payment address: 1PVP3wT4YijkDB1xmShF2RECXyMCsshxNt
June 21, 2013, 12:08:06 AM
I've been getting "we are experiencing problems with one of our partners" error all day after completing step 2 as a guest. Tried different browsers, different computers, different operating systems, different internet connections, nothing works. Are orders on hold or something?
June 20, 2013, 11:52:45 PM
my issue is an easy fix and it's almost been 5 days since i emailed bitinstant, tweeted bitinstant, and posted on this page multiple times...
June 20, 2013, 11:50:32 PM
Bitinstant are scammers!
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