Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 11. (Read 496020 times)

Damn right what the hell is going on here?!  I've been waiting 2 freaking days like this person and I've sent you a valid btc address as was asked in the cs email I received and still no funds have been transferred.  How long can it possibly take to change the destination address of an order??  I know when I send btc to an address it takes about 30 seconds and it's done - why is it that it's taking you days to do the same?

You people at bitinstant have been paid via zipzap yet you have the audacity to hold my funds hostage without any indication of when a simple transaction will take place?   

For God's sake stop taking new orders until you can complete your obligation to the people that have already paid you. 

Your service as a cash deposit for btc and customer service look like fools right now.  Do something right and fix mine, and the rest of these peoples issues before you lose all your business because I'll tell you what, if my funds aren't deposited by tomorrow at the latest, I will NEVER use bitinstant again and will campaign against anyone using your "service".

Amount to Pay: $244.95
ZipZap account # 760237552
Case #21290

Paid in FULL and waiting.

I did.  I responded: "No, what is ZipZap?  Do I need it to use bitinstant?"

But never got a reply.  This was 6 days ago.

OK its now been 2 damn days. where is my money or voucher. 06/26/13 19:34   New Order   fb64fd0b-dc5c-4f93-856d-07feea45b6b4
06/26/13 19:34   Manual Order   1d472307-0405-4fab-a67b-ed7eafaa441e this has not changed since monday. why cant you guys just give me a voucher like last time i need my money. i email cs and get nothing and now you do not even  respond to my questions. am i being scammed out of my funds? is that what is going on here? i clearly paid you

Amount to Pay: $503.95
Account Number: 373892827

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.

We value your feedback and would appreciate your participation in a short, 30-second survey, which you can access here: http://www.surveymonkey.com/s/P6TZQ58.
Your involvement enables us to continuously create better experiences for you, and others like you.

Thank you for using ZipZap, the Global Cash Transaction Network.
  what more is needed to get my damn money already?

Have not received but one e-mail in the last 8 days about my transaction, and it's just simply telling me that there was an issue, and that they are working super hard on it, and this was after sending multiple emails previously. But no details or time frame....  ... Sent my coins to the specified wallet address, I can see they were received at the exact wallet address I was supplied with, at the exact time bitinstant had requested they be sent. Now, I'm waiting for my PayPal to be funded as promised on 6/18. When can I expect my funds to be in my PayPal? soon? days? weeks? months??? Can someone give me a straightforward answer about this?

so when the fricking frack are mtgox to bitstamp transfers coming back?

Thank you for responding.

The first issue was two weeks ago.  This issue was one week ago.  The first issue was dealt with very quickly.   I filed a support ticket a week ago for this current issues.   No response in a week.

And none of this was my fault.  The trans are in the blockchain.  My banking info is the same as it was on previous trans.

The best method of getting a resolution to your issue is to respond to the question that you have been asked thru your support ticket...

"Do you have a 9 digit ZipZap acct. # ?"

It looks like we had already solved one of your issues and then you logged a new issue.  Please be patient as the cs team works to get to your new issue in the customer queue.  Thanks.

I've been trying to get support for transaction # ababd366-1656-479d-98af-9de21509cce6 for a week.  I sent the proper amount of bitcoins to the address provided but it has been stuck as pending since I submitted it.  I've sent various emails, with the only reply being:


At this point I'd just like to get my bitcoins back if possible so I can use them elsewhere.

I have been trying to get a response from BI for over a week now.  I made two trans to sell BTCs for USD via ACH and the orders still show pending.  You can verify the BTCs were succesfully sent in the blockchain.

I made a support ticket (Case # 17364) almost a week ago.  I havent heard anything back.

I did this type of trans before and it always shows executed as soon as I send the BTCs.  But mine still show pending.



Can you please help me with this.  I would appreciate it so much.

If you need any more info please contact me on here.  I check my messages very often.

Thank you

ursay i would really like to know what the hold up is . closing in on 2 days because of what? am i at least being refunded my fees? i have emailed and called zip zap about a refund. i need to call zip zap back today about reversing payment.only two more hours until i can see if zip zap has better support then a company that says time is money on their webpage. hopefully they can be more helpful. i have emailed cs 4 times with no response. this is quite frustrating. maybe you can ask someone above you in pay grade or experience why i can not be issued a damn mt gox code already so i can have what i payed for.

@ Ursay

When you are done reading the huge text above, go and read post 8071. It feels like you are ignoring my helpful attempts yet again....

Ursay, I want to use bit instant to send bitcoin funds to my MT gox account.

THe last time I used bit instant, it took 3 days for it to get to my mt gox account.

How can I be assured this wont happen again ?

I always use the correct MT gox account , but for some reason Bit instant took forever to transfer my funds.

What do I need to do , so I dont experience the same trouble using Bit instant to fund my Mt gox account

who triple checks orders on your side of things ursay? i mean it seems as if someone did people wouldn't have to wait 36 hours plus for what should have took 3 minutes. any update on my order case number 20558. seems as if emailing cs doesn't get me anything but automated responses now. i mean everything on my end was correct because i did triple check to avoid exactly what happened anyway.

Great.  Thanks for giving us the info we need to process you order.  Now that we have the relevant info I will send it into the queue for correction.  You can always check the validity of a btc address at http://uncaptcha.net/bitcoin.php

Don't forget, it's a good idea to triple check your order for errors so it does not fail.

Have you logged your issue?  Do you have a case # ?

URSAY,

I responded instantly to your support email saying that the btc address I had used for my order was invalid ( not sure how that can be but whatever ).  As soon as I saw that " Your order has failed because you provided an invalid destination address. Please provide a valid address so we can continue to process your order."  I immediately generated a new btc address and emailed it right back to you.

Since you now have a valid address which I sent you over and hour ago, when can I expect my btc to be deposited?  If the process is like every other way to send btc to an address then it should take no more then 1-2 mins to complete the transfer.

This transaction is mission critical for my business and if it's not resolved today then I'll have to let one of my best employee's go because without my btc being sent to me, I'll have no way to pay him.  I've used your service many times in the past, and I hope you can rectify the situation so that I can keep my worker and keep my confidence in your service.

Thank You,
Robert

So URSAY, I decided that I would wait for an update on my funds like you said and decided to give it another try in the meantime, I just placed another order for a much larger amount. I was comfortable with this because of all the positive transactions i have had in the past. I used the same wallet address from my earlier transaction which I'm still waiting on to be corrected. The bitinstant site says the order has been executed but it isn't on blockchain at all. It looks just like it did when I put the wrong wallet address in last time. Does this mean that both of those transactions are now hung up because they are going to the same destination??? The first transaction was just for $95, but this second one that I did everything right with, is for $420. And not to be rude but if that order is hung up or on hold too then I am metaphorically and probably literally.... SCREWED! Please let me know as soon as possible, I need to make this transaction happen which is why I decided to put faith in you guys and try it again in the midst of the prior problem and despite the lack of information as to its completion time.
Thanks,
Roger


So URSAY, I decided that I would wait for an update on my funds like you said and decided to give it another try in the meantime, I just placed another order for a much larger amount. I was comfortable with this because of all the positive transactions i have had in the past. I used the same wallet address from my earlier transaction which I'm still waiting on to be corrected. The bitinstant site says the order has been executed but it isn't on blockchain at all. It looks just like it did when I put the wrong wallet address in last time. Does this mean that both of those transactions are now hung up because they are going to the same destination??? The first transaction was just for $95, but this second one that I did everything right with, is for $420. And not to be rude but if that order is hung up or on hold too then I am metaphorically and probably literally.... SCREWED! Please let me know as soon as possible, I need to make this transaction happen which is why I decided to put faith in you guys and try it again in the midst of the prior problem and despite the lack of information as to its completion time.
Thanks,
Roger

What else do you need to get this refund finalized?

Can someone please advise me where the hell my money is? i have been trying to be patient but i am now out. what exactly is the damn hold up? why can some people get money just fine using the same route but i can not? do you guys just randomly pick people to screw with? how hard is it to see a confirmed payment from zip zap and then issue a freaking voucher and get rid of me? all i want is what i clearly paid for. how hard is that to accomplish