Official Newbie BitInstant Support Thread (Active Customer Support) - page 173.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Dâniel Fraga on April 11, 2013, 07:05:28 PM

Now Bitinstant only will pay to Mtgox (they removed all other options including bitcoin address). Why remove the option to send bitcoin to a specific bitcoin address? What's the advantage? I have a order waiting to process, waiting for bitcoins to go to my wallet... Does it mean it will not be more possible?

https://www.bitinstant.com/order_status/17784607-c89b-47ed-9042-ea84ec208f00

Gox halting trading changed the market today. Many of BitInstant's features will be back soon...along with some new tricks! Wink

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: justtired on April 11, 2013, 06:59:25 PM

Quote from: URSAY on April 11, 2013, 10:43:14 AM

Quote from: justtired on April 11, 2013, 05:53:27 AM

People I highly suggest you think twice about using bitinstant again. Then think again. It's all very nice that some of you are getting your issues resolved, but eventually the gig will be up and they will burn all of you. I have been waiting since November for my issue to be resolved. I suspect that I will never see that money. It's not enough to go to court over, though I have spent a lot of time and energy trying to get it fixed. You might get this issue fixed (complain on reddit, that seems to be working for many) but the next time may be the time they chose to take your money. I am not the only one that has been waiting for a long time, that has been subject of Charlies lies and scams. Stupidly I didn't do enough research and didn't pay attention to the negatives bit"instant" was getting. Do not be stupid like me, do not use bit"instant" again. They will scam you eventually. Each and everyone of you that continues to use their "service" will get burned.

Seems rather counter productive that you'd rather just complain then open a ticket with me so I can help resolve your issue. But that is your choice!

You ask Mr. Charlie to open a ticket. He knows damn well about me and the issue. I've already spent plenty of time and energy trying to get this resolved. 6 months now. I still have the emails from both the above mentioned stating that my issue would be resolved, that "they were working on it". From December 12! The only productivty I'm trying to get out of thus is to warn people off. I'm not blaming you, you haven't lied to me yet. But the company you work for is a scam.

If your issue is indeed 6 months old I would be happy to take a look at it myself NOW. Order ID #?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: lifted1 on April 11, 2013, 06:48:31 PM

Um.. I figured I'd add to the list of missing deposits. Deposit made on march 28. Several emails and support queries later, I found this site/thread. I hadn't realized there were soooo many issues. I would like to get my $400 back, so here's my info, for what it's worth.

OrderID: 412773bf-8dc9-4316-99be-317fe346947e

EventID: 533b516c-5f6c-47de-8064-27e10ebd8e32

QuoteID: 2576aab2-2f9e-4897-9b72-daa1a69f62fc

Please Charlie, it's been 2 weeks. $400 is a lot of money for me right now. I placed my order when btc was $85, ahead of what I knew was an imminent rise in value. I don't need to tell you how disappointed that makes me. Either way, I'd just really like to recover my money. I realize I'm on a list, but so long as I'm actually on a list of people getting their money back, I will remain patient. Thanks a lot.

Please submit your support request at bitinstant.com/contact

We have been solving a lot of support issues recently and we hope to quicken response times soon. Thanks for your patience!

DM334

newbie

Activity: 9

Merit: 0

Quote from: URSAY on April 11, 2013, 08:35:11 PM

Hello again! I'd like my BTCs already please! Cheesy

Thanks!

Dâniel Fraga

full member

Activity: 190

Merit: 100

URSAY, please could you reply this message?

I know you're swamped, but my order is simple and doesn't involve mtgox... I just bought and asked bitinstant to send to my bitcoin address. Simple no?

https://www.bitinstant.com/order_status/17784607-c89b-47ed-9042-ea84ec208f00

Could you deal with it manually? Thank you.

guppywily

newbie

Activity: 14

Merit: 0

URSAY, when you said my problem had been escalated, does that mean you are no longer doing anything to help me get what I paid for?

I've been in contact with Gareth, and at least he was able to give me a straight answer. Here is a portion of what he told me:

> MtGox resumes trading in just over 4 hours, at which point queued
> orders should execute..."

When can I expect my order to go through? My event log says this

Wed Apr 10 21:19:41 2013 f0c80d72-6fd1-4a6b-8e09-e9b78bd3d0e8 MTGox Order Loading

What does this mean to me and when can I get what I paid for.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: nate187 on April 11, 2013, 06:43:43 PM

So I had a transfer that went to the wrong account. You would think that's not a big deal, I'm probably not the first or last to have that happen.

I opened a ticket with MtGox and BitInstant on the same day. MtGox replies quickly to every email I send. They basically say that the funds were frozen but it will require action from BitInstant to get them rerouted to the correct account.

BitInstant on the other hand.... no so much. I've only seen one email from them and it was 2 weeks ago since they replied to my initial email. I've sent several emails asking whats going on, but they never reply.

Is this no-response behavior typical of their customer service?

You can now submit customer support issues at...

bitinstant.com/contact

I apologize you have not heard from us. We are playing catch up with the volume. Thanks for your patience.

cubism4nerds

newbie

Activity: 28

Merit: 0

I've sent in my information numerous times....a little hlep? Cry

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: speakeasy1982 on April 11, 2013, 06:08:09 PM

I just received an auto generated email from Bitinstant support about 5 hrs after submitting my ticket to bitinstant.com/contact.

The weird thing is that the time stamp is from when I originally put in my ticket. Just seems like they may have a backlog of emails going out or something that causes a delay. It didnt go to my spam folder was right in my inbox.

Hopefully being on the 4/9 support list, and then this will help my order go thru.
Unless URSAY wants to do it manually now? *Pretty please*

Quote ID 5a8aab4c-f90f-4d36-b267-0c18ee269f07
Event ID 60c7ba18-3c49-4682-9759-ae861509b9cf
ZipZap#677107476
MtGox#M51156802X

Tried a manual. Like I've said...

In these cases sometimes this works. Other times it doesn't. I hope you see some results soon! Cheesy

Dâniel Fraga

full member

Activity: 190

Merit: 100

Quote from: URSAY on April 11, 2013, 08:53:47 PM

Can you submit without these details? Perhaps maybe you have a zipzap account #?

Ursay, could you check mine? Zipzap already confirmed my payment...

Account Number: 543030209

lifted1

newbie

Activity: 28

Merit: 0

Hello Ursay,
I just want to please be on record with my info regarding my 2 week old missing money. I'm having same issue as many. My funds never got deposited to Gox. I understand it will take time. I would just please ask for an acknowledgement that you've read this, and assurance that I will eventually receive my deposit. Thanks in advance for your response. I realize you've been busy....

Deposit date: March 28

OrderID: 412773bf-8dc9-4316-99be-317fe346947e
EventID: 533b516c-5f6c-47de-8064-27e10ebd8e32
QuoteID: 2576aab2-2f9e-4897-9b72-daa1a69f62fc

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: steelmythos on April 11, 2013, 06:03:41 PM

Hi,

I have another problem some of the information that bitinstant\contact wants is not on my payment slip?

Quote ID:
Event ID:

Can you submit without these details? Perhaps maybe you have a zipzap account #?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: man on April 11, 2013, 05:56:25 PM

Quote from: man on April 11, 2013, 05:43:03 PM

I want to know what has been done to correct your mistake, made on April 4th where BitInstant received my MtGox coupon and rather than finishing the transaction.....they just kept my funds?

I have open requests with you and the last I heard from you was a PM where you said you will look into it.

Why are you ignoring my requests, while answering everyone else's posts....that have not been waiting as long as I have?

Do you consider this to be professional conduct? Huh

Order ID 2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

EVERYONE PLEASE TAKE NOTE! BITINSTANT IS A FRAUD!!

HERE IS THE PM I RECEIVED YESTERDAY FROM URSAY....PROMISING TO "LOOK INTO" MY SITUATION:

Re: You kept my money
« Sent to: man on: April 10, 2013, 05:55:31 PM »
« You have forwarded or responded to this message. »
Reply with quoteQuote ReplyReply Remove this messageDelete
Quote from: man on April 10, 2013, 05:39:05 PM
This looks like the original MtGox code that you guys deposited into your account!!

The event log proves this!!!

If I try to plug this back into MtGox....they say that it has been used!!!

Again I say......Why would you ask this?Huh

Obviously it was used by BitInstant on:

Thu Apr 4 23:32:25 2013 6a415bd6-f0c3-4e9f-a99f-95099e95b83f Gox coupon deposited at BitInstant account

As per BitInstant Event Log!

Now that you've provided the info I asked for we can look into your issue. Thanks.

NOW....I have been posting and PM'ing Ursay all day and he refuses to respond........ Angry

I mean.....support means keeping me in the loop.....no? Why the lockout??

None of that came from me. It doesn't make sense. I'm not saying I'm perfect. But I think I make sense a decent amount of time.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: jasnlcas on April 11, 2013, 05:51:23 PM

URSAY

I asked yesterday if you received my PM. I have no received any response on here, or PM, or e-mail.

I am on the 4/8 & 4/9 list.
but you asked every one to PM you with info and email address.

i am patient but curious

Got your email thru PM, thanks!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: man on April 11, 2013, 05:43:03 PM

I want to know what has been done to correct your mistake, made on April 4th where BitInstant received my MtGox coupon and rather than finishing the transaction.....they just kept my funds?

I have open requests with you and the last I heard from you was a PM where you said you will look into it.

Why are you ignoring my requests, while answering everyone else's posts....that have not been waiting as long as I have?

Do you consider this to be professional conduct? Huh

Order ID 2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

You need a new Gox code I believe and this will take some time to reissue. Thanks for your patience.

cubism4nerds

newbie

Activity: 28

Merit: 0

Quote from: URSAY on April 11, 2013, 08:35:11 PM

Quote from: DontCallMeShirley on April 11, 2013, 05:31:59 PM

Quote from: Zeus7777 on April 11, 2013, 05:18:10 PM

I'm trying to figure out if I can use bitinstant for an exchange other than Mt. Gox. Is that possible? I only see Mt. Gox in the dropdown, but I know there are other ways to get bitcoins. All I know is that Mt. Gox is having a lot of issues right now so I don't want to go that way.

Well, I think they have removed some/most of the pay to options recently. I don't know why. Which is what I came here to ask.

GOX halted trading today so it was an unusual day in the Bitcoin world. We will be back up with even more new features soon! Cheesy

How about getting me my money before adding new features.

Dâniel Fraga

full member

Activity: 190

Merit: 100

Quote from: URSAY on April 11, 2013, 08:35:11 PM

GOX halted trading today so it was an unusual day in the Bitcoin world. We will be back up with even more new features soon! Cheesy

Ursay, do you have at list a time limit to when I can get my bitcoins?

https://www.bitinstant.com/order_status/17784607-c89b-47ed-9042-ea84ec208f00

At least a hint? Tomorrow? Weekend? Next week? The bitinstant contact just returns a standard message. If you could reply, I'd be grateful.

corvette77

newbie

Activity: 42

Merit: 0

Ursay you tried to do a couple of manual pushes to my account at Mtgox how about if you do a push to my pay pal account. You have my E-mail so I can get my money and get of this nightmare. I am on the April 9th list. Cry

baggage

newbie

Activity: 46

Merit: 0

Quote from: Dâniel Fraga on April 11, 2013, 07:55:17 PM

Is there someone here that purchased bitcoins from Bitinstant on April/9 and still didn't received the bitcoins?

I purchased bitcoins on 4/7 and still haven't received them. They told me they were working on my issue on 4/8 after I sent them
all the info they requested. Today still nothing.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: DontCallMeShirley on April 11, 2013, 05:31:59 PM

Quote from: Zeus7777 on April 11, 2013, 05:18:10 PM

I'm trying to figure out if I can use bitinstant for an exchange other than Mt. Gox. Is that possible? I only see Mt. Gox in the dropdown, but I know there are other ways to get bitcoins. All I know is that Mt. Gox is having a lot of issues right now so I don't want to go that way.

Well, I think they have removed some/most of the pay to options recently. I don't know why. Which is what I came here to ask.

GOX halted trading today so it was an unusual day in the Bitcoin world. We will be back up with even more new features soon! Cheesy

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 173. (Read 496012 times)