Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 351. (Read 495998 times)
February 21, 2013, 05:40:07 PM
Yes I have no time to sit and wait. This is complete bullshit!
February 21, 2013, 05:29:17 PM
So I guess I have to keep spamming until I'm able to send a pm to the bitinstant guy, so here's the first one. GODFUCKINGDAMMIT. . This is has been a very shitty week and I was at the end of my rope before this happened. GODFUCKINGDAMMIT I'm pissed.
I hear ya man.
Things can only improve from this point.
CEO posted less than 24hrs ago. I look forward to an update this evening, good news or bad.
The unknown is scary and breeds paranoia in my brain... Bla bla bla.
Hey, if we get ripped off, you can come to my house and join me in shooting guns at old computers.
I feel like it couldn't hurt the situation.
February 21, 2013, 04:29:21 PM
I'm still waiting on an order processed by Dwolla on 2/14: 44d90966-7431-4caf-9dbb-4f4779197f85
The funds were debited from my Dwolla account, but I have not received the BTC. Support keeps promising "within the next business day" but has been doing so for a week. I requested a refund yesterday and was instead told I'd receive the BTC "within the next business day" but still have not.
Please do the right thing and either process the order now, or refund my money if you are unable to process the order.
The funds were debited from my Dwolla account, but I have not received the BTC. Support keeps promising "within the next business day" but has been doing so for a week. I requested a refund yesterday and was instead told I'd receive the BTC "within the next business day" but still have not.
Please do the right thing and either process the order now, or refund my money if you are unable to process the order.
February 21, 2013, 03:20:53 PM
damnn you lost your tax return. I emailed support and got an email that said i will have my bitcoins in "one business day"
February 21, 2013, 03:10:28 PM
I am still waiting on my bitinstant refun or bitcoins.... i was really hoping they would have been here already i need to place an order asap.
February 21, 2013, 02:31:02 PM
You could always try ZIGGAP.com
Hey I placed an order with you guys this morning and I have questions. I tried live chat but I have got no response for an hour now. Do you have a Ziggap.com customer support thread like this one?(sorry should have searched). Also my order # is 939a0c44-f112-4c7d-8479-0443080fd0d8 and it has been sitting at "Waiting for the deposit to clear at the bank" for 2 hours now. Your FAQ states cash deposits are almost instant. Please help.
Thanks
February 21, 2013, 02:17:54 PM
haha hey there..
February 21, 2013, 02:16:06 PM
13 hours ago I transferred ~$100 through BitInstant to BitStamp and it still has not shown up.
I just got a quick reply from customer service when I used the "Contact Us" form on their website.
I got no response from [email protected] (email sent 10 hours ago).
I will update this thread once I have something more to share.
Oh, I just got a reply from customer service as I wrote this post.
"I apologize for the delay. We have a low balance on the exchange that has caused orders to get ‘stuck’ in our system. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!"
I will update when the funds are in my BitStamp account.
Problems are unavoidable, but BitInstant seems very willing to fix the problems.
I'm content with the process so far...
I too got the exact same email. I emailed them again and they said that they are getting the funds to me by "later today"... what the hell is this? This is suppsed to be a 1 HOUR ORDEAL. I am now on my 18th hour and STILL no bitcoins. I am NEVER using bitinstant again.I just got a quick reply from customer service when I used the "Contact Us" form on their website.
I got no response from [email protected] (email sent 10 hours ago).
I will update this thread once I have something more to share.
Oh, I just got a reply from customer service as I wrote this post.
"I apologize for the delay. We have a low balance on the exchange that has caused orders to get ‘stuck’ in our system. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!"
I will update when the funds are in my BitStamp account.
Problems are unavoidable, but BitInstant seems very willing to fix the problems.
I'm content with the process so far...
And I totally agree they should have temporarily shut the site down and not accepted payments. And im sure there are still people getting hosed outta they're bitcoins.
Yeah, I wish things had gone more smoothly too, but I see no purposeful wrondoing, just a hiccup.
I suppose I didn't get the service I was promised, but I don't think it's worth putting myself in a bad mood... but if I have to wait a week or never get my funds, I will be pissed.
Come on BitInstant, don't let us down.
(Well, don't let ME down... f*#k the rest. ) February 21, 2013, 02:06:10 PM
Im gonna give it a shot. Although I have faith in bitinstant as this has never happened to me before
February 21, 2013, 01:42:56 PM
You could always try ZIGGAP.com
February 21, 2013, 12:54:39 PM
Does anybody know a bitinstant alternative for the United States? I HAVE to have my bitcoins now and I can no longer bullshit with bitinstant.
There seem to be a few alternatives where you can deposit cash at a bank, but unfortunately despite being huge national banks, they do not have branches anywhere near me (which is why I've always used BitInstant).
Anyway, despite my dissatisfaction with BitInstant right now, this is their support thread and I think we should respect that. There is a wealth of knowledge on these forums. I'm sure you'll be able to find other threads that can answer your question in more detail.
February 21, 2013, 12:49:50 PM
Does anybody know a bitinstant alternative for the United States? I HAVE to have my bitcoins now and I can no longer bullshit with bitinstant.
February 21, 2013, 12:44:28 PM
haha i like your username. I am going to be livid if i don't get these bitcoins by today. We deserve our coins +some for this. I am losing money!
February 21, 2013, 12:42:20 PM
BitStamp seems to be gone as an option now too. I was considering trying BTC-e and then BitStamp but they disappear before I get the chance. It's probably good that they're not an option if the orders can't be fulfilled. I'm really disappointed with all this, but I still don't really have a reasonable alternative. I hope it gets worked out soon, but it seems like it's just getting messier 
February 21, 2013, 12:37:58 PM
13 hours ago I transferred ~$100 through BitInstant to BitStamp and it still has not shown up.
I just got a quick reply from customer service when I used the "Contact Us" form on their website.
I got no response from [email protected] (email sent 10 hours ago).
I will update this thread once I have something more to share.
Oh, I just got a reply from customer service as I wrote this post.
"I apologize for the delay. We have a low balance on the exchange that has caused orders to get ‘stuck’ in our system. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!"
I will update when the funds are in my BitStamp account.
Problems are unavoidable, but BitInstant seems very willing to fix the problems.
I'm content with the process so far...
I too got the exact same email. I emailed them again and they said that they are getting the funds to me by "later today"... what the hell is this? This is suppsed to be a 1 HOUR ORDEAL. I am now on my 18th hour and STILL no bitcoins. I am NEVER using bitinstant again.I just got a quick reply from customer service when I used the "Contact Us" form on their website.
I got no response from [email protected] (email sent 10 hours ago).
I will update this thread once I have something more to share.
Oh, I just got a reply from customer service as I wrote this post.
"I apologize for the delay. We have a low balance on the exchange that has caused orders to get ‘stuck’ in our system. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!"
I will update when the funds are in my BitStamp account.
Problems are unavoidable, but BitInstant seems very willing to fix the problems.
I'm content with the process so far...
And I totally agree they should have temporarily shut the site down and not accepted payments. And im sure there are still people getting hosed outta they're bitcoins.
February 21, 2013, 12:26:57 PM
13 hours ago I transferred ~$100 through BitInstant to BitStamp and it still has not shown up.
I just got a quick reply from customer service when I used the "Contact Us" form on their website.
I got no response from [email protected] (email sent 10 hours ago).
I will update this thread once I have something more to share.
Oh, I just got a reply from customer service as I wrote this post.
"I apologize for the delay. We have a low balance on the exchange that has caused orders to get ‘stuck’ in our system. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!"
I will update when the funds are in my BitStamp account.
Problems are unavoidable, but BitInstant seems very willing to fix the problems.
I'm content with the process so far...
I just got a quick reply from customer service when I used the "Contact Us" form on their website.
I got no response from [email protected] (email sent 10 hours ago).
I will update this thread once I have something more to share.
Oh, I just got a reply from customer service as I wrote this post.
"I apologize for the delay. We have a low balance on the exchange that has caused orders to get ‘stuck’ in our system. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!"
I will update when the funds are in my BitStamp account.
Problems are unavoidable, but BitInstant seems very willing to fix the problems.
I'm content with the process so far...
I got the exact same email reply. I don't know why they are accepting orders if they have NO BITCOINS TO GIVE IN RETURN!!! This is just stupid. I could have used another bitcoin service this morning rather than being inpatient and wanting to deposit them last night, and I would have had them by now. Why didn't they just temporarily shut the site down until things were straightened out.
And can newbies not send PM's? I want to PM the owner but there is no ling to. I've been getting fucked for money all week and I am about to explode with anger.
You should be able to PM after your first post mate.
February 21, 2013, 12:13:56 PM
13 hours ago I transferred ~$100 through BitInstant to BitStamp and it still has not shown up.
I just got a quick reply from customer service when I used the "Contact Us" form on their website.
I got no response from [email protected] (email sent 10 hours ago).
I will update this thread once I have something more to share.
Oh, I just got a reply from customer service as I wrote this post.
"I apologize for the delay. We have a low balance on the exchange that has caused orders to get ‘stuck’ in our system. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!"
I will update when the funds are in my BitStamp account.
Problems are unavoidable, but BitInstant seems very willing to fix the problems.
I'm content with the process so far...
I just got a quick reply from customer service when I used the "Contact Us" form on their website.
I got no response from [email protected] (email sent 10 hours ago).
I will update this thread once I have something more to share.
Oh, I just got a reply from customer service as I wrote this post.
"I apologize for the delay. We have a low balance on the exchange that has caused orders to get ‘stuck’ in our system. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!"
I will update when the funds are in my BitStamp account.
Problems are unavoidable, but BitInstant seems very willing to fix the problems.
I'm content with the process so far...
February 21, 2013, 11:37:07 AM
I am becoming VERY impatient. I run my business via bitcoins.
February 21, 2013, 10:36:17 AM
Can I please get my order resolved? I went through bitinstant because of its 1 hour delivery promise. It has been over 12 hours with no bitcoins........
February 21, 2013, 10:26:51 AM
It says the have $424 right now in reserves. I know at one point last night they had $804. My order back on page 57 still hasn't been filled even though I PM Yankee and he said he was looking into it.
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