Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 353. (Read 495998 times)

When you send cash via MG to zipzap, BitInstant is notified, and then on BTC-e (where BitInstant has "reserves"), they use the funds of the reserves in the process of getting you your bitcoins (*though they quote you MtGox bitcoin prices, which are greater than BTC-e's)... The cash you send them does not actually buy anything (at that time), I don't think BitInstant even gets that cash until a week or a month, or whatever, later.

The problem so far is BitInstant BTC-e reserves are non-existent. They've not been replenished for a long time now. So until you see some serious "Reserves" amounts listed at https://btc-e.com/ (reserves are at $33 USD right now), I think BitInstant has to perform "manual" transfers which don't involve the reserves, but some other account that has bitcoins or USD (how much that account has I don't know).

I'm also getting the feeling that for this to happen you have to contact BitInstant support, or they'll just wait and wait and sit on it - until more reserves are deposited at BTC-e and their system can try again. I'm also getting the feeling that a lot of people's transactions are falling through the cracks.

Either way, I was hoping to use BitInstant a second time, but there seems to be too many issues around everything (exchange problems, reserve problems, DDoS, hackers, poor/slow service, fucked up level of little to no information, etc). And those issues keep happening over and over.

If I had to guess at what's happening, BitInstant doesn't have enough money to perform all the transactions, and they are now waiting on ZipZap to pay them... The issue here is that you can get into a situation where you get so far behind and appart (you have a bunch of growing incomplete past transactions, and too little new money coming in to cover them), that at some point you can no longer do business (too many debts/liabilities that can't be paid off in 12 months) and you have to (by law) file for bankruptcy. And unless there are assets to be seized and re-distributed, everyone looses their money.

Yeah, made an account so I can ask the same damn thing.

Any update on the removal of "Bitcoin Address' as a receiver in Bitinstant?  It's been missing for days now..........

Learn another service, it'll save you a lot of aggravation in the long run! Especially if you plan on investing a lot of cash. This whole fiasco is going to cost Bitinstant a large chunk of their loyal followers and it's not because we don't have our coins. It is because we've been getting the run around bull crap for a week now. I'm just glad I didn't drop the 1k I was going to for investing and only did a hundo....   11:20 pm 02/20/13 East coast time, NO COINS

any of you guys know when we'll be able to use bitinstant to deposit bitcoins to a bitcoin address again? I need some more, and I only know how to use bitinstant haha

Also I can't seem to locate the link for the live chat it is supposed to be located at the bottom of the contact us page. If someone could point it out to me I would appreciate it.

Still waiting on my order to btc-e.com from yesterday and I see other people have been waiting even longer. Yankee it would be nice if you came on here and at least explained the situation to everyone. This is already costing me money as I could have bought my BTC below $28 yesterday and now it is $29.

How long does it usually take for BTC-E reserves to be replenished? My order didn't go through yesterday, it says "Order execution failed" and I suspect this is why.

STILL NO COINS IN MY EMAIL it's 02/20/13 at 9am EAST coast time

Bitfloor.com lets you do cash deposits at Bank of America branches.

Luckily I got my funds last week even though it took 5 days.  I came back on here because I need to get some more Bitcoins but it looks like Bitinstant is still not a viable option.  Does anybody know any other reputable companies where I can pay cash at a location and receive Bitcoins within a day.

q

BITINSTN is down for the time being.. sucks i know but you we will have to find another way to buy BTC..if anyone has a link to a good safe way to purchase please let me know..

Yankee,

I sent the following info to support and I got a copy of it sent to me from debug:

Support,

I received a message from support on February 15th saying that my transfer was not done and that it had to be manually done and that it would take one business day. That would mean that it would have to happen today and it has yet to happen. The account number is 356 863 423. I also checked blockchain.info and the funds have not been sent to the bitcoin address yet. I have also yet to receive any information about this. In the past I have received the following information:

OrderID: a0f4aabf-82ee-4ee0-99c9-80d72350acc3
EventID: 2d5d837c-2443-4327-80a0-0fe2232c22e2
DestAccount: 1F3L76mc1qCdcFwEF6pZR6d9f9DHgKkgMa
QuoteID: 70a23190-b962-4170-9cb5-9d2c716c6fce
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1358629599.59
APIResponse: {'BTC': 1.22357}
FundsSent: $19.202 USD

I did not receive any information like this. I need to know what is going on. Please give me a status update and I need the details of this transfer when it is done.

Thank You,

Vinicio

Why did they send a copy of my message to me? What is going on with my transfer? I would like to send more money but until this gets resolved I cannot do that.

Made a payment one week ago and nothing yet.
I will PM Yankee my info and report back on customer support after my order is processed.

Edit: Never mind, I guess there's a post requirement to send messages.
I'll just submit a ticket on the bitinstant website since i'd rather not post my info on here.
Query topic: "My payment made one week ago"

Edit 2: Apparently the requirement was only one post? (lol).
So I guess I'll still PM Yankee my info to make sure it's seen.

-psilo

Is a refund an option?  I'd much rather just get my money back then deal with this.  Does ZipZap refund the money?  How does that work?

Tomorrow, it'll be an entire week and all I've got is two empty promises from Bitinstant that my coins will be in my wallet "next business day". 

I placed an order and paid for it on January 30, and still have not received the Bitcoins. I have sent several messages to support and live chat and they have told me they were going to process the order manually but I still haven't received them. Tomorrow marks the third week of waiting for the Bitcoins.

Order ID: 930f1529-b982-4d6e-9660-fe881d8077ce

Thanks in advance.

9:38 PM EAST coast time here, still no coins and no reply's from Cm reps.

still waiting for my bitcoins to show up well after the time quoted...got the confirmation from zip zap.  sent email to bitinstant support; no response.
quote id: d8854384-8b06-44de-9efb-290836803bc7

thanks,
Laurie

Is anyone else having trouble trying to buy bitcoins using blockchain as their wallet?  If so do you know why it keeps on saying invalid exchange when I try to buy bitcoins?

Well I'm glad it's going around, I will update when I get mine.