Hello everyone,
Ok ok so a few words.
First, please understand we are all humans, and please accept our apologies if sometimes words get ahead of our thinking. No harm was ever intended here, we love you, dear users
Secondly, about USD shortage on Bitstamp, go ahead, ask Bitstamp how much we deposit EVERY day. Yesterday we deposit [a lot] in the morning: gone in 30 minutes. [another lot] arrived in the evening: gone in 5 hours or so.
Today another lot of money will hit.
[Edit: I can't display actual numbers, sorry]
I know this is frustrating, it is for us as well, it's a race against deposits, but what can we do? Maybe limit USD deposits? I don't know. We have a balance to find here. But the real solution is to find people who want to sell on Bitfinex. Miners who use us and profit from higher price than Bitstamp AND fast withdrawals.
Another topic: We have no rounding issue bug in accounting. I take the accusation very seriously because this is a very bad accusation for an exchange. The post from "Remember Remember" was a misunderstanding, not a rounding issue bug (he got charged loans interests after his deposit).
One last thing: a few of us are missing interests today. Don't worry, the interests are here and will be credited tonight along with interests of today. Why does it happen? for the reason below:
We are currently working on upgrading the platform with a whole new servers network. It is scheduled to be ready in 2 days. In the meantime, please accept our apologies for the slowness you can experience. There will also be a small downtime of a few minutes while the platform is switched. The timing will not be announced in advance to avoid market manipulations.
Let me know if you have any more questions, and have all a nice day
Raphael
Bitfinex team