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Topic: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading - page 337. (Read 723990 times)

member
Activity: 112
Merit: 10
sr. member
Activity: 446
Merit: 250
CAT.EX Exchange
The thing with depositing 0.12 BTC and being credited something else is not the issue that a few fractions of a cent are missing - it's that apparently there must be either a rounding error or something else going wrong somewhere.

i see that a lot at bfx.  always in their favor, which probably influences the priority of fixing the bug. the accounting would be intolerable if there were competition, but bfx is head and shoulders above everyone else in terms of trading function and customer relations.  i just wish it had more credibilty so that i could place more funds there.

There is no bug, there was no rounding.
If you just read Raphael's reply you would know that it was actually "remember remember"'s mistake not to check his history before writing his post.
He actually borrowed some funds and he was charged interests because of it.
I strongly encourage you to read the posts Raphael and me wrote in the past about the various questions you pose, which have been already answered "ad nauseam".

But I'll try to do it once more:

1) We send money to Bitstamp (lots of it) every day.
2) Money is used almost immediately to buy bitcoins.
3) Our account there gets dry and we send money (lots of it) again.

So the ETA is every day: today, tomorrow, the day after tomorrow, the day after the day after tomorrow........

Oda.krell: You want to buy at a price and avoid slippage when you can only buy on BFX? Ever heard of limit orders?

Sorry for being a little rude guys, but there is a limit to what a man can take.
I believe next time you should think twice (or read) before writing, at least this will avoid making a fool out of yourself.

Have a good day

Giancarlo
Bitfinex Team

@Giancarlo

I'll try to keep this short.

You are, in my opinion, the single most rude point of contact/spokesperson a company could imagine.

Let me summarize our exchange above:

I express my dissatisfaction with

(a) the lack of fiat on the exchange I want to trade on (bitstamp), and

(b) that my order would incur heavy slippage if I would execute it on bitfinex as an alternative, therefore it is not really an alternative ...

... and you tell me to use limit orders?!

You have to be kidding me. This is so wildly unprofessional of you, that I can say that you're so far the first (and only serious) reason making me consider taking my money out of bitfinex.

Well done, sir.

Dear Oda.krell

I understand, having a unicorn as your avatar, you must be used to animals that actually crap jewels ( unicorns actually do that ).
We at Bitfinex unfortunately haven't learnt how to do that yet.
The only thing we know is how to transfer money every day to our Bitstamp account.
We transfer big chunks of money and we do it every day.
Due to the recent cost of Bitcoin it only takes 3k of volume to dry one million usd from our Bitstamp account, so normally in about one hour our Bistamp account is dry again.
Then we have to wait another day for another wire to hit our Bitstamp account.
Not much we can do about it, we still can't crap money, sorry about that.
When the market goes up liquidity is low (that is everybody and his sister is fully invested in BTC) and this is the 238th time I explain this.

My advice to use limit orders wasn't polemical, a limit order is actually the only effective way to avoid slippage and the fact that you call me unprofessional because I gave you an advice doesn't change things.
Use limit order or accept slippage, there is no other way out.

The Bitfinex dynamic is not easy to understand, I realize that.
But to ask for supernatural things (such as to transfer money we don't physically have because our customers still have to wire it to us) it belongs to the world of unicorns, not to our world.

The only thing I understand is that some people on this forum actually think before writing something, while some others just complain and throw false accusations without even realizing how things actually works.
For example blaming the fact that we don't have enough BTC on Bitstamp to justify your loss just shows a complete lack of understanding of the trading mechanisms.
The quantity of BTC on Bitstamp have NOTHING TO DO with a short liquidation.
8fold is actually one of the few that understands things and is always on spot with his comments (kudos to him).

And by the way, I'm the only one having an italian name around here, only me not a bunch.
And the fact that we are in Honk Kong where ANOTHER company closed down doesn't mean anything, does it?
Or shall we say that any company located in Hong Kong or with at least an italian sounding named employee is doomed to go bankrupt?
C'mon guys, give me a break!

Having said that I think I'll leave this thread to Raphael, which is far more patient than me in taking your shit.
I'm probably too old for that, I have to admit.

Have a good day folks, I'm outta here.

Giancarlo
Bitfinex Team
  






sr. member
Activity: 391
Merit: 250
Im not trying to wine here or look for a scape goat for my loss but all bias aside I think this is still insane. It defies all utility this service has over low liquidity exchanges. With unpredictable spikes like this you cant trade on margin not long nor short. Im just sad I have to leave the site because I liked it but this is an impossible situation.

I know, it is shit to loose money like this. You would expect all the folks that are using Bitfinix to understand how to use limit orders instead of a market buy like this. But it is not like there are spikes like this every day. And the traders at Bitfinex always seem to be super bullish.

This extraordinary spike was enabled by the lack of BTC Bitfinex has bought on Bitstamp as far as I understand it, thats why this new notice over the ASKs appeared: "Not enough USD reserve on Bitstamp, you cannot buy on Bitstamp at the moment.", so all BUY orders have to fall back onto Bitfinex`s liquidity pool and thats just insufficient  for the volumes traded as demonstrated by this spike. I dont understand why they didnt buy more BTC to ease the liquidity stress. Could someone pls explain  to me how this thing happens in the first place? Are there limits on how much BTC Bitfinex is allowed to buy and transfer on Bitstamp at a time?
From what I understand, Bitfinex is not buying any BTC from Bitstamp, and is not transferring BTC to Bitstamp either. They are transferring USD, so that clients can go long with, via routing.
legendary
Activity: 1022
Merit: 1000
Im not trying to wine here or look for a scape goat for my loss but all bias aside I think this is still insane. It defies all utility this service has over low liquidity exchanges. With unpredictable spikes like this you cant trade on margin not long nor short. Im just sad I have to leave the site because I liked it but this is an impossible situation.

I know, it is shit to loose money like this. You would expect all the folks that are using Bitfinix to understand how to use limit orders instead of a market buy like this. But it is not like there are spikes like this every day. And the traders at Bitfinex always seem to be super bullish.

This extraordinary spike was enabled by the lack of BTC Bitfinex has bought on Bitstamp as far as I understand it, thats why this new notice over the ASKs appeared: "Not enough USD reserve on Bitstamp, you cannot buy on Bitstamp at the moment.", so all BUY orders have to fall back onto Bitfinex`s liquidity pool and thats just insufficient  for the volumes traded as demonstrated by this spike. I dont understand why they didnt buy more BTC to ease the liquidity stress. Could someone pls explain  to me how this thing happens in the first place? Are there limits on how much BTC Bitfinex is allowed to buy and transfer on Bitstamp at a time?
newbie
Activity: 51
Merit: 0
This is not sure to have been a manually entered market buy. It could have been a triggered stop or a margin call (on a previous short). Or a cascade of margin calls/triggered stops, that shot the price up to 400.

Yeah, you are right, that is possible  Smiley It would be nice to get some feedback from the Bitfinex team regarding this.
sr. member
Activity: 391
Merit: 250
Im not trying to wine here or look for a scape goat for my loss but all bias aside I think this is still insane. It defies all utility this service has over low liquidity exchanges. With unpredictable spikes like this you cant trade on margin not long nor short. Im just sad I have to leave the site because I liked it but this is an impossible situation.

I know, it is shit to loose money like this. You would expect all the folks that are using Bitfinix to understand how to use limit orders instead of a market buy like this. But it is not like there are spikes like this every day. And the traders at Bitfinex always seem to be super bullish.

This is not sure to have been a manually entered market buy. It could have been a triggered stop or a margin call (on a previous short). Or a cascade of margin calls/triggered stops, that shot the price up to 400.
newbie
Activity: 51
Merit: 0
Im not trying to wine here or look for a scape goat for my loss but all bias aside I think this is still insane. It defies all utility this service has over low liquidity exchanges. With unpredictable spikes like this you cant trade on margin not long nor short. Im just sad I have to leave the site because I liked it but this is an impossible situation.

I know, it is shit to loose money like this. You would expect all the folks that are using Bitfinix to understand how to use limit orders instead of a market buy like this. But it is not like there are spikes like this every day. And the traders at Bitfinex always seem to be super bullish.
sr. member
Activity: 391
Merit: 250
Shit man, I had a smoothly going short from 355 USD just now, backed up by this 2500+ BTC ASK wall at Bitstamp that is still standing there untouched when suddenly this happened. I just lost a 1000 USD on a totally sound position and I would have been wiped out if I hadnt put up a Stop order at 360 (that got executed at 369).
Spekulatius

I'm sorry for your loss.
This is precisely why we need stop limit orders. To prevent unnecessary slippage.

I have described in a previous post here how this would work.

EDIT: Had you used a stop limit order, it would have been executed at 360 with a bid at .. say 362 (that would have been filled in a few minutes after the spike) and saved yourself $8/BTC.
legendary
Activity: 1022
Merit: 1000
Why would you blame this on Bitfinex. Just keep track of the order book depth. You are responsible for your own positions and risks, not Bitfinex. I have no complaints yet, I moved from Gox to Bitfinex.

Im not trying to wine here or look for a scape goat for my loss but all bias aside I think this is still insane. It defies all utility this service has over low liquidity exchanges. With unpredictable spikes like this you cant trade on margin not long nor short. Im just sad I have to leave the site because I liked it but this is an impossible situation.
sr. member
Activity: 294
Merit: 250
Why would you blame this on Bitfinex. Just keep track of the order book depth. You are responsible for your own positions and risks, not Bitfinex. I have no complaints yet, I moved from Gox to Bitfinex.

I can't trust Gox.   But all of a sudden...  I need to know if Bitfinex can be trusted.

Who are the folks behind this?

We got a lot of folks with Italian like names but the firm is incorporated in Hong Kong.

Do they have the license to operate from Hong Kong?

I was some assurances that they got a legit operation going.
sr. member
Activity: 294
Merit: 250


Shit man, I had a smoothly going short from 355 USD just now, backed up by this 2500+ BTC ASK wall at Bitstamp that is still standing there untouched when suddenly this happened. I just lost a 1000 USD on a totally sound position and I would have been wiped out if I hadnt put up a Stop order at 360 (that got executed at 369).

I know Bitfinex was risky for various reasons but thats too much. I know you have discussed your BTC shortage on Bitstamp some posts up, but the same issue arises again no 24hrs after?? No one can trade this reliably without getting wiped out by things like this that shouldnt happen in a professional service. It uncomfortably reminds me of the infamous starfish at Bitcoinica when they had their liquidity crisis shortly before they shut down. I have lost alot of money on various kinks that shouldnt be but I cant get used to this one. Im out.

All the best and see you in a couple of months (years?),

Spekulatius

Going short can be treachorous.    There a swing of over 10 USD ahead of the market at times.  For the squeemish or folks who have like stop orders, its can kill you!  Going margin long is also problematic in that you're paying a huge interest rate.

Still, I like the exchange for the options that it provides.


newbie
Activity: 51
Merit: 0
Why would you blame this on Bitfinex. Just keep track of the order book depth. You are responsible for your own positions and risks, not Bitfinex. I have no complaints yet, I moved from Gox to Bitfinex.
legendary
Activity: 1022
Merit: 1000


Shit man, I had a smoothly going short from 355 USD just now, backed up by this 2500+ BTC ASK wall at Bitstamp that is still standing there untouched when suddenly this happened. I just lost a 1000 USD on a totally sound position and I would have been wiped out if I hadnt put up a Stop order at 360 (that got executed at 369).

I know Bitfinex was risky for various reasons but thats too much. I know you have discussed your BTC shortage on Bitstamp some posts up, but the same issue arises again no 24hrs after?? No one can trade this reliably without getting wiped out by things like this that shouldnt happen in a professional service. It uncomfortably reminds me of the infamous starfish at Bitcoinica when they had their liquidity crisis shortly before they shut down. I have lost alot of money on various kinks that shouldnt be but I cant get used to this one. Im out.

All the best and see you in a couple of months (years?),

Spekulatius
full member
Activity: 237
Merit: 101
You are, in my opinion, the single most rude point of contact/spokesperson a company could imagine.
Never dealt with MPOE-PR then, hm? Roll Eyes

I think his tone and professionalism have improved greatly since the spring.  Smiley

The transfer of fiat is the backbone of bitcoin exchanges. It is a problem they all face. Compare Bitfinex's challenges to those of Gox or CampBX.
So far, it's pretty good.
In the mean time, route buys and sells internally.
sr. member
Activity: 294
Merit: 250
Folks,

I really like your service (Bitfinex).  It is probably one of the best exchange out there.

However, I just heard about a the Chinese exchange GBL ( http://www.coindesk.com/4-1m-goes-missing-chinese-bitcoin-trading-platform-gbl-vanishes/ ) that was supposedly based in Hong Kong that just disappeared!

What can BitFinex provide to reassure investors that you folks are legitimate?

Thanks!
legendary
Activity: 2618
Merit: 1007
You are, in my opinion, the single most rude point of contact/spokesperson a company could imagine.
Never dealt with MPOE-PR then, hm? Roll Eyes
legendary
Activity: 1470
Merit: 1007
The thing with depositing 0.12 BTC and being credited something else is not the issue that a few fractions of a cent are missing - it's that apparently there must be either a rounding error or something else going wrong somewhere.

i see that a lot at bfx.  always in their favor, which probably influences the priority of fixing the bug. the accounting would be intolerable if there were competition, but bfx is head and shoulders above everyone else in terms of trading function and customer relations.  i just wish it had more credibilty so that i could place more funds there.

There is no bug, there was no rounding.
If you just read Raphael's reply you would know that it was actually "remember remember"'s mistake not to check his history before writing his post.
He actually borrowed some funds and he was charged interests because of it.
I strongly encourage you to read the posts Raphael and me wrote in the past about the various questions you pose, which have been already answered "ad nauseam".

But I'll try to do it once more:

1) We send money to Bitstamp (lots of it) every day.
2) Money is used almost immediately to buy bitcoins.
3) Our account there gets dry and we send money (lots of it) again.

So the ETA is every day: today, tomorrow, the day after tomorrow, the day after the day after tomorrow........

Oda.krell: You want to buy at a price and avoid slippage when you can only buy on BFX? Ever heard of limit orders?

Sorry for being a little rude guys, but there is a limit to what a man can take.
I believe next time you should think twice (or read) before writing, at least this will avoid making a fool out of yourself.

Have a good day

Giancarlo
Bitfinex Team

@Giancarlo

I'll try to keep this short.

You are, in my opinion, the single most rude point of contact/spokesperson a company could imagine.

Let me summarize our exchange above:

I express my dissatisfaction with

(a) the lack of fiat on the exchange I want to trade on (bitstamp), and

(b) that my order would incur heavy slippage if I would execute it on bitfinex as an alternative, therefore it is not really an alternative ...

... and you tell me to use limit orders?!

You have to be kidding me. This is so wildly unprofessional of you, that I can say that you're so far the first (and only serious) reason making me consider taking my money out of bitfinex.

Well done, sir.
sr. member
Activity: 446
Merit: 250
CAT.EX Exchange
It's only that allegations such as [...]
They are untrue, unfair and disrespectful.

They may very well be so, however why not only focus on delivering service in order to eventually see the praise and appreciation overwhelm negative comments?


Correct me if I'm wrong, but I believe this is what we are doing.

Giancarlo
Bitfinex Team
sr. member
Activity: 391
Merit: 250
It's only that allegations such as [...]
They are untrue, unfair and disrespectful.

They may very well be so, however why not only focus on delivering service in order to eventually see the praise and appreciation overwhelm negative comments?
sr. member
Activity: 446
Merit: 250
CAT.EX Exchange
Ok guys, I know there's money on the line for all trading here, but that does not mean we should lose our temper whenever something goes the other way we want it.

Giancarlo, looks like you are human after all. I'm certain oda.krell is using limit orders from time to time; he was just expressing a little frustration mostly because I believe he expects a lot from you guys. And that is a good thing.

oda.krell ... I know how you feel, because you are not the only one having money there and wanting to go long in certain spots and seeing such a gap. But I try to be as supportive as I can of these guys, because as young as this business is, it needs a little time to get to the point we would want it.

I still believe Bitfinex to be the best exchange service at the moment, even if it not perfect. There will always be room for improvements, and as long as Bitfinex is willing to do it, people who realize this will stick around.

I don't mind repeating things until I drop dead.
It's only that allegations such as "i see that a lot at bfx.  always in their favor, which probably influences the priority of fixing the bug"  make me mad.
They are untrue, unfair and disrespectful.
Having said that I better shut my mouth or I will prove once more to our community to be very "human"
:-)

Giancarlo
Bitfinex Team
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