OKX minimum deposit non refundable. | Bitcointalksearch.org

tabas

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Quote from: Darker45 on September 10, 2024, 10:06:39 PM

Quote from: tabas on September 10, 2024, 06:35:35 PM

You can try that again when BTC becomes $100k soon and let's see on how they're going to react. But I'm sure that you're no longer expecting them to grant you the refund but then, there's no harm in trying and everyone will be happy when we're on that price and so as the exchange like OKX.

If they won't give it back today, they won't give it back tomorrow.

How I wish somebody would bring them to court because of this. This is apparently a scheme to steal. And although they could reason that everything is clearly stated in their terms and conditions and that the users' failure to read them before making a deposit isn't their fault, making so much easy money exploiting everybody's tendency to not read lengthy ToS, especially if they're moving the funds, makes it obvious they have malicious intent on their part.

Centralized exchanges are thieves.

While they're living off of their customers, they should spare for something like this. Who knows if there will be some changes about this policy that they have and OP will be given back in the future but it's better not to think of it and hope for it any longer. I wonder how many other cases are too little for them to spare and have some small amounts involved. With millions of users that they have or let's say about a hundred thousand to be taken care of when combined for sure it creates a noticeable value. But then, they know that these users won't be pushing anymore if they decide to implement this kind of policy.

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Quote from: robelneo on September 10, 2024, 06:15:14 PM

Do you all think that with this thread there is a chance that they will be pressured to change these settings, like they will stop the transaction if it is short on the minimum deposit.

I have seen some scam exchange intentionally blurring or the amount in small text that is hardly noticeable: 0.0005 OKX deposit should be lowered.

Like I said, OP will remember this on all his transactions until it becomes a habit, that's what happened to me because of one experience similar to what OP experienced.

Actually, it was an accident that I sent BTC below the minimum but OKX should give us more clear notice about 0.0005BTC minimum like a pop up warning about the minimum deposit amount. So that, we are always notified that the minimum amount is 50k sats than giving a note with a small text which is hardly noticeable.

Well, I decided to stop complaining about this case since it's my fault that I accidentally sent a BTC below the minimum maybe I'll contact them again once the price reaches $100k.

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Quote from: tabas on September 10, 2024, 06:35:35 PM

Quote from: BitMaxz on August 31, 2024, 06:29:34 PM

Quote from: tabas on August 31, 2024, 05:09:07 AM

So that amount that you have deposited less than the minimum is already bye-bye money. While HB has explained well that they can just update your balance and put some *hold* note on it just like when it's like transferring from funding to trading balances but with a hold notice. Anyway, that cases like this are likely already closed ticket to them as it's not a big deal and they know that users like you OP won't be chasing that amount anymore.

The ticket is closed and you can't able to reply anymore further question or request are ignored and only bot will reply on both email and their discord channel.

Well, I won't chase them but once the price of BTC touch to 100k they should refund or credit my BTC to my account.

You can try that again when BTC becomes $100k soon and let's see on how they're going to react. But I'm sure that you're no longer expecting them to grant you the refund but then, there's no harm in trying and everyone will be happy when we're on that price and so as the exchange like OKX.

If they won't give it back today, they won't give it back tomorrow.

How I wish somebody would bring them to court because of this. This is apparently a scheme to steal. And although they could reason that everything is clearly stated in their terms and conditions and that the users' failure to read them before making a deposit isn't their fault, making so much easy money exploiting everybody's tendency to not read lengthy ToS, especially if they're moving the funds, makes it obvious they have malicious intent on their part.

Centralized exchanges are thieves.

tabas

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Quote from: BitMaxz on August 31, 2024, 06:29:34 PM

Quote from: tabas on August 31, 2024, 05:09:07 AM

So that amount that you have deposited less than the minimum is already bye-bye money. While HB has explained well that they can just update your balance and put some *hold* note on it just like when it's like transferring from funding to trading balances but with a hold notice. Anyway, that cases like this are likely already closed ticket to them as it's not a big deal and they know that users like you OP won't be chasing that amount anymore.

The ticket is closed and you can't able to reply anymore further question or request are ignored and only bot will reply on both email and their discord channel.

Well, I won't chase them but once the price of BTC touch to 100k they should refund or credit my BTC to my account.

You can try that again when BTC becomes $100k soon and let's see on how they're going to react. But I'm sure that you're no longer expecting them to grant you the refund but then, there's no harm in trying and everyone will be happy when we're on that price and so as the exchange like OKX.

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Quote from: Z-tight on September 10, 2024, 04:46:07 PM

Quote from: BitMaxz on August 31, 2024, 06:29:34 PM

Well, I won't chase them but once the price of BTC touch to 100k they should refund or credit my BTC to my account.

If that's not what they told you, then i am afraid they are not going to do that, if they won't allow you deposit extra funds to make it up to the minimum deposit right now, then i think they have successfully confiscated and stolen your funds. Their minimum deposit is also in BTC and not in the fiat value of BTC, so i don't see how BTC rising to $100k would help your case here or make them to credit your BTC into your account, maybe you should just forget about it.

Do you all think that with this thread there is a chance that they will be pressured to change these settings, like they will stop the transaction if it is short on the minimum deposit.

I have seen some scam exchange intentionally blurring or the amount in small text that is hardly noticeable: 0.0005 OKX deposit should be lowered.

Like I said, OP will remember this on all his transactions until it becomes a habit, that's what happened to me because of one experience similar to what OP experienced.

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Quote from: BitMaxz on August 31, 2024, 06:29:34 PM

Well, I won't chase them but once the price of BTC touch to 100k they should refund or credit my BTC to my account.

If that's not what they told you, then i am afraid they are not going to do that, if they won't allow you deposit extra funds to make it up to the minimum deposit right now, then i think they have successfully confiscated and stolen your funds. Their minimum deposit is also in BTC and not in the fiat value of BTC, so i don't see how BTC rising to $100k would help your case here or make them to credit your BTC into your account, maybe you should just forget about it.

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Quote from: BitMaxz on August 31, 2024, 06:29:34 PM

Quote from: tabas on August 31, 2024, 05:09:07 AM

So that amount that you have deposited less than the minimum is already bye-bye money. While HB has explained well that they can just update your balance and put some *hold* note on it just like when it's like transferring from funding to trading balances but with a hold notice. Anyway, that cases like this are likely already closed ticket to them as it's not a big deal and they know that users like you OP won't be chasing that amount anymore.

The ticket is closed and you can't able to reply anymore further question or request are ignored and only bot will reply on both email and their discord channel.

Well, I won't chase them but once the price of BTC touch to 100k they should refund or credit my BTC to my account.

Yes they should not hold one's coin because of the minimum requirement, they should have put a stop notification that you cannot send this amount because there is a required minimum deposit.

This is interesting; once BTC reached the $100k mark, then your deposit already reached the , I do not have an OKX, but this is something to remind me if ever I register on OKX and deposit, and I wonder if there are other victims, OKX can literally make a lot of money by just having this on deposit.

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Quote from: tabas on August 31, 2024, 05:09:07 AM

So that amount that you have deposited less than the minimum is already bye-bye money. While HB has explained well that they can just update your balance and put some *hold* note on it just like when it's like transferring from funding to trading balances but with a hold notice. Anyway, that cases like this are likely already closed ticket to them as it's not a big deal and they know that users like you OP won't be chasing that amount anymore.

The ticket is closed and you can't able to reply anymore further question or request are ignored and only bot will reply on both email and their discord channel.

Well, I won't chase them but once the price of BTC touch to 100k they should refund or credit my BTC to my account.

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They can't credit it to your account they say but watch them use your deposit lol.

Honestly, I never liked OKX after they did not send notices prior to switching to mandatory kyc and/or implementing a $5k lifetime limit. Now, I'm reading this thread.. I know the bar for CEXes is low but pretty sure people can find a CEX who can be more respectful to their users as oppose to OKX.

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So they confiscate any funds sent below their minimum BTC deposit amount, which is even a high amount; i just think this is a way to 'steal' money from their customers. They should either reduce the minimum deposit amount, or keep hold of the funds without crediting it into the customers account, until they deposit extra funds, that is a better way of handling things, rather than confiscating it and using it for their own good.

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Quote from: BitMaxz on August 30, 2024, 06:03:46 PM

Quote from: tabas on August 30, 2024, 04:12:51 AM

Yeah, thanks I understand that when he asked the support about adding more they didn't say a thing and said it's not possible. I guess this has something to do with their system or so but they should have given him a better explanation about it.

Well, the last response said that they can't able to that where I asked if they could reach devs or staff who handle the customer wallets and then I asked if I could deposit again more than the minimum or send the rest to the deposit address they may be able to credit the first transaction but here's the reply from them.

Quote from: OKX Support

Thanks for the reply.
Sorry that we are unable to do that.
Since it's less than the minimum required amount, we would not be able to help credit or transfer such token.
Kindly note that you may not to deposit the rest amount to get the full amount of the deposit, it would not work, because the requirement applies to each transaction and cannot be accumulated.

To avoid such occurrences in the future, please make sure that you review the minimum deposit amounts specified by OKX before making a deposit. This information is available on the Deposit Page to clarify the requirements.

Also, you can find our detailed explanation about the minimum deposit amount in the relevant section of this article: Fail to reach the minimum deposit amount

If you have any more questions or need further assistance, please feel free to contact us. Our support team is available to help you.

So that amount that you have deposited less than the minimum is already bye-bye money. While HB has explained well that they can just update your balance and put some *hold* note on it just like when it's like transferring from funding to trading balances but with a hold notice. Anyway, that cases like this are likely already closed ticket to them as it's not a big deal and they know that users like you OP won't be chasing that amount anymore.

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Quote from: BitMaxz on August 30, 2024, 06:03:46 PM

Quote from: OKX Support

To avoid such occurrences in the future, please make sure that you review the minimum deposit amounts specified by OKX before making a deposit. This information is available on the Deposit Page to clarify the requirements.

Having a minimum will help them reduce fees when they move all transactions from your account to their cold storage so setting this limit is necessary. I think they can update your balance with that value but they may not do that because it will be an encouragement to send below the minimum.

Getting a refund will be much more difficult. Try contacting them again that it will be the last time and kindly ask them to update your balance with the transaction amount.

BitMaxz

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Quote from: tabas on August 30, 2024, 04:12:51 AM

Yeah, thanks I understand that when he asked the support about adding more they didn't say a thing and said it's not possible. I guess this has something to do with their system or so but they should have given him a better explanation about it.

Well, the last response said that they can't able to that where I asked if they could reach devs or staff who handle the customer wallets and then I asked if I could deposit again more than the minimum or send the rest to the deposit address they may be able to credit the first transaction but here's the reply from them.

Quote from: OKX Support

Thanks for the reply.
Sorry that we are unable to do that.
Since it's less than the minimum required amount, we would not be able to help credit or transfer such token.
Kindly note that you may not to deposit the rest amount to get the full amount of the deposit, it would not work, because the requirement applies to each transaction and cannot be accumulated.

To avoid such occurrences in the future, please make sure that you review the minimum deposit amounts specified by OKX before making a deposit. This information is available on the Deposit Page to clarify the requirements.

Also, you can find our detailed explanation about the minimum deposit amount in the relevant section of this article: Fail to reach the minimum deposit amount

If you have any more questions or need further assistance, please feel free to contact us. Our support team is available to help you.

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Quote from: BitMaxz on August 29, 2024, 04:57:21 PM

This is how they scam me I think I'm going to move to another exchange which is way more better than OKX.

I am not an OKX user yet, but thanks for advising us. I think you are not alone. Many traders may have deposited to OKX without awareness of the minimum deposit. They've lost it the way they do; sorry for your loss, but they should change this as it's hard to lose your coins this way.
I'm aware of casinos doing this, but not on exchanges I use; with this, we have to double-check before sending.

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Quote from: Charles-Tim on August 30, 2024, 02:30:47 AM

Quote from: tabas on August 30, 2024, 02:09:28 AM

Although it's not a scam though but out of disappointment, we'd really say that they're a scam by doing this. But it's best to avoid any exchange that we think isn't fair with the deposits/withdrawals most especially the fees when they go against our standards.

Also on the exchange, if you click on deposit, you will see the minimum amount that you can deposit. But still I see this as scam because many people are being victims by sending lower amount. OKX needs to change the minimum deposit to a small amount of BTC just like other exchanges do.

Yeah, it's visible upon depositing but sometimes what traders do is they save their addresses somewhere on their PCs/smartphones and just do the deposit without checking the actual minimum amount on their accounts.

Quote from: Charles-Tim on August 30, 2024, 02:30:47 AM

Quote from: tabas on August 30, 2024, 02:09:28 AM

I do not understand them saying that you can't top up the amount that you have deposited on them with your account and btc address where, it is yours to deposit more through that since the address won't change at all. What kind of rules is that, I haven't experienced something like this at least not from any of these cexs.

What I think he meant is that he deposited 0.001 BTC to see if the former transaction that was not up to the minimum deposit would be seen on his exchange account but he did not see it.

Yeah, thanks I understand that when he asked the support about adding more they didn't say a thing and said it's not possible. I guess this has something to do with their system or so but they should have given him a better explanation about it.

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Quote from: tabas on August 30, 2024, 02:09:28 AM

Although it's not a scam though but out of disappointment, we'd really say that they're a scam by doing this. But it's best to avoid any exchange that we think isn't fair with the deposits/withdrawals most especially the fees when they go against our standards.

Also on the exchange, if you click on deposit, you will see the minimum amount that you can deposit. But still I see this as scam because many people are being victims by sending lower amount. OKX needs to change the minimum deposit to a small amount of BTC just like other exchanges do.

Quote from: tabas on August 30, 2024, 02:09:28 AM

Quote from: BitMaxz on August 29, 2024, 05:41:15 PM

I tried to ask them about adding more but they said it won't still be credited only the above minimum will be credited. I tried to send 0.001 but no it wasn't credited.

I do not understand them saying that you can't top up the amount that you have deposited on them with your account and btc address where, it is yours to deposit more through that since the address won't change at all. What kind of rules is that, I haven't experienced something like this at least not from any of these cexs.

What I think he meant is that he deposited 0.001 BTC to see if the former transaction that was not up to the minimum deposit would be seen on his exchange account but he did not see it.

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Quote from: BitMaxz on August 29, 2024, 05:41:15 PM

The bad thing is how many people will fall for this I'm sure that's the way they scam people and make easy bucks. They think it's not worth refunding how about in the future?

Although it's not a scam though but out of disappointment, we'd really say that they're a scam by doing this. But it's best to avoid any exchange that we think isn't fair with the deposits/withdrawals most especially the fees when they go against our standards.

Quote from: BitMaxz on August 29, 2024, 05:41:15 PM

I tried to ask them about adding more but they said it won't still be credited only the above minimum will be credited. I tried to send 0.001 but no it wasn't credited.

I do not understand them saying that you can't top up the amount that you have deposited on them with your account and btc address where, it is yours to deposit more through that since the address won't change at all. What kind of rules is that, I haven't experienced something like this at least not from any of these cexs.

BitMaxz

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Quote from: Charles-Tim on August 29, 2024, 05:51:47 PM

Another good side of OKX is that it has one of the lowest withdrawal fee for bitcoin. The withdrawal fee is changing very fast with the mempool. Most other well known exchanges charge high amount of bitcoin withdrawal fee If compared with OKX.

Yeah, I agree but I don't usually withdraw BTC from exchanges I trade them to other coins to get more lesser fees and use other networks.

Maybe in the future, if I'm gonna buy BTC I'll buy USDT first from another exchange and move them to OKX only to buy and withdraw BTC from them because of the lesser transaction fees.
Not only the withdrawal fees are good they also have better trading fees on futures which is another thing that I want from them but decided to move to another exchange because I don't want the exchange to get more fees from me.

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Quote from: BitMaxz on August 29, 2024, 05:41:15 PM

The only reason why I stay using OKX is because the P2P rates are better than the Binance exchange.

Another good side of OKX is that it has one of the lowest withdrawal fee for bitcoin. The withdrawal fee is changing very fast with the mempool. Most other well known exchanges charge high amount of bitcoin withdrawal fee If compared with OKX.

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The bad thing is how many people will fall for this I'm sure that's the way they scam people and make easy bucks. They think it's not worth refunding how about in the future?

Quote from: robelneo on August 29, 2024, 05:22:28 PM

After my experience, I always make sure about the minimum deposit and the address I would not want to experience this again no one would.

I am thinking about to stop using them I can still able to trade with other exchanges with a better offer with a lower minimum Binance, bybit and bitget I decided to switch to Bitget or Binance. The only reason why I stay using OKX is because the P2P rates are better than the Binance exchange.

Quote from: logfiles on August 29, 2024, 05:39:29 PM

Before making a deposit into an exchange, I always pay attention to the minimum deposit amount, minimum withdrawal amount and the withdrawal fees to avoid such scenarios. Have you tried to ask them that if you added more BTC to the deposit address, they would then credit your account the total amount of BTC which was deposited, including the amount that did not meet the minimum deposit requirement?

Yeah, I know the minimum deposit it was an accident that I sent BTC at below minimum because I didn't know that one of the UTXOs was frozen and forgot to unfreeze them.

I tried to ask them about adding more but they said it won't still be credited only the above minimum will be credited. I tried to send 0.001 but no it wasn't credited.

Topic: OKX minimum deposit non refundable. (Read 287 times)