Pages:
Author

Topic: Old blockchain.info wallet from 2014 and before -16,17,19 words precovery phrase (Read 1366 times)

newbie
Activity: 19
Merit: 3
Well I'm still waiting for a response from Blockchain so it seems like they are ignoring me know. I sent another message to chase them up yesterday but still nothing.
legendary
Activity: 2646
Merit: 1423
Thanks very much for your continued support. Smiley

I have sent a message to Blockchain using your text and including dates etc.

I will let you know their response.


Excellent!
It will be very interesting what they will answer.?
 In general, many early adopters of Bitcoin and cryptocurrencies are interested in the question of how problematic it is to receive archived copies of Wallet.aes.json from Blockchain.com, which were registered back in the days when the service was Blockchain.info.  Having looked at some posts in the topics on our forum on this topic, I still don’t understand how difficult it is to get archived files from support at Blockchain.com.  Huh





Having also looked at discussions on interaction with Blockchain.com support, I discovered that, for example, this user Vodka131 writes that he received his Wallet.aes.json from Blockchain.com.  
But it is not clear how realistic it is to get from them exactly the first source files Wallet.aes.json from their archived data.

Hi all.
Old user here, used another account but seems I lost it .
Anyway. I would like some kind of help.
Got a wallet backup from Blockchain.
I only have the file  wallet.aes.json
And the wallet identifier redirects me to dead end..
(Blockchain.com site saying the page I look doesn't exist)

I managed to log on Blockchain site. Seems I got wallet id. Got the backup file.

What next? I am clueless.. links don't work.. multibit ...(does it even exist anymore..)
Holy 🐮

Any info help will be appreciated 👍
Thanks 🙏
newbie
Activity: 19
Merit: 3
Thanks very much for your continued support. Smiley

I have sent a message to Blockchain using your text and including dates etc.

I will let you know their response.

legendary
Activity: 2646
Merit: 1423
So I replied to them in a more stern manner this time and once again asked for the email to be changed back to the set-up email. This is their response:
.......
So now I have no idea what to do, I guess I try their complaints line?

I would simply write them something like this:

   
    Hello there, 

    I have an email address that I used in 2014 (15,16?) when I first registered my wallet in Blockchain.info. (__@__. ___) (If you remember the exact date of registration, you need to write it down).
   I also have the ID of this wallet ___-_-_-___
   I know the password I used when registering this wallet.
   The source file of this wallet Wallet.aes.json of this wallet was not copied and saved by me in a timely manner.
   However, I believe that an archived backup copy of my wallet's Wallet.aes.json file was saved by your service, since according to your public document (https://www.blockchain.com/en/learning-portal/how-it-works/):
 "We've Got Your Back(up)
 “Your encrypted wallet is automatically backed up to our servers.  To safely store your wallet, we add another layer of security by encrypting your wallet a second time.  Securely storing your wallet on our servers ensures that you can access your wallet from any (and all) of your different devices.”

    Based on the information presented above, I ask you to send to my above email an archived backup copy of the file Wallet.aes.json of my wallet ID __-_-_-___ (dated 00.00.2014(15)(16?)

Best,


And very interested to see what they answer.

newbie
Activity: 19
Merit: 3
So I replied to them in a more stern manner this time and once again asked for the email to be changed back to the set-up email. This is their response:


Thank you for your message.
 
I am afraid that no manager can resolve this, as we have been telling you, our wallets are non-custodial, we are unable to make the change you are asking us to do. We cannot change its email address as your wallet is non-custodial only.
 
Additionally, if there is an email change that you may not have done, it means that this account has been compromised, a third party may gained access to it and in turn changed its email address and even likely its login password that we cannot know of. What we have been telling you is that there is noting else we can do to assist you when it comes to regaining access into that account which account has not been accessed for multiple years now.
 
We cannot also know if there are any funds held within that account either.

As a non-custodial wallet provider, we do not have access to or knowledge of the addresses within users' DeFi Wallets, nor do we have access to users' funds within those wallets in any way. This helps protect our users' security and funds from malicious parties; however, it also means that we have limited information about them.

You can learn more about how our wallet functions with the information below. Sorry that we could not be of more help.
https://www.blockchain.com/learning-portal/how-it-works
https://www.youtube.com/watch?v=wOzqspulYf0
 
Mike | Blockchain.com Support




So now I have no idea what to do, I guess I try their complaints line?


newbie
Activity: 19
Merit: 3
Thank you for your reply.

Yes, if they could send me the file then that would work as I have the set up password.

Earlier in the correspondence i sent them the wallet ID. This is when they responded by saying the email address attached to it was a different one. So I guess if they have found the wallet then the Wallet.aes.json is there also?

If they could just revert the email back to the set up one, this would solve it. I guess the only thing is that if someone else has entered the file then they may have changed the password?

Yes it's frustrating as I have literally all of the security info. It's just the email that has changed. I'm thinking that something happened during that period around 2016, and it could easily be an error by Blockchain.

I'll send them another email and let you know what happens.
legendary
Activity: 2646
Merit: 1423
Ok so this is the response I got back from Blockchain:

Hello,
 
As we wrote, unfortunately we are unable to help recover or reset passwords......


So I've sent a total of 18 emails so far.
.....
I also think that 18 of your letters is too many and it’s too annoying. 

But I would try to continue correspondence with them and start asking or maybe persistently demanding that support send you an archived backup Wallet.aes.json (created when registering your wallet) for your ID by email.  Judging by what they wrote in their documents, they probably have these files in their database archives.  But of course you need to know your password that you used when creating your wallet. 
I think it's just quite laborious to search for these archived backup files, and it's easier for them to write you and all other users the same type of formal answers that don't solve the user's problem.  But I don’t know, of course, when they backed up their databases. 
I would also start referring to consumer protection legislation.  If you have cryptocurrency in your account, then the lack of access to it due to the fault of the service is clearly an offense on the part of this service. 

This is how I would act. 

And we also need to ask our forum users if they know of cases when Blockchain.com support sent them archived copies of Wallet.aes.json?
newbie
Activity: 19
Merit: 3
Ok so this is the response I got back from Blockchain:

Hello,
 
As we wrote, unfortunately we are unable to help recover or reset passwords. This is not a matter of policy but simply that it is impossible for us to reset a wallet's password due to the way the file encryption is designed. Please try every possible password combination you may have used.
 
You can use the legacy mnemonic to reveal the password at the time of recovery phrase creation here,
https://login.blockchain.com/wallet/recover-wallet  Keep in mind the mnemonic recovery phrase only reveals the password at the time of phrase creation, if the wallet’s password has been changed since the recovery phrase was created then the information it provides may be inaccurate and out of date.
 
The older version of our wallet has been discontinued. This transition period was ongoing throughout most of 2016, and now upgrading your wallet to the latest version is required to access funds.
 
Wallet.aes.json backups can be imported here: https://login.blockchain.com/wallet/import-wallet . Please note, this process does require the correct wallet password in order to decrypt the file.
 
If you do not have the correct password or an accurate recovery phrase, then access to the wallet and any funds it may contain has been lost.
 
You can read more about how our Blockchain digital currency wallet works - https://www.blockchain.com/learning-portal/how-it-works



So I've sent a total of 18 emails so far. On virtually all of them I have spelled out that I have the ID, password and mnemonic code. Yet his first line is "As we wrote, unfortunately we are unable to help recover or reset passwords"

I am losing the will to live lol.

I am thinking that maybe the email change has something to do with the transition of the wallets in 2016? I have no idea. All I need is for them to change the email back to the original one used for the set up.

I just can't believe the ineptitute of the helpline staff. Should I just send a message to their complaints line at this stage?


newbie
Activity: 19
Merit: 3
Yes that's true, though i won't give up.

Their answers are very much robotic, copy and paste.

It's shocking really that company who hold the keys to so many peoples money / life savings/ fortunes, are so apathetic and blase about it.

Banks get a bad press but they are leagues ahead.


legendary
Activity: 2646
Merit: 1423
Thanks for your advice guys.

I have sent the following email to Blockchain:



Hi Mike,
.......


I see you very politely write a letter in support of Blockchain.com. Smiley

 I also started to communicate with them politely, but when I went to the 5th or 6th useless and stupid answer, my nerves could not stand it, my letters became rude and demanding. 

In my opinion, the support team has a special technology to write the first 5-7 answers about nothing at all and do nothing.  Perhaps the problem applicant will get tired of this and he himself will be left behind forever with his problem.  Especially when he has a couple of dollars, or a couple of tens of dollars in his account.   Smiley
newbie
Activity: 19
Merit: 3
Thanks for your advice guys.

I have sent the following email to Blockchain:



Hi Mike,

As you can imagine, I’m very frustrated about not being able to gain access to my wallet as this represents a significant amount of money to me.

As I have the following information:

Set up e-mail address
Confirmation email from Blockchian.com for set up
Wallet ID
Password
17 word mnemonic code (17 as it was set up in 2014)

This should be all the information I need and the apparent change in email address is out of my control.


The email address isn't involved in encryption as the "wallet.aes.json" file on your server can exclusively be decrypted by the password.

I am seeking advice on a crypto forum. Blockchain.com has reverted email addresses for forum members and this what I am asking for you to do.


Please could you help me to gain access to my wallet by reverting the email to the original set up email.

Your records should show this and I can provide proof as I have emails from blockchain.com to this email address.


Many Thanks,
legendary
Activity: 2338
Merit: 5297
Self-proclaimed Genius
Here is another useful post nc50lc on this topic (Wallet.aes.json)
That's only useful if he has access to the encrypted wallet file.
Without access to the email to authenticate the login, he wont be able to get it using tools that can download it from their server.

So I have the following info:
Password
"Unfortunately, we are unable to help recover or reset passwords, nor can we change back the email address of that account. This is not a matter of policy; this is due to the very way the file encryption is designed. If you’ve forgotten your password, please try every possible password combination you may have used when you created your wallet, bearing in mind punctuation and capitalization."
What's troubling in Osiris100's case is the fixation of Blockchain's support in the password (unable to reset password) despite him having access to the password.
Perhaps they are misunderstanding your query that leads them to deny any request to reset your associated email address?

As far as what the so called "very way the file encryption is designed" is concerned, the email address isn't involved in that encryption as the "wallet.aes.json" file in their server can exclusively be decrypted by the password (plus second password if set).
legendary
Activity: 2646
Merit: 1423
.....

I have no idea what to do now. Looking back at my emails from Blockchain, I had the confirmation of account set up straight away. Then in 2017 I had an email asking me to confirm my email (I can't remember seeing this at the time so I assume that I didn't) Then finally I had one in 2018 which was a news letter. If the account has become de-activated, would it have been linked to another email address? Any ideas what to do?

Actually, what Blockchain.com support writes about is that if you yourself did not change the email address to confirm login to your account, but this email address has been changed, it means that someone did it and the wallet is definitely compromised.  
And of course you can’t use it even if you still get access to it.

 In your case, I would try the following course of action.  

If you know for sure that it was from your currently working email address that the wallet was registered, then you can continue corresponding with support and invite them to send you an archived backup copy of the Wallet.aes.json file (by the way, if you don’t know the .  aes. means that the file is encrypted in this case with a password that you yourself created during the initial registration of your wallet).
 The Blockchain.com service has a tool for importing Wallet.aes.json using this password, known only to you. (https://login.blockchain.com/wallet/import-wallet)
 After such decryption, you will be able to find out the privatekey of your account.  And accordingly gain access to this account.
 However, it may be difficult to ask support to send you this file.  It really is possible.  Here I don’t know how user-friendly they are.  Their arguments may also be logical and consist in the fact that such sending of the Wallet.aes.json file is also partly a violation of the security protocol.  Due to possible hacking of your email address.
 But still, it is precisely this way of solving the problem that I would move on.

 Here are some more useful links to Blockchain.com documents for communicating with support and for a substantive, reasoned discussion of your rights as a consumer of the services of this service

https://www.blockchain.com/en/legal/terms

https://www.blockchain.com/en/legal/privacy

https://www.blockchain.com/en/learning-portal/how-it-works/


Here is another useful post nc50lc on this topic (Wallet.aes.json)

https://bitcointalksearch.org/topic/m.63278032

newbie
Activity: 19
Merit: 3
This is the response from Blockchain. I re-iterated that I had the original email address and would like the current email (which i don't recognise) to be changed back:

Hello,
 
Thank you for your message and I am sorry to hear about this. If there is an email change that may have performed in your account that you do not recognize then your account should be considered as compromised and it should be no longer used.
 
Unfortunately, we are unable to help recover or reset passwords, nor can we change back the email address of that account. This is not a matter of policy; this is due to the very way the file encryption is designed. If you’ve forgotten your password, please try every possible password combination you may have used when you created your wallet, bearing in mind punctuation and capitalization. If your account was compromised, then I am afraid that this is likely the reason you are unable to access it.
 
If you backed up your wallet using its 12 word recovery phrase, then you can recover access to your account by clicking here or by clicking "Forgot Password" on the mobile app. If the "Continue" button is inactive or you receive an “Invalid Recovery Phrase” error, then the recovery phrase submitted is inaccurate.
 
If you do not have the correct password or an accurate recovery phrase, then access to the wallet and any funds contained in your DeFi Wallet have been lost. You can read more about how our wallet works here: How it Works | Blockchain's Non-Custodial Wallet
 
If a wallet becomes compromised, it should not be used to hold funds. You can visit https://login.blockchain.com/#/signup and create a new wallet with a new email address and a new, unique password. Before sending funds to this new wallet, complete all Security Center steps under the Basic tab. This includes verifying your email, enabling 2FA, and making a backup.
 


I have no idea what to do now. Looking back at my emails from Blockchain, I had the confirmation of account set up straight away. Then in 2017 I had an email asking me to confirm my email (I can't remember seeing this at the time so I assume that I didn't) Then finally I had one in 2018 which was a news letter. If the account has become de-activated, would it have been linked to another email address? Any ideas what to do?
legendary
Activity: 2646
Merit: 1423
Thank you for your advice.

I have asked support to change the email back to the original one used to create the wallet. I'm not sure they will as nothing has been easy so far and they seem to have no trace of this email address.

I'm being pessimistic but if I ever do get access to my wallet I suspect the contents will be gone ;-(

If someone has changed the email address they surely they would have had access.



I have no doubt that if you previously sent confirmation of your email address when registering your wallet in Blockchain.info / Blockchain.com, then this data is probably saved.  This is due to the fact that this service publicly states in its service documents that data backup is carried out in their service in the form of an archival backup copy of the Wallet.aes.json file for each new wallet. 
So they definitely have your email address. 

Please report here on this forum thread how your problem is progressing.
 I think this is important and relevant for many users, especially among old forum users.
newbie
Activity: 19
Merit: 3
Thank you for your advice.

I have asked support to change the email back to the original one used to create the wallet. I'm not sure they will as nothing has been easy so far and they seem to have no trace of this email address.

I'm being pessimistic but if I ever do get access to my wallet I suspect the contents will be gone ;-(

If someone has changed the email address they surely they would have had access.


legendary
Activity: 2646
Merit: 1423

So I have the following info:

Original email address used to set up the wallet
Wallet Identifier
Password
17 word phrase

Yet despite this, they are offering zero help to access my own wallet.

Massively frustrated.

In fact, this data should have been processed by Blockchain.com support so that you could restore access to this wallet.

 And immediately after this you will be able to find out private key of your address and you will be able to use the address from another compatible wallet, for example Electrum.  And forget about Blockchain.com as a “bad dream”. 

When I started corresponding with their support, I had the same data that you wrote, and I also knew exactly the date of creation of my wallet. 
And as a result, everything worked out.
 I would encourage you to continue to press Blockchain.com support for an adequate response to resolve your issue. 

By the way, I corresponded with them, sending them about 7-8 of my requests, including quotes from legislation (GDPR).  And accordingly, they also answered me 7-8 times.  At some point in the correspondence, they informed me that they had forwarded the question to technical specialists.  And after that it was decided.  In the original wallet, technical specialists replaced the email address with a new one.
newbie
Activity: 19
Merit: 3
To be honest, dealing with Blockchain.com support is like hitting my head against a wall.

It also seems crazy that when you change the email address for the wallet, that confirmation isn't sent to the original email address. Basically there is no way of knowing that someone has hacked your wallet.

Although I have given the email address used to set up the wallet, they don't seem to have the ability to track this. What I need is for them to change the email back to the original one but I don't think they will.

They have advised me (via a lot of cut and paste paragraphs) to set up a new wallet, give them evidence that I think the original wallet is compromised, then transfer contents from the old wallet to the new one.


How am I going to do that when:

1 I don't have access to the original one
 
2 The contents of the original wallet are almost certainly gone!


So I have the following info:

Original email address used to set up the wallet
Wallet Identifier
Password
17 word phrase

Yet despite this, they are offering zero help to access my own wallet.

Massively frustrated.



legendary
Activity: 2646
Merit: 1423
I checked my emails from Blockchain and there were none to report a change in email address.

I'll report as hacked and see what happens.

In my opinion, when I changed the email address in my Blockchain.com account to a new one, no message was sent to the old address.  Apparently, according to their algorithm, you just needed to confirm the new email by tapping the confirmation icon in the incoming letter from Blockchain.com to the new email address.  So that’s probably why you don’t have a warning about changing your email address in your old mailbox.

  But we are all interested in how users contact Blockchain.com support.
  Please write later what you got from them.  Were you able to restore access to your wallet?
newbie
Activity: 19
Merit: 3
I checked my emails from Blockchain and there were none to report a change in email address.

I'll report as hacked and see what happens.
Pages:
Jump to: