Apparently, you'll have to be "persuasive" with backing from legal papers, law etc.
If you're willing to comply with their "requests" (KYC, AML and stuffs), it may be the straightforward way to set a new associated email to your wallet.
But as you can see in his experiment, there are ways to circumvent those privacy-breaking requirements.
firstly, I knew exactly the email address that was confirmed through the reply link in the letter from Blockchain.info at the moment when I registered the wallet in 2015.
Secondly, this email address has become non-working, you cannot send a letter to it, the delivery system is being abandoned (if you delete the email address completely, then this will happen, if it is forgotten and the password is lost, then this will apparently be more difficult).
Third: I knew exactly the date the wallet was created.
So: my request to Blockchain.com support was simply to change the email address to confirm login to the account, which was created in 2015.
I did not submit any personal information to Blockchain.com support.
I sent them only the old, non-working email address, the date the wallet was created, and a new email address to replace it and confirm login to the account.
I also sent a large text in support stating that their request for personal data violates the current legislation of both the Cayman Islands and the European Union and violates my right to privacy and my right as a consumer of their services (since they refused access to the wallet on which could be my money).
After that, they stopped asking for personal information and told me that they had transferred the issue of replacing the email to their technical service.
After that, I was able to log into my wallet after confirmation via a new email.
And one more thing: if you have 17 words, then you have information about the wallet ID and you know the login password. This data is enough to enter the wallet after confirmation using the link in the incoming letter from Blockchain.com.
I will be sincerely glad if my post somehow helps you gain access to your old wallet.
Brilliant! Thanks for your efforts and sharing!
I have, as many it seems, almost the exact same problem, except I have lost my recovery mnemonic.
I have:
-The Wallet Identifier
-The Password
-The main Bitcoin address witch shows the unsent output not moved ever since wallet creation in 2014
-The email account
Now regarding the email account, it's one that expired unfort. due to not using it.
So when I logged in, it sends the authorization email to it and waits for confirmation.
(I later realized Blockchain.com always "confirms" or acts as if the credentials where entered correctly, you can enter any password, email or wallet ID without it producing an error message (i.E. it gives you no hint that you have entered an invalid data point, which I guess is good opsec practice regarding hacking, but sucks to rule out data entry errors on the legit users side.)
I managed to contact the email company and reactivate that ol' email address after paying a fee.
"Yey" I celebrated, ordering that Lambo in my head thinking I solved the problem.
Unfort. still no authorization emails from formerly owned by Roger Ver's shitshow webwallet.
So after scouring the web and all the horrible complaints regarding Blockchain.com (formerly .info's) support / service, I attempted contacting the support.
I had the exact same experience as you and many here, regarding re-accessing an old wallet where the authorization emails never arrive.
Unfort. I don't have the darn mnemonic although I have written down all the other data meticulously for many other old online wallets.
I provided all the info I had;
-The wallet ID
-the first transaction i.E. the wallet creation date
-the transaction numb er
-the last access date
-(i didn't have the ip address I accessed the wallet from - I mean like who would wtf)
-I didn't sign up with an sms
First they gave me the run around with suggesting again to recover with the seed words and trying every imaginable password variation, as well as the check your spam folder, white list Blockchain.com and case sensitive email address entry etc.
But again, I don't have my mnemonic, the retarded Blockchain.com one from around 2014 that generates the seed from the password length and I had a very long one so probably way over 20-30 words (as confirmed by other wallets I still have in my records).
So finally a support agent wrote me this:
"After reviewing your account, we have determined that it is a non-custodial account that has not been verified in our system. As a result, you are not receiving the email because there are no custodial balances associated with it."
SERIOUSLY?
Also they suggested to use an external Crypto Asset Recovery firm:
"If you don’t have your password or Secret Recovery Phrase and believe the funds within your wallet are over $500, we suggest contacting our partners at Crypto Asset Recovery by filling out this form. They specialize in helping users regain access to their self-custody crypto wallets."
-I might try this but they take a handsome 20% fee.
-I guess I might give the legal notice angle a try, although not sure on how exactly to go about it yet...
Also since the mnemonic is generated by the password (and the wallet identifier??) is there no way to re-calculate the words from the password and the wallet ID or however it's done? i.E. in the exact way Blockchain.com generated the seed words in the first place?
Thanks for any ideas, suggestions and further experience with the Blockchain.com support! Much appreciated!
Cheers and congrats lads on the Bitcoin price! Pamp it! 66K and to the moon!
B&R