Good day to everyone!
First of all I'd like to say that we are impressed by your attention and it warms our hearts. Probably we won't be able to answer all your messages, but we'll take it all into consideration.
welcome to the forum, I didn't see the TOS on your site, but I would like to suggest that you put the TOS on your site in a very summarized way so that it doesn't tire the reading and and don't make people lazy when they read, long texts tend to get tired, this has happened to many people, I also want to know the following:
- in your casino will you charge KYC?
- do you intend to add sports betting and more games in the future or are you going to keep everything as it is?
KYC is mandatory as we are an absolutely white and official casino. However, we try to maintain a reasonable policy towards our users and not torturing them where it is not necessary. Of course, in all doubtful cases, we will request maximum information to clarify the situation.
Here and below, regarding certain KYC provisions, we would like to note that the declaration of the possibility of requesting this or that information does not mean that such information will certainly be requested, but in some cases we reserve the right to do so. For example, withdrawing funds from a casino position is undoubtedly a much more risky operation than a deposit. We believe that other users will also be calmer if it is on the withdrawal of funds that we reserve the right to additionally verify the purity of the user's intentions.
As for additional fees - for example, in some cases, the deposit will be made through third-party services, where we cannot control all the costs associated with the transfer.
In any case, these are all special cases, and in situations where you have doubts, please do not hesitate to contact support.
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Sports betting is in our plans, but in terms of casino operation it is more expensive part, so we can start it only we are sure our casino business works good enough so we can diversify it. Anyway, it's in our plans, we already negotiate with some potential suppliers, hope to make it in a really close future.
FYI, I am not from the United States. I am connected with a VPN, but my location is not in the United States. I checked my IP to check that I was not mistaken. Would you mind explaining VPN usage? Do you allow VPN?
Possession of a license implies certain responsibilities, including in relation to the exclusion of people from certain countries from the site due to legal restrictions. This means that we must restrict access to the site for people whose IP is determined to belong to these countries. At the same time, our options are limited, and although we formally, in accordance with policies, do not approve the use of VPNs, objectively we understand that such a restriction is currently very difficult to control. Therefore, we also rely on the conscience of users, warning them of their responsibility.
However, in any case, we ask you to write to us at
[email protected] if the problem persists. We'll try to figure out why.
You got him wrong. He will have a pop up to show the policy and of course there will be a page but there will be option to download the policy page too. It doesn’t need they have to download to read them.
Also, they must send the update to the email because if some of the old gamblers on their platform claim they don't know about the policy update, OldChief won't be able to prove that. You can't simply say we have updated the policies. It’s a MUST to send email when you update policy of your casinos so that gamblers know what they are going to face.
Essense in a nutshell!
Policies , T&C are something that many gamblers ignore when it nicely embedded on the website. Players feel too busy or consider it unnecessary, but it is when there is dispute that gamblers will fall back to it. My point is that if it is difficult to gamblers to read the policies when it is on website, just consider it that many will not read the one that will need downloading or sending to mail.
I hate the email disturbance, I don't know how to unsubscribe for betfury emails, I know I didn't subscribe for it, but upon signing up, they are spamming my inbox like shit.
Welcome to the forum, I see others are praising your site design. I will visit it and check out some selections. Good to know you have gotten copper membership and improve your Ann thread. Let's wait if you will include more betting options in 10days time as you said.
I wish you success.
We don't know who is betfury, but we won't fret you that much, you have our word.
Since they promised that they will create a page, I'm looking forward to an option where I can read all their policies without downloading anything, it's better to be safe than sorry, I don't buy the alibis that their files are clean if they tell us its clean.
Fair enough, we promised - we must keep our word. It will be soon, we'll let you know.
