We would like to announce that account hold on user Get_Money has been lifted.
After careful inspection of this situation we have lifted the hold on user’s initial deposit as well as the winnings. User Get_Money can now access and withdraw his/her account on FortuneJack and claim winnings to the fullest. In total
54.98 BTC.
For the past couple of days many questions have been asked and many allegations have been made towards our casino, while it is understandable that similar situations often cast doubt, community should also understand that as a professional crypto casino, we are obliged to take some security precautions in order to make sure that our system is 100% secure and fair.
As a result of fraud investigation, no proof has been found that user Get_Money played and won in an unlawful and/or fraudulent way. Therefore, we would like to congratulate the winner and apologize for a delayed investigation.
We do realize that such cases should be handled much faster and we assure you that we will try our best to increase the effectiveness of handling such situations, but you as users should also understand that fraud protection is a crucial part of any professional casino operation and it cannot and will not be eliminated.
Let us state the questionable facts that led to this fraud investigation:
1. User played 3300 hands with 1200 loosing and 1100 winning stakes, got 2200% of profit over his initial deposit within 20 hours of playing. So he knew exactly when to bet high and when low.
2. While checking IP addresses, we concluded he was playing via VPN or Proxy server, as we had 4 different country IP’s listed in our database. User described his VPN decision as his privacy concern, while his emails stated name, middle name and surname fully (most probably fake)
3. User started playing with 2 BTC and low bets (0.05) and had a quite rapid rise to 17 BTC. We are not saying it is a fraud but fraud team HAS to look into this kind of bets, it is a requirement which some people fail to understand.
4. Again, individually none of these facts are enough for fraud inspections, but these facts combined together with minor ones like: specific wallet for gambling on FortuneJack, being a high roller with no bitcointalk account (and then suddenly registering), raised the need for fraud inspection.
We could not exclude the possibility of player knowing the card outcome before cards were dealt. We had to check our system for possible bugs and glitches. Lots of people criticizing FortuneJack are not familiar with casino operations and will never understand standards behind it, but we want to assure you that we acted following all international standards of fraud protection.
Since its foundation FortuneJack has been dedicated to bringing highest standards of professionalism and fairness to the crypto-currency gambling industry and we won’t accept unfair allegations from people who have 0 knowledge in the subject and have more trust in the user who registered several days ago than in a brand that never had a single issue with the community before.
Finally, to close this issue we congratulate the winner and apologize for delay in handling this situation. We are open to any additional questions you might have.
FortuneJack Management Team
