Passed KYC from "prohibited country" on MEXC?

Potato Chips

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Quote from: albon on August 01, 2024, 04:06:56 PM

I contacted the live support chat on their official website, and I have attached [our conversation] for you to review. He advised me not to use MEXC when residing in Canada since Canada is an unsupported region, and he sent me a link to their Terms.

LOL. all these different answers from support team makes my head hurt. As it stands, op is better off basing their decision on the tos they agreed with regardless if some support agent tells them it's okay as these employees are one step away from making a mistake lol.

Quote from: albon on August 01, 2024, 04:06:56 PM

Frankly, I see that MEXC is one of the worst CEXs that I have used in the past; also, take a look at its current ratings on Trustpilot.

Tbf, most reputed exchanges I've seen in truspilot have poor metrics as well. It's probably trustpilot being trustpilot.

albon

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Quote from: Sir_Cheer on July 18, 2024, 08:49:27 PM

Welp, here's the conversation I just had with MEXC. Whats the verdict here?
https://ibb.co/4MpWvQn

I contacted the live support chat on their official website, and I have attached [our conversation] for you to review. He advised me not to use MEXC when residing in Canada since Canada is an unsupported region, and he sent me a link to their Terms.

I see that since they have not updated it since 2023, this means that they have not changed their decisions regarding banned countries. He could not answer my question as you passed KYC and reside in one of the unsupported countries. I said that their KYC system might have a flaw or be inaccurate. Also, this conflict of opinions between their customer support service may indicate inefficiency, so I echo the advice of other members who recommended avoiding this exchange.. Frankly, I see that MEXC is one of the worst CEXs that I have used in the past; also, take a look at its current ratings on Trustpilot.

NotATether

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Quote from: philipma1957 on July 18, 2024, 08:16:35 PM

"Log In/Sign Up
Your IP and nationality indicate that you are located in a country/region where MEXC services are restricted. According to MEXC's terms of service, MEXC does not provide services to users in the country/region where you are located. If you have any questions, kindly contact MEXC Customer Service."

I'm sure because American regulation is so publicized and they are the most enforcing of their rules, it scares the exchanges into quick compliance so that's why US people see this message.

But other nations like Canada are not so tough so a sloppy compliance team of an exchange might not bother to put these notices up when there is no pressure. Especially since OP's verification was successful.

UmerIdrees

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Quote from: Z-tight on July 29, 2024, 06:31:16 PM

Quote from: Sir_Cheer on July 20, 2024, 05:51:38 PM

Before I continue trading on it, I'm going to make sure everything is clear, and log screenshots and all else. As well, I'm going to make sure that I don't do futures. Spot only. I've heard futures puts you in the crosshairs of any exchange

I know you are trying to get everything clear and figured out, so you don't get rekt later, which is great on your own part. However, take note that centralized exchanges can operate in a certain kind of funny way, you may be told that it is dependent on your province in Canada right now, but sometime later they can still confiscate your funds for using their service from a prohibited country, except you really want to use this exchange, i recommend you just leave it and use another that is clearly accepted in your country.

Also, i think that MEXC is one of those exchanges that allows you to use the exchange without KYC so what is the point of doing a KYC with a country which has some ambiguity? Better you tha exchange without KYC and i hope his trading volume will be within the limits of a KYC-Free account.

Quote from: Sir_Cheer on July 18, 2024, 08:49:27 PM

Welp, here's the conversation I just had with MEXC. Whats the verdict here?
https://ibb.co/4MpWvQn

Since you have already done the KYC and using this exchange, better to keep this conversation safe, so in future if they try to block your account, you have some evidence showing that it was allowed by the MEXC representative.

Z-tight

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Quote from: Sir_Cheer on July 20, 2024, 05:51:38 PM

Before I continue trading on it, I'm going to make sure everything is clear, and log screenshots and all else. As well, I'm going to make sure that I don't do futures. Spot only. I've heard futures puts you in the crosshairs of any exchange

I know you are trying to get everything clear and figured out, so you don't get rekt later, which is great on your own part. However, take note that centralized exchanges can operate in a certain kind of funny way, you may be told that it is dependent on your province in Canada right now, but sometime later they can still confiscate your funds for using their service from a prohibited country, except you really want to use this exchange, i recommend you just leave it and use another that is clearly accepted in your country.

sunsilk

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That's interesting. I thought that mexc has dropped a lot with its daily volume and that's why they have to change their terms about prohibited countries and let them trade even if that's by the book of their rules.

Here's my take here.

If they have approved your KYC and confirmed through the live chat that it's fine for you to trade and yet on the other side of their discord channel tell you not to and you're also hesitating to continue.

It is much better to find another exchange and leave it there or ask the live chat support again what the discord staff told you, it's not surprising that these departments have times that they don't properly coordinate.

EarnOnVictor

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Quote from: Sir_Cheer on July 18, 2024, 07:31:29 PM

So what is going on here? MEXC terms of use CLEARLY STIPULATES that it is not available in Canada and it is listed as a "Prohibited country". I just KYC'ed in Canada using my 100% legit, real, authentic KYC information, with real details and it said I passed KYC verification. Can someone shed some light on this?

Whoa!!! But don't celebrate yet, you might be falling for the Greek's gift. Instead of asking this question here, from those who do not have a say in MEXC, why not ask the exchange directly? This is money we are talking about, you should get to the root of this before you are relaxed. However, if I go by the way of my suspicions, I think they are luring you into a trap and when there is a sizable amount there, they will start telling you stories and lock your account, beware!

I've heard many bad stories about MEXC and they're all pointing to the fact that they are implementing cheating techniques along with their legitimate business. This is not the first time companies have done that, it's you who should be smart. By the way, must it be MEXC? Any company that doesn't accept your country should be avoided to avoid later issues.

khaled0111

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I wouldn't use their services, if I were you, until they update their ToS and state explicitly which Canada's provinces are allowed and which are prohibited.
I don't believe what their support agents said will help you much in case they decide ban your account. What matters in such cases is what's mentioned in their ToS.
See:

Quote from: https://www.mexc.com/terms

64) Entire Agreement. this Agreement constitute the entire agreement between the parties regarding use of MEXC Services and will supersede all prior written or oral agreements between the parties.

Potato Chips

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Quote from: Sir_Cheer on July 20, 2024, 05:51:38 PM

Also, my other thought is..... when I submitted documentation for KYC verification, there is a person on the other end who receives it and manually reviews the information and says approved or declined. My documentation very clearly states my country and province.

Typically with CEx's, manual verification applies on special cases e.g. acc was flagged because such process takes time and global exchanges gets a ton of applications which essentially could hamper the exchange performance if all verifications are manual.

Normally, identity verifications are automated by a verification software -- you may have seen some cases where their kyc were approved in just a couple of minutes or seconds lol. TBH, I've never regarded these softwares as highly accurate... even human checks are also open for mistakes.

Sir_Cheer

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Quote from: BitMaxz on July 20, 2024, 04:48:09 PM

Even if it's a province dependant it is still pretty risky if they don't change their terms and tell other Canadian users that some provinces in Canada are supported.
This is the same case for Canadian users on Bitget he passed the KYC and was able to trade but they usually received emails from the support that told them their country was restricted. However, even it is restricted they can still able to trade without any problem. Today is ok you can trade but how about after a few weeks until you deposit a big amount your account might end up prohibited or locked and can't able to withdraw. This is just my advice better not to trade with them unless you can afford to lose that is not a wise idea to lose your assets it's better to be safe than sorry.

Ya know, that's what I need to drill down on..... is why this has not been made clear in the terms of use, and what is really going on. Also, my other thought is..... when I submitted documentation for KYC verification, there is a person on the other end who receives it and manually reviews the information and says approved or declined. My documentation very clearly states my country and province. They approved it, so I don't know if the ToU is unclear, or outdated, or what the situation is. Before I continue trading on it, I'm going to make sure everything is clear, and log screenshots and all else. As well, I'm going to make sure that I don't do futures. Spot only. I've heard futures puts you in the crosshairs of any exchange

BitMaxz

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Quote from: Sir_Cheer on July 20, 2024, 02:43:51 PM

I talked to one of their staff on Discord who has an admin role who explained it to me. It's in one of my most recent replies to this thread. It's province dependant

Even if it's a province dependant it is still pretty risky if they don't change their terms and tell other Canadian users that some provinces in Canada are supported.
This is the same case for Canadian users on Bitget he passed the KYC and was able to trade but they usually received emails from the support that told them their country was restricted. However, even it is restricted they can still able to trade without any problem.

Today is ok you can trade but how about after a few weeks until you deposit a big amount your account might end up prohibited or locked and can't able to withdraw.
This is just my advice better not to trade with them unless you can afford to lose that is not a wise idea to lose your assets it's better to be safe than sorry.

Sir_Cheer

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Quote from: Darker45 on July 20, 2024, 12:12:45 PM

LOL! I think this isn't an isolated case. Exchanges have always this tendency to be inconsistent. Nothing's surprising here. But if you're after your money's security, you better avoid exchanges which restrict you country.

You can deposit, trade, and withdraw until you can't and when you raise the concern, they can simply tell you that it's clear in their ToS that you aren't allowed to use their services, that you are in violation of their rules. As a result, your funds shall be locked. Easy money for them.

Don't even trust their chat support. I'm sure most of them didn't even read the Terms of Service. They're unfamiliar with the rules. They're just outsourced individuals who have no accounts on the exchange themselves and are working from faraway towns with minimum salaries. They can't even construct a proper sentence.

I talked to one of their staff on discord who has an admin role who explained it to me. It's in one of my most recent replies to this thread. It's province dependant

Darker45

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LOL! I think this isn't an isolated case. Exchanges have always this tendency to be inconsistent. Nothing's surprising here. But if you're after your money's security, you better avoid exchanges which restrict you country.

You can deposit, trade, and withdraw until you can't and when you raise the concern, they can simply tell you that it's clear in their ToS that you aren't allowed to use their services, that you are in violation of their rules. As a result, your funds shall be locked. Easy money for them.

Don't even trust their chat support. I'm sure most of them didn't even read the Terms of Service. They're unfamiliar with the rules. They're just outsourced individuals who have no accounts on the exchange themselves and are working from faraway towns with minimum salaries. They can't even construct a proper sentence.

Sir_Cheer

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Quote from: Potato Chips on July 19, 2024, 06:19:08 PM

Welp, it does make sense since regulation can be different in each province though it is concerning that they did not update their tos to imply exceptions. My best guess would be either they were too lazy to update their fine prints or they're secretly passing folks in their prohibited country list.

Looks like you're not the only canadian who has passed kyc, see: https://www.reddit.com/r/MEXC_official/s/DS2a9DJO9M

Ya. I thought about both of those things. I'm going to keep inquiring into the situation and see exactly what they are doing and try to figure out how the terms of use reflects what they are doing.

Xal0lex

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Quote from: Potato Chips on July 19, 2024, 06:19:08 PM

Quote from: Xal0lex on July 18, 2024, 08:56:58 PM

by the way, may I ask why you went through KYC. The exchange allows you to use its services without that. Or you are not satisfied with withdrawal of 10 BTC per day? I, for example, use the exchange without going through KYC.

Was this recent? I tried to use the exchange couple of weeks ago and was asked to KYC.

The answer to trading without kyc in their automated chat bot has also been updated to:

Quote

Unverified KYC: As shown on your page, if you have not completed KYC, you will not be able to conduct spot trading, futures trading, fiat OTC trading, or fiat P2P trading.
Primary KYC: 24-hour withdrawal limit of 80 BTC; OTC trading: Bidirectional trading limit of 100,000 USDT.

I log in to the exchange every day. But I don't use fiat and P2P in trading. I am satisfied with the limit of 10 BTC per day. And my turnover is less than 100k USDT. Yes, I occasionally get a window with a suggestion to go through KYC, but I ignore it and use the exchange without any problems.

Potato Chips

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Quote from: Xal0lex on July 18, 2024, 08:56:58 PM

by the way, may I ask why you went through KYC. The exchange allows you to use its services without that. Or you are not satisfied with withdrawal of 10 BTC per day? I, for example, use the exchange without going through KYC.

Was this recent? I tried to use the exchange couple of weeks ago and was asked to KYC.

The answer to trading without kyc in their automated chat bot has also been updated to:

Quote from: Sir_Cheer on July 19, 2024, 04:21:58 PM

Ethera has a staff role on discord so I think they are real. But I got into DMs with one of the red roled staff members on that discord server. They explained THIS to me:

https://ibb.co/pX17KJb

Welp, it does make sense since regulation can be different in each province though it is concerning that they did not update their tos to imply exceptions. My best guess would be either they were too lazy to update their fine prints or they're secretly passing folks in their prohibited country list.

Looks like you're not the only canadian who has passed kyc, see: https://www.reddit.com/r/MEXC_official/s/DS2a9DJO9M

Sir_Cheer

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Ethera has a staff role on discord so I think they are real. But I got into DMs with one of the red roled staff members on that discord server. They explained THIS to me:

https://ibb.co/pX17KJb

Xal0lex

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Quote from: Sir_Cheer on July 19, 2024, 03:09:12 AM

Welp. This is something. I went onto MEXC discord server and asked: If a Canadian citizen applies for KYC, will it be approved? .... Staff said no because Canada is a prohibited country.... yet here we are

Who is Ethera~? This is a simple user, he is not a representative of the exchange. And by the way, he also advises you to contact support. Anyway, it's up to you to decide.

Show him your correspondence with the support team. See what he says to that.

Sir_Cheer

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Welp. This is something. I went onto MEXC discord server and asked: If a Canadian citizen applies for KYC, will it be approved? .... Staff said no because Canada is a prohibited country.... yet here we are

Sir_Cheer

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Quote from: Xal0lex on July 18, 2024, 08:56:58 PM

Customer service has confirmed that you won't have any problems. So you can use the exchange. But I would still be careful, anything can happen. And by the way, may I ask why you went through KYC. The exchange allows you to use its services without that. Or you are not satisfied with withdrawal of 10 BTC per day? I, for example, use the exchange without going through KYC.

Because it didn't make sense to me that I was able to trade without KYC from a prohibited country. So I wanted to KYC because I didn't want to get fucked later. I wasn't sure what was going on. User Agreement says Canada is prohibited. So I figured that KYC would for sure fail. I was quite shocked when it approved. So I don't know why this is happening. It's very confusing. I didn't want to find my account frozen then they ask for KYC and it fails. If I do KYC first, hope it won't be an issue. I don't know

Topic: Passed KYC from "prohibited country" on MEXC? (Read 342 times)