There is a clear explanation for this and we are working to control it.
This happens all the time in bitcoin web wallet world, except other sites simply don't report it to you.
Hackers will get into accounts.
1. By hacking your email account and thus without 2FA getting into your web wallet accounts linked to your email across all bitcoin web wallets.
2. By getting your email and password from hacked databases from other wallets.
This is why 2FA is now a standard in the industry. It works and often it is the only thing that works. In fact 2FA via SMS is also now not safe as hackers have found a way to use social engineering to import carrier numbers. Use Google Auth or Authy only.
We at Paxful are at the very forefront of mainstream bitcoin and we have seen it all. Despite our warnings users refuse to use 2FA. A strong password is simply not enough. You will get hacked without 2FA. We are giving our users more and more tools and showing them their logins and ip's and more tools are coming.
Please make an effort to use 2FA.
We are not in the business of stealing a few bucks from our users wallets. We spend hours trying to get a newbie their first bitcoin. Our CEO himself spent months on the phone with women from all over the USA showing them how to get and use bitcoin. We held their hands and taught them how to copy and paste and even listened to them cry all to get them their first bitcoins. There is even a video about it.
https://www.youtube.com/watch?v=qi1rMnDINz4Do you think we would destroy their confidence in bitcoin all to steal a few bucks, when it costs us far far more in support costs just to get one of them integrated? This makes zero business sense and no common sense. Please just use 2FA.
A STRONG PASSWORD IS NOT ENOUGH IN BITCOIN LAND!!!! Because at least 1000 hackers already have your strong password that has been leaked from a hacked web wallet database with the salt hacked. This happens all the time.
Paxful is on the forefront of bitcoin for the mainstream and we know how important this is. These scam accusations happen because people REFUSE to properly secure their accounts. We can only do so much, teaching people about 2FA after they have only just leaned to copy and paste and have been using the same password for the past decade is tough but working TOGETHER we can all do it. Please help us clean all this up because the faster we do the faster bitcoin gets into real peoples hands.
Isn't that why we all got into this in the first place? To empower people?
after reading all the scam references, I am not going to refer this site.