After sent email and created support ticket, I realized that they have the worst customer service. Even though they claim to solve tickets usually in 15 minutes, i could not get a reply 15 hours yet. Whats more live chat just copy paste same message and do nothing to help me instead they forward this issue to support Department.
How long in between your deposit day and the day you played and lost your money (whole)?
Did all those stuffs happen in the same day (deposit, play, lose money and open support ticket)?
All happened same day, yesterday.
Stay away from this site. I could not get even an answer since 16 hours. Their live chat is full of bots and just copy paste same sentences instead of solving problem.
I have experienced worst casino experience in my whole life.