Topic: ♥ ♦ ♣ ♠ PlayBitcoinGames.com ♠ ♣ ♦ ♥ Casino with 27 Unique Games and Promotions! - page 57. (Read 52240 times)

Great to know, keep having fun!


I was going to notify you, seems like you were faster than me!

Thank you.  I'm going to be playing again soon it seems!


Update!  My win has appeared in my wallet now just as Domingo said it would.  playbitcoingames.com #1

Hello!

I'm glad that you are enjoying our games

Most of the cashouts are sent almost instantly (in less than 5 minutes), but in some cases they could take a bit more, as they need the manual approval of an admin for security reasons.

I have forwarded this to the team, your cashout will be approved soon!

I think your site is cool!  I tried many games but had luck with a slot machine.  I had 400 but eventually did a withdraw at 193.  My withdraw hasn't been sent yet.  It has been 12 hours and still says pending where your site says instant.  Please help.

@Teddybears

I recommend you to go to the Scam Accusation section, create a topic and provide enough proofs of what you are saying.

Remember to follow the proper format, which you can find here.

Best regards.

i don't know what point you are trying to make by saying I'm the only one that found the broken stuff.    YOU didn't even notice it. It sound like you are trying to put me at fault for pointing out the broken stuff. 

Yeah, of course you don't want to discuss this topic any longer in your promotional thread.  Who wants to play at a site with broken games that do pay out properly.   You say you've been around since Februrary 2016 and yet, straight from your mouth:


  " ...you used free spins in Space Invasion while you had money in your balance, then you were probably affected by this bug, as when the free spins were used the money was being deducted from the balance."

So how long have people been unfairly losing money on this game?  The only reason they are no longer losing money is because I pointed this out to you.  People would still be getting ripped off had so not brought it to your attention.   How many other issues are there on your site that you don't even know about l?

Please cancel my accounts at your site.  #8823 (litecoin)
and #8571 (Bitcoin).     Which I should mention, I left a message with chat to get reimbursed for the money taken during my free spins while playing with my Bitcoin account.  I have yet to hear back on that and you didn't reimburse me.   That is the quality customer service people should expect from you. 


I hope no one else points out any errors for you and they stay just as broken as they are.  Forgive your customer for trying to point out issues that makes your site kiloton amateur and untrustworthy.

Here are some photos of the errors and the multiple win lines on crime spree or whatever.  Let's be honest though, you didn't intend for multiple winning lines to ever appear.  I did laugh a little at your attempt to explain it away though. 


Pics http://imgur.com/a/pQo5V

@Teddybears

We have been online since February of 2016, and we have been in this forum for almost 2 months now.

You can check the rest of the topic, nobody else has complained about "weird" things besides you, nobody else has said anything about they being scammed or us being unfair. Our casino has definitely gained more traffic since we are here, so there surely are some players from this forum, and any of them could have already supported your claims.

There will always be bugs, in the smallest and the biggest websites, and it's not always easy to spot them, but we have been dealing with every reported bug. Some of them take more time to be solved, some of them take less time, but we have worked to solve everything and refund/reward every user. Mistakes can happen to everybody, but it's how you act upon those mistakes what defines your true value.

I don't want to further discuss this in this topic, as it's totally useless and it's just ruining the work I have been doing for the past 2 months to keep this topic as best as I can, so please, if you really think we are unfair or we are scamming our players, open a scam accusation thread and provide proof. If you are really right, I will get some red trust, which won't happen.

Regards.

I'm not going to bother replying to everything you wrote because most of it is shit.   You have a site that you made available to the public and you couldn't even bother to make sure everything worked properly.  My demands....  You gave me $5 and reimbursed me $20 that I lost unfairly because your "probably fair" game was cheating people out of money.  You were pretty much like, "Our bad for ripping you off.  Here's a five as a thank you and oh yeah, here is $20 we stole from you and wouldn't even have noticed if you hadn't brought it to our attention."   Then you decide to announce it on the forum here ONLY after I say I was going to do it for you.

So you make up rules in the fly about the two line thing on the scratcher game.   If that was supposed to happen (multiple winning lines) I think you would have mentioned it first instead of saying it would be added in on the rules "soon".  The live support (which I'm guessing is you doing that as well as posting here) had me report back the results of the tile issue for every browser on mobile that I could.  I was downloading and testing things out for you like it was my job and then you go and I am making too many demands? 

I just want people to know your shit is broken and you don't even know to what extent it is broken.    And fix your litecoin deposit issue as well.   Why can't you fix it to where your software counts up the confirmations as they happen on chain?  Everyone else can manage that fine but  playbitcoingames is the only gambling/casino site where s deposit can have 13 freaking confirmations on chain but you still show it as 1.m

Just this month (since 6/1/17) ice deposited over the equivalent of $340USD on your site and pointed out any issues I have found with your site.   The fact that you call me demanding because I asked  for a follow up on the some of the broken things I found and some additional compensation for pointing them out says a lot about you and your site and what people should expect if they run into anything out of the norm when playing at playbitcoingames.com

Hello Teddybears.


As I told you via Private Message, we have a small team right now, so this kind of issues sometimes takes more time to be solved.

The problems you reported were about Crime Night:

1) The problem with the game when you play on mobile is not that big and doesn't affect the user in any negative way, that problem will be solved when we optimize the game for mobile, or sooner if it's possible. If you think this really affects the player, please provide some kind of proof.

2) The other thing is not a problem, the game is supposed to work in that way. When you get 2 lines in the same game, just the biggest one is paid, and if the 2 lines are the same just one of them is paid. That will be clearly stated in the game the next few days (possibly from tomorrow), we apologize for that if it wasn't clear before.

So, there is no need to disable the game as it's working perfectly and nobody is losing money there. We disabled Space Invasion because there was a problem there affecting the users, and it was already solved and the necessary refunds will be made, as I stated in the post above yours.

Please, if you are not totally sure about this kind of things, at least don't say that we are scamming people with the game, as we definitely are not, just tell me about the problem and I will quickly check if you are right or you are not.


There is absolutely no lack of communication from the support team, most of the issues are solved by our live support team very quickly, just some cases like yours sometimes take more time, as they require the programmers to look into the problem and fix it, and we don't have a big team right now (we should be able to increase our team in the following months).

The support team always reply nicely to you and has been doing it 2-3 times per day for weeks now.

We always try to reward players in any possible way, and we have rewarded you too a couple of times. We care about the bug reports and we really appreciate them and try to compensate them, but right now we can't offer huge rewards for that, so I'm really sorry if you are not happy with the rewards, but you can be sure we totally appreciate them. We are still a small casino but we are working really hard to grow, and when we are able to offer bigger rewards, we will.


We have rewarded you already, and you are now basically demanding rewards constantly for any minor thing you find. Don't get me wrong, we appreciate your help a lot, as we appreciate the help of any other user, for every single thing found, and as I already said, we always try to compensate everything. But we have received tons of your demands now, through our live support team and through this forum (in this topic and via Private Messages), it's already going too far and it's actually slowing down our progress needlessly. We are always fair with our players, and you can see that because there is no other unhappy player in this topic, every single problem is solved as soon as possible.

We are glad that you enjoy our games, as we have worked very hard on them to be unique and enjoyed by everybody, so this kind of responses are really unnecessary.

Best regards.

I wish I would hear back from the people that fix the issues because I'm still waiting on at least two to get fixed.  One of them is another issue where the player wins but doesn't get paid for it.  This game is still enabled as well so be careful what you decide to play because you might be knowing getting ripped off (the casino knows about the issue but won't update me on it, won't fix it and so t disable it so players still lose).

The lack of communication and updates on issues is concerning.  The lack of willingness to reward players for reporting bugs is also concerning.  You don't care enough to reward a player that finds an issue on something that you created and somehow missed finding it before bringing the games to the public.

Let me know if they decide to give me another bounty for any of the other bugs because they certainly down email me and half the time live support just says the programmers don't  give any updates at all.  It's frustrating and I think toe site is cool and fun to play on.

Space Invasion is back!

Keep having fun with our unique games at PlayBitcoinGames!

IMPORTANT!

There was a bug with the free spins of this game, this was the problem:

If you used free spins in Space Invasion while you had money in your balance, then you were probably affected by this bug, as when the free spins were used the money was being deducted from the balance.

This bug is solved now, if you think you were affected by this, please contact our live support team, your account will be checked and refunded if you had any loss.

Thanks to Teddybears for reporting this bug.

Thanks.  I was thinking reward per issue/bug.  That's what most of the sites do simply because it is in their best interest to have users report things that find. 

I've turned in and been rewarded for bugs on fourtunejack, 777coin, bitcasino.io, bitcoingamer, fastbets.io to name a few.

Hey!

Your issue seems to be taking a bit more than anticipated, but don't worry as it will be solved.

I think you received some rewards already, but I will talk about that with my team anyway

Thanks for your help!