I wouldn't worry about it. It says on their website that it takes 2-3 days to ship. Maybe your order stays "pending" until it ships. You also ordered on the weekend. It could be 2-3 (business) days. Which you might have to wait until Wednesday. And they're in the process of fixing their ticket system.
(I am paraphrasing. Visited the website 20min ago, and I'm quoting from memory)
EDIT: Did you order one of their old 60GH/s units?
That may be. I hope that all is well. One of my biggest problems with their ordering system is that the status of the order doesn't change when the item is paid for. And when I go back to hit "pay" again, to see if it shows that my payment has been received, there is no indication that anything has been paid, and there is a new wallet address to be paid to. I don't get why the wallet address would change, it would seem that the wallet address, should be static and the original address should stay with my order.
But I sent their support an email with a screen shot of the original wallet ID, and a link and screen shot of the blockchain showing that the BTC was sent immediately and fully confirmed.
I just wish they would send an email saying "payment received" or something on their website would indicate things are moving forward.
Even many of the most crude ecommerce software have the ability to change the status of the order once the payment has been received.
And since they are using WooCommerce, I know that cart changes status when the payment has been received.
Maybe Im just anxious, and this is all worry for nothing. But I wanted to document that I did order, and I did pay, and I do have proof, incase this turns into a 2 week - 4 month event.
Thanks for your comments!
BTW- I ordered a 4 module unit