I wouldn't worry about it. It says on their website that it takes 2-3 days to ship. Maybe your order stays "pending" until it ships. You also ordered on the weekend. It could be 2-3 (business) days. Which you might have to wait until Wednesday. And they're in the process of fixing their ticket system.
(I am paraphrasing. Visited the website 20min ago, and I'm quoting from memory)
EDIT: Did you order one of their old 60GH/s units?
Topic: Please tell me Avalon is legit - page 2. (Read 1822 times)
They are probably having a Chinese New Year and will ship in a few days. 
Speaking of that, I even called their rep "Chen" in Hong Kong, and his spouse or someone answered his phone, and said that he was not available.
Im seriously tempted to start visiting Hong Kong in the near future, to start setting up some personal contacts. I want to have someone answer the farking phone when I call. So it may help if they know me.
Im not a big player, but my finances are changing, and I intend to get in to hardware development this year. I just need to find a reputable company to work with.
They are probably having a Chinese New Year and will ship in a few days.
So True, when you're making millions I guess it's hard to find time to hire a customer support rep for $20 per hour 
I have actually owned a 4 module unit that I got off Bitmit before Bitmit closed. I sold it recently on ebay, and had "sellers regret".
But I have read a lot about the delays from Avalon, and the refunds. They seem legit. But how the hell does a person communicate with them? It's hard to trust them when it seems like my order is being ignored, and there is no way to directly reach them.
I know that BitSyncom represents Avalon, and I have visited the forums from BitSyncom, but they are down now, and the website no longer has any data on it, just some artzy screensaver.
I am hoping that someone can point me in the right direction for contacting them.
But I have read a lot about the delays from Avalon, and the refunds. They seem legit. But how the hell does a person communicate with them? It's hard to trust them when it seems like my order is being ignored, and there is no way to directly reach them.
I know that BitSyncom represents Avalon, and I have visited the forums from BitSyncom, but they are down now, and the website no longer has any data on it, just some artzy screensaver.
I am hoping that someone can point me in the right direction for contacting them.
Well, that's the biggest issue with Avalon (and most other ASIC companies)... communication. When they have something to sell, they're all of the place, posting constantly. But after the Bitcoins hit their wallet, they become elusive. Just be VERY persistent and continue to demand action!
Seriously, WTF is wrong with the companies?! Even the best (KNC, the Bitfury guys) just disappear for weeks on end and don't respond to anything. And what's most frustrating, they are often seen on the boards, obviously reading posts. And then they fade back into the ether without responding to the simplest request. Frustrating, to say the least!
I have actually owned a 4 module unit that I got off Bitmit before Bitmit closed. I sold it recently on ebay, and had "sellers regret".
But I have read a lot about the delays from Avalon, and the refunds. They seem legit. But how the hell does a person communicate with them? It's hard to trust them when it seems like my order is being ignored, and there is no way to directly reach them.
I know that BitSyncom represents Avalon, and I have visited the forums from BitSyncom, but they are down now, and the website no longer has any data on it, just some artzy screensaver.
I am hoping that someone can point me in the right direction for contacting them.
But I have read a lot about the delays from Avalon, and the refunds. They seem legit. But how the hell does a person communicate with them? It's hard to trust them when it seems like my order is being ignored, and there is no way to directly reach them.
I know that BitSyncom represents Avalon, and I have visited the forums from BitSyncom, but they are down now, and the website no longer has any data on it, just some artzy screensaver.
I am hoping that someone can point me in the right direction for contacting them.
There is every indication that Avalon has been "legit" with their most recent sales. But if you're not familiar with their HORRID history, you may want to do some more research.
I saw on http://avalon-asics.com/ that there was one more 4 module unit in stock, and I bought it.
The order was placed on November 30th 2013. But my order still says "pending", and I have not heard back from Avalon's support since I wrote them 3 days ago. The order was paid in full immediately, so it should said "processing" potentiall?
1. Is this order legit?
2. Is there a better way to contact Avalon other than email?
3. When can I expect my delivery?
4. Are there any official Avalon reps here to advise me?
The order was placed on November 30th 2013. But my order still says "pending", and I have not heard back from Avalon's support since I wrote them 3 days ago. The order was paid in full immediately, so it should said "processing" potentiall?
1. Is this order legit?
2. Is there a better way to contact Avalon other than email?
3. When can I expect my delivery?
4. Are there any official Avalon reps here to advise me?
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